Guest experience manager Work, Jobs in Addiscombe, Gtl (with Salaries)

Guest Service Manager
Holiday Inn Express London-Croydon —Croydon
- £28,100 a year
- Full-time
- Hotel
- Supervising experience
- Front desk
- Employee discount
Quick apply
8d
Guest Experience & Welcome Manager
Rapport —London
- £45,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Breakfast Assistant
The Holiday Inn Express - London Croydon Hotel —Croydon
- £12.71 an hour
- Part-time
- Serving
- Hospitality
- Customer service
Quick apply
1d
Front Desk Manager – Corporate Guest Services
Rapport —London
- £45,000 a year
- Full-time
- Organisational skills
- Front desk
- Training & development
- Employee assistance programme
- Employee discount
PLAYBOX Manager
Boxpark - Croydon —Croydon
- Weekend availability
- Bar
- Communication skills
Quick apply
Pub Manager
Wetherspoon - Papas Group —Croydon
- Up to £55,000 a year
- Full-time
- Bar
- Inventory control
- Supervising experience
Quick apply
Guest Experience Manager (Duty Manager)
Dalata —London
- Full-time
- English
- Hotel
- Conflict management
- Employee assistance programme
Quick apply
12d
Guest Experience Manager 1
Meliá —London
- Marketing
- English
- Hotel
- Employee discount
Quick apply
Senior Private Household Manager
Quintessentially Estates —Knightsbridge
- £35,000 - £43,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Life insurance
- Sick pay
Quick apply
1d
Matchday Hub Leader (Casual)
Crystal Palace FC —London
- £16.67 an hour
- Temporary
- Serving
- Hospitality
- Bar
Quick apply
12d
Guest Services Manager
Rapport —London
- Up to £56,000 a year
- Full-time
- Communication skills
- Employee assistance programme
Cinema Experience Manager
ODEON Cinemas —Streatham
- £13.71 - £15.55 an hour
- Weekend availability
- Guest services
- Leadership
- Communication skills
- Employee discount
4d
General Manager – Workspace & Member Experience
Maslow's —London
- £50,000 - £55,000 a year
- Full-time
- Hospitality
- Sales
- English
Quick apply
Operations Manager
Popeyes UK —Gatwick Airport
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply
Bar Manager
Boxpark - Croydon —Croydon
- Full-time
- Bar
- Inventory control
- Sales
Quick apply
Reception & Reservation Manager
Martino' s Restaurant —London
- £52,000 - £55,000 a year
- Full-time
- Bar
- Front desk
- In-person
Quick apply
Guest Experience Manager (GXM)
Guarding UK —London
- £14.80 an hour
- Full-time
- Organisational skills
- Front desk
- Computer skills
- Employee assistance programme
Quick apply
7d
Bar Supervisor
Bromley Court Hotel —London
- £29,000 a year
- Full-time
- Serving
- Bar
- Hotel
- Free parking
- Employee discount
Quick apply
3d
Customer Service Manager
IWG —Redhill
- Up to £40,000 a year
- Customer service
- Team management
- Guest services
5d
Guest Relations Manager
The BoTree —London
- £41,200 a year
- Weekend availability
- Hotel
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
6d

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Guest Service Manager

Holiday Inn Express London-Croydon
Croydon

Quick apply

Job details

Full-time
£28,100 a year
8 days ago

Benefits

Discounted or free food
Company pension
Canteen
Company events
Employee discount

Qualifications

Front of house supervision
Hotel and accommodations experience
Internal department liaison
Complaint handling
Supervising experience
Front desk
Training & development
Leadership
Team motivation leadership
Communication skills
Hotel front office operations
Hotel experience
Hospitality management

Full job description

Guest Service Manager

Holiday Inn Express London - Croydon

At Holiday Inn Express London - Croydon , we’re looking for exceptional individuals who are passionate about hospitality and committed to delivering outstanding guest experiences. Our 156-room hotel offers modern comfort with a warm, friendly service that stands out.

We are currently seeking a Guest Service Manager to join our dedicated team on a full-time basis. If you're motivated, professional, and bring personality and passion to everything you do, we want to hear from you.

About the Role

Reporting to the Deputy General Manager, the Guest Service Manager plays a key leadership role within the hotel. You’ll work closely with a small, dynamic team to ensure smooth daily operations, deliver excellent service, and handle guest feedback effectively. This is a hands-on, front-facing position where you’ll lead by example, motivating your team to exceed guest expectations at every opportunity.

You’ll need to be proactive, adaptable, and confident in decision-making, with a genuine passion for delivering hospitality that goes above and beyond.

Key Responsibilities

Lead, motivate and develop the front-of-house team to deliver exceptional guest service aligned with Holiday Inn Express brand standards.
Ensure team readiness at the start of each shift and provide support during busy periods.
Handle guest feedback and complaints with professionalism and efficiency, ensuring timely resolution and follow-up.
Promote a service culture where guest satisfaction is a top priority and positive feedback is regularly achieved.
Maintain a solid understanding of hotel systems and tools (e.g. Guestline, credit card terminals, etc.).
Encourage continuous improvement, upskilling team members through coaching and hands-on training.
Ensure effective daily communication within the team and across departments.
Maintain strict security procedures and report any potential risks to the Deputy General Manager.

What We're Looking For

Previous experience in a similar supervisory or managerial role (e.g. Reception Team Leader or Assistant Front Office Manager).
Strong leadership and interpersonal skills, with a hands-on approach to problem solving.
Calm under pressure and capable of making sound decisions independently.
A passion for hospitality and genuine care for creating memorable guest experiences.
Excellent communication skills and a keen eye for detail.

What’s In It for You?

We believe in supporting our people so they can thrive – both professionally and personally. Here’s what we offer:

A competitive salary
Ongoing career development and training opportunities
Incentive and bonus programmes
Pension scheme
Discounted hotel room rates for you, your friends, and family
A supportive, friendly work environment with clear communication from leadership

Ready to Take the Next Step?

If you're an experienced hospitality professional ready to grow your career and make a real impact, we’d love to hear from you. Apply now by sending your CV – and take the first step toward joining our winning team at Holiday Inn Express London - Croydon .

Job Types: Full-time, Permanent

Pay: £28,100.00 per year

Benefits:

Canteen
Company events
Discounted or free food
Employee discount

Experience:

Opera PMS: 2 years (required)
Hotel Reception : 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

guest experience manager jobs in addiscombe, gtl

Guest Service Manager

Guest Experience & Welcome Manager

Breakfast Assistant

Front Desk Manager – Corporate Guest Services

PLAYBOX Manager

Pub Manager

Guest Experience Manager (Duty Manager)

Guest Experience Manager 1

Senior Private Household Manager

Matchday Hub Leader (Casual)

Guest Services Manager

Cinema Experience Manager

General Manager – Workspace & Member Experience

Operations Manager

Bar Manager

Reception & Reservation Manager

Guest Experience Manager (GXM)

Bar Supervisor

Customer Service Manager

Guest Relations Manager

I want to receive the latest job alerts for guest experience manager in addiscombe, gtl

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