Customer service representative Work, Jobs in Branksome, Dor (with Salaries)

Project Coordinator – Construction & Customer Services
The Home Building & Surveying Company —Bournemouth
- £26,000 - £30,000 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
Quick apply
Client Support Specialist
I-Fulfilment —Christchurch
- £27,500 - £30,000 a year
- Full-time
- Administrative experience
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Support & Bookings Advisor
Penton Motor Group —Christchurch
- Full-time
- CRM software
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Quick apply
Customer Services Assistant
Nuffield Health —Bournemouth
- £25,038 a year
- Part-time
- Hybrid work
- Communication skills
- Employee discount
- Gym membership
1d
Customer Service Advisor
Saint Witz Limited —Poole
- £26,000 a year
- Full-time
- English
- In-person
- Phone etiquette
- Free parking
- Annual leave
Quick apply
7d
Customer Service Assistant
Head2Toe Workwear —Poole
- £20,311.20 - £23,793.12 a year
- Full-time
- Microsoft Word
- Computer literacy
- Data entry
- Free parking
- Employee discount
Quick apply
6d
Customer Service Advisor – Student Accommodation
Student Roost —Poole
- £13.95 an hour
- Full-time
- Sales
- Microsoft Office
- Communication skills
Quick apply
12d
One Stop - Customer Service Assistant
One Stop —Poole
- £12.81 an hour
- Full-time
16h
Customer Service Assistant
Southern Co-op —Bournemouth
- Employee assistance programme
- Employee discount
Customer Account Representative
Eaton —Wimborne
- Hybrid work
- Microsoft Word
- CRM software
- Writing skills
Customer Service & Quality Support Specialist
Forest Whole Foods —Christchurch
- Up to £30,000 a year
- Full-time
- Organisational skills
- Computer skills
- Communication skills
- Free parking
Customer Service Assistant
Admiral Slots —Bournemouth
- £12.95 an hour
- Weekend availability
- Customer service
- Cash handling
Quick apply
Customer Services Advisor
Rapid Repair Network Limited —Lyndhurst
- £25,500 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Free parking
Quick apply
Customer Service Representative
Muffin Break —Poole
- £8.00 - £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Cleaning
- Employee discount
Quick apply
Customer Service Advisor
Green Snow Ltd. —Ower
- From £13.03 an hour
- Full-time
- Microsoft Word
- Computer literacy
- English
- Store discount
- Work from home
Quick apply
5d
Customer Care Sales Advisor (Inbound)
U-Drive —Poole
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Guest Services Agent
Eclipse Hotels Group —Poole
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Assistant
ESS Compass —Poole
- £12.76 an hour
- Part-time
- Customer service
- Food service experience
- Cash handling
13d
Customer Service Agent
Tedaisy Insurance Group Limited —Salisbury
- £24,250 - £24,500 a year
- Monday to Friday
- CRM software
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Assistant
Wickes —Salisbury
- £8.82 - £12.71 an hour
- Weekend availability
- Annual leave
- Employee discount

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Project Coordinator – Construction & Customer Services

The Home Building & Surveying Company
Bournemouth

Quick apply

Job details

Permanent | Full-time | Fixed term contract
£26,000 - £30,000 a year

Qualifications

Customer service call handling
Travel arrangements
Inbound customer enquiry call handling
Computer literacy
Email software
Complaint handling
Client services
Organisational skills
Construction contractor coordination
Project schedule tracking
Computer skills
Construction coordination
Customer interaction
Construction experience
Household contractor coordination
Communication skills
Project progress tracking
Progress tracking
Time management

Full job description

Who are we?

We are The Home Building & Surveying Company based in Boscombe, Dorset. We specialise in damp proofing, wall coatings and building remedial works. We have an extensive network across the UK and carry out projects ranging from small domestic houses to larger commercial properties.

Who are we looking for?

We are looking for a Project Coordinator to help manage the day-to-day delivery of our installation and remedial projects from our Boscombe office.

