Customer support & client services occupations Work, Jobs in Calderdale, Wyk (with Salaries)

Customer Help Desk Advisor
JLA —Sowerby Bridge
- £25,272 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
Accounts Executive
Rivendell Europe Ltd —Leeds
- £27,500 a year
- Full-time
- Computer literacy
- Salesforce
- Microsoft Office
- Free parking
- Life insurance
Quick apply
Aftersales Coordinator
Express Bi Folding Doors —Leeds
- £25,000 - £26,000 a year
- 8 hour shift
- Sales
- English
- Microsoft Office
Quick