Systems project manager Work, Jobs in Bradford, Wyk (with Salaries)

Head of Aftersales
Lassic —Bradford
- £40,000 - £50,000 a year
- Full-time
- Customer service
- Data analysis skills
- Analysis skills
- Free parking
- Employee discount
Quick apply
14h
Project Coordinator
Principle Global Ltd —Huddersfield
- Full-time
- Writing skills
- Data entry
- Organisational skills
Quick apply
2d
Regional Operations Manager - Yorkshire, Hull, Cumbria
Northern Healthcare —Shipley
- Hybrid work
- Continuous improvement
- Driving
- Travel
11h
People Shared Services Manager - 11 Month FTC
Zenith —Leeds
- Up to £60,000 a year
- Continuous improvement
- Human resources
- Training & development
- Free parking
- Annual leave
10d
Compliance Manager
Torque —Leeds
- Up to £45,000 a year
- Full-time
- Organisational skills
- Contracts
- In-person
- Free parking
- Referral programme
Quick apply
14d
Project Manager - Logistics
Advanced Supply Chain Group —Bradford
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Budgeting
- Annual leave
7d
Executive Assistant & Office Manager
Vertis Retail Group —Bradford
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
- Communication skills
Quick apply
7h
Programme Manager (Families First Partnership Programme)
Bradford Children and Families Trust —Bradford
- £53,384 - £60,953 a year
- Full-time
- Experience working with children
- Budgeting
- Annual leave
11d
Marketing & Growth Manager
babyballet —Halifax
- £38,000 a year
- Full-time
- Hybrid work
- Preschool
- Organisational skills
- AI
Quick apply
10d
Professional Services Director
M. Saraiva Professional Services Ltd. —Bradford
- £82,000 - £102,000 a year
- Full-time
- CRM software
- Writing skills
- Microsoft Office
Quick apply
Purchasing and Stock Manager
Matrix TSL —Halifax
- £34,000 - £38,000 a year
- Full-time
- Microsoft Excel
- Continuous improvement
- Team management
- Free parking
- Annual leave
Quick apply
14d
Senior Technical Co-Ordinator (12 Month Maternity Cover)
Symingtons, now part of Princes Group —Bradford
- £33,000 a year
- Full-time
- Analysis skills
- Project management
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Business Development Assistant
Mind in Bradford —Bradford
- £26,396 - £29,215 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Business development
- Annual leave
- Sick pay
1h
Commercial Merchandiser
HC Slingsby —Shipley
- Up to £35,000 a year
- Full-time
- Merchandising
- English
- Continuous improvement
- Free parking
Quick apply
9h
Projects & Utilities Manager
NewPrinces Group —Bradford
- Engineering
- Analysis skills
- Continuous improvement
- Annual leave
UK Small Works Coordinator
HAGS —Leeds
- Continuous improvement
- Communication skills
HR Data and Reporting Analyst
The Progeny Group Limited —Leeds
- Hybrid work
- Data analysis skills
- Analysis skills
Quick apply
Information Governance Manager
Bradford Children and Families Trust —Bradford
- £46,142 - £49,282 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Supervising experience
- Annual leave
8d
Built In Quality Leader
NewPrinces Group —Bradford
- Monday to Friday
- Continuous improvement
- Quality control
- In-person
- Annual leave
Facilities Manager
Low Carbon Contracts Company —Leeds
- £55,000 a year
- Hybrid work
- Communication skills
- Annual leave
- Work from home
Quick apply

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Head of Aftersales

Lassic
Bradford

Quick apply

Job details

Permanent | Full-time
£40,000 - £50,000 a year
14 hours ago

Benefits

Free parking
Casual dress
Employee discount
On-site parking

Qualifications

Customer service
Stakeholder liaison
Data analysis skills
Internal department liaison
Complaint handling
E-commerce
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Employee performance appraisals
Management reporting
Project leadership
Leadership
Communication skills
Progress tracking

Full job description

Head of Aftersales

We are one of the UK’s leading suppliers of flat-pack furniture and household items.

Lassic is looking to appoint an experienced Aftersales Manager to take overall ownership of the Customer Service, Returns and Parts functions and drive improvements across the aftersales operation.

Key Responsibilities will include:

· Take overall responsibility for the performance and development of the Customer Service, Returns and Parts department.

· Review existing processes, systems and ways of working, identifying inefficiencies and opportunities to improve the customer experience.

· Establish clear KPIs, targets and performance measures, creating a culture of accountability and continuous improvement.

· Introduce robust processes and standards to improve response times, resolution rates, returns handling and overall customer satisfaction.

· Manage relationships with external system providers, couriers and selling platforms, ensuring issues are addressed effectively and improvements are implemented.

· Analyse customer feedback, complaints, returns and operational data to identify trends and drive corrective action.

· Ensure that problems are approached with a “how do we solve this?” mentality rather than simply identifying what went wrong.

· Provide regular reporting and insight to the Managing Director, highlighting performance, challenges, opportunities and progress against improvement plans.

· Take ownership of projects and initiatives designed to improve efficiency, reduce costs and enhance the customer experience.

· Work collaboratively with internal departments to improve communication, service delivery and efficiency.

· Identify and implement process improvements to reduce errors and enhance the customer experience.

· Conduct regular one-to-one meetings, performance reviews and coaching sessions.

· Support recruitment, onboarding, training and continuous improvement initiatives.

· Support with Ad hoc projects when required.

What We're Looking For

You are likely to have:

· Previous experience as an Aftersales Manager or in a similar Senior Customer Service.

· A proven track record of delivering Aftersales KPIs.

· Strong leadership and people-management skills.

· Experience improving processes and implementing effective solutions.

· Strong analytical and problem-solving skills.

· Experience working with online retail marketplaces and e-commerce platforms.

· Excellent communication and organisational skills.

· A self-motivated, results-focused and commercially aware approach.

This is an excellent opportunity for an experienced Aftersales Manager to join a successful SME business where they can have genuine influence and make a measurable impact.

Pay: £40,000.00-£50,000.00 per year

Benefits:

Casual dress
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

systems project manager jobs in bradford, wyk

Head of Aftersales

Project Coordinator

Regional Operations Manager - Yorkshire, Hull, Cumbria

People Shared Services Manager - 11 Month FTC

Compliance Manager

Project Manager - Logistics

Executive Assistant & Office Manager

Programme Manager (Families First Partnership Programme)

Marketing & Growth Manager

Professional Services Director

Purchasing and Stock Manager

Senior Technical Co-Ordinator (12 Month Maternity Cover)

Business Development Assistant

Commercial Merchandiser

Projects & Utilities Manager

UK Small Works Coordinator

HR Data and Reporting Analyst

Information Governance Manager

Built In Quality Leader

Facilities Manager

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