Sr.dir,patient experience Work, Jobs in Yapton, Wsx (with Salaries)

Sr.Dir,Patient Experience
Franciscan Children's —Brighton
- £140,649.60 - £225,024.80 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Medical Secretary
The Park Surgery St Floras Road Littlehampton —Littlehampton
- £24,637 - £25,080 a year
- Part-time
- Databases
- Data entry
- Front desk
- Health & wellbeing programme
- Employee discount
Quick apply
Spiritual and Pastoral Support
St Barnabas House —Arundel
- £39,443 a year
- Part-time
- Presentation skills
- Hospice
- Free parking
- Annual leave
1d
Part Time Phlebotomist GP
The Park Surgery —Littlehampton
- £19,000 - £19,975 a year
- Part-time
- Patient care
- Computer skills
- In-person
Quick apply
Ambulance Care Assistant
EMED Group —Littlehampton
- £12.71 an hour
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
GP Health Care Assistant
The Park Surgery —Littlehampton
- £13 - £15 an hour
- Part-time
- Medication administration
- Patient care
- In-person
Quick apply
Reception Team Manager
Avisford Medical Group —Arundel
- Full-time
- Computer literacy
- Supervising experience
- Team management
Quick apply
10d
Dental Receptionist
Abbots Lodge Dental Practice and Ferring Dental Practice —Littlehampton
- £10.85 - £13.20 an hour
- Full-time
- Administrative experience
- In-person
Quick apply
Spiritual and Pastoral Support
Chestnut Tree House —Arundel
- £39,443 a year
- Part-time
- Presentation skills
- Hospice
- Free parking
- Annual leave
Patient Access Manager
West Meads GP Practice —Bognor Regis
- £31,500 a year
- Part-time
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Free parking
- Sick pay
Quick apply
Appropriate Adult
Nini Social Care —Brighton Station
- £14.57 an hour
- Experience working with children
- Mentoring
- Communication skills
Quick apply
First Responder
sremgltd —Littlehampton
- £15 an hour
- Temporary
- Anatomy knowledge
- Vital signs
- Medication administration
- Annual leave
- Flexitime
Quick apply
Teaching Assistant - SEN
Harmony Healthcare —Littlehampton
- £17.00 - £17.50 an hour
- Weekend availability
- Communication skills
- Annual leave
- Referral programme
Patient Services Advisor
St Lawrence Surgery —Worthing
- £13 an hour
- Part-time
- Data entry
- Front desk
- In-person
Quick apply
4d
Community Events Executive
Chestnut Tree House —Worthing
- £31,660 a year
- Full-time
- Presentation skills
- Hospice
- Free parking
- Annual leave
5d
Receptionist
mydentist —Bognor Regis
- £12.97 an hour
- Employee assistance programme
- Employee discount
Quick apply
4d
Catering Assistant
ISS Facility Services —Bognor Regis
- £12.71 an hour
- Monday to Friday
- Customer service
- School
Administrator - Volunteering Services
St Barnabas House —Worthing
- £25,427 a year
- Part-time
- Presentation skills
- Continuous improvement
- Recruiting
- Free parking
- Annual leave
Pharmacy Dispensing Assistant
Shopwyke Healthcare Limited —Arundel
- From £12.71 an hour
- Part-time
- Medication administration
- Inventory control
- Patient care
- Store discount
- Employee discount
Quick apply
4d
Community Events Executive
St Barnabas House —Worthing
- £31,660 a year
- Full-time
- Presentation skills
- Hospice
- Free parking
- Annual leave
5d

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Sr.Dir,Patient Experience

Franciscan Children's -
Brighton

Apply Now

Job details

Full-time
£140,649.60 - £225,024.80 a year

Qualifications

Operations management
Stakeholder collaboration
Coaching
Patient advocacy
Internal department liaison
Budget planning
Continuous improvement
Continuous improvement cycles oversight
Team management
Healthcare service transformation
Operational strategy development
Change leadership
Patient-centred care
Multidisciplinary collaboration
Financial management
Leadership

Full job description

85917BR

Operations

Job Posting Description

The Senior Director of Patient Experience is responsible for establishing and leading the organization's enterprise-wide patient and family experience strategy. This role serves as a strategic leader and change agent, partnering with executive leadership, clinical and operational teams, patients, families, and community stakeholders to advance a culture of exceptional service, compassion, engagement, and patient-centered care.

The Senior Director oversees the development, implementation, and evaluation of programs, initiatives, and organizational standards that improve patient, family, and caregiver experiences across all care settings. The role is accountable for driving measurable improvements in patient experience outcomes, fostering a culture of service excellence, and ensuring that the voice of the patient and family is integrated into organizational decision-making.

Reporting to the Chief Nursing Officer, SVP Patient Care Operations, the Senior Director provides enterprise leadership and collaborates across departments, service lines, and affiliate organizations to ensure a consistent and exceptional experience for patients and families.

Duties Notice

The statements below describe the essential duties of the person or persons assigned to this job. They are not intended as an exhaustive list of all job duties and responsibilities.
In the event of a public health emergency, you may be asked to assume additional duties in other areas of the organization if needed.

Strategic Leadership
- Develop and execute comprehensive, hospital-wide patient experience strategy, aligned with organizational mission, values, and quality goals.
- Build outpatient/staff experience, and volunteer services programs from the ground up.
- Serve as the organization’s subject matter expert for patient- and family-centered care practices across departments.
- Lead the development of long-term goals, performance measures, and initiatives designed to improve patient experience outcomes.
- Provide direct leadership, supervision, and professional development for patient experience–related staff and programs, fostering accountability, collaboration, and continuous improvement.
- Patient & Family Engagement
  - Direct the design, implement, and evaluation of patient experience initiatives across inpatient, outpatient, and community-based programs.
  - Ensure alignment of patient experience efforts across clinical, operational, and support departments.
Measurement & Improvement
- Oversee patient experience measurement frameworks including surveys (e.g., HCAHPS or pediatric equivalents), real-time feedback tools, and qualitative insights.
- Lead performance improvement teams and collaborate with quality, safety, and clinical leaders to ensure action planning and follow-through
- Leadership and Organizational Development
  - Build and lead a high-performing patient experience team focused on innovation, collaboration, and continuous improvement.
  - Promote organizational accountability for service excellence through education, coaching, and leadership development.
- Collaboration & Influence
- Serve as a strategic partner to departments such as Quality, Safety, Nursing, Social Work, Child Life, Spiritual Care and Diversity, Equity & Inclusion to integrate experience-enhancing best practices.

Status

Full-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

Pay Range

$140649.60-$225024.80 Annual

Office/Site Location

Brighton

Job Posting Category

Administration, Management

Remote Eligibility

Part Remote/Hybrid

Apply Now

Refine Your Search

sr.dir,patient experience jobs in yapton, wsx

Sr.Dir,Patient Experience

Medical Secretary

Spiritual and Pastoral Support

Part Time Phlebotomist GP

Ambulance Care Assistant

GP Health Care Assistant

Reception Team Manager

Dental Receptionist

Spiritual and Pastoral Support

Patient Access Manager

Appropriate Adult

First Responder

Teaching Assistant - SEN

Patient Services Advisor

Community Events Executive

Receptionist

Catering Assistant

Administrator - Volunteering Services

Pharmacy Dispensing Assistant

Community Events Executive

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