This is a busy and varied role where you will act as a key link between our customers, technicians, subcontractors and office team. You will help ensure each project runs smoothly from the point of booking through to completion, making sure everyone involved has the information, materials and support they need.

You will need to be highly organised, confident communicating with different people and comfortable managing several jobs and priorities at the same time.

What are the key responsibilities?

Coordinating live projects from the point of booking through to successful completion.
Booking installation and remedial visits with our installation team and customers.
Managing installation team diaries to help optimise travel, scheduling and overall efficiency.
Supporting our technicians and installation teams, ensuring they have all the information, paperwork, materials and arrangements required to complete each job.
Arranging and coordinating any parts, materials or additional items required for installations and remedial visits.
Acting as a key point of contact for customers throughout their project, providing updates and ensuring they are kept informed from booking through to completion.
Providing excellent customer service and resolving queries or issues in a professional and timely manner.
Liaising with subcontractors and third-party trades such as scaffolders, plumbers and other contractors to arrange works and ensure they are completed at the correct stage of the project.
Coordinating access, appointments, installation dates and any changes required during the course of a project.
Monitoring the progress of live jobs and identifying any issues, delays or outstanding actions before they become a problem.
Supporting remedial works and post-installation requirements, ensuring follow-up actions are arranged and completed.
Working with technicians, customers, subcontractors and management to resolve problems quickly and keep projects moving.
Taking and processing customer payments and following up outstanding balances where required.
Ensuring job records, customer information and internal systems are kept accurate and up to date.
Managing customer concerns or complaints professionally and helping to ensure a high level of customer satisfaction.
Following up completed works and ensuring customers are happy with the finished job.
Sending emails, letters, job information and other documentation to customers, technicians and subcontractors.
Assisting with general customer service and answering inbound telephone calls when required.
Supporting the wider office, administration and sales teams with general office duties during busy periods.
Carrying out general ad hoc tasks to help with the smooth running of the business.

Is there any specific experience, skills or qualifications needed?

All the necessary training will be given on the systems and processes needed to fulfil the role, but there are some upfront skills that will be required:

Excellent organisational skills – You will be coordinating multiple live projects at different stages and need to keep track of what needs to happen next on each one.
Good problem-solving skills – Being able to identify issues, find practical solutions and involve the relevant people when necessary.
Strong customer service skills – You will be dealing with customers throughout their project and must be confident providing updates, managing expectations and handling the occasional difficult situation.
Good communication skills – You must be comfortable speaking with customers, technicians, subcontractors and colleagues and clearly communicating what is required.
Good time and project management skills – Being able to juggle multiple jobs and tasks simultaneously, prioritise urgent matters and make sure outstanding actions are followed through.
IT competent and confident – Experience using Word, Excel, email and different computer systems is essential.
Attention to detail and accuracy – Making sure job information, dates, customer details, payments and documentation are correct and properly recorded.
Commercial awareness – Being comfortable discussing outstanding payments with customers and ensuring the correct processes are followed.
Previous experience within construction, building services, property maintenance, installations or a similar project coordination role would be beneficial, although not essential.

Above all, we are looking for someone with a positive, happy, can-do attitude who takes ownership of their work and is committed to providing an excellent service.

You will enjoy being busy, solving problems and keeping things organised. You will be someone who likes seeing a job through from start to finish and takes satisfaction from making sure customers, technicians and subcontractors all know what is happening and what needs to happen next.

You will also need to be someone who can be fully trusted and relied upon to follow things through and make sure nothing gets forgotten.

We are a small, friendly, fun and rapidly growing company with nationwide coverage.

Get in touch and apply if you think this exciting opportunity is a good fit for you – we can’t wait to hear from you!

Work Remotely

Job Types: Full-time, Permanent, Fixed term contract

Pay: £26,000.00-£30,000.00 per year

Work Location: In person

Quick apply

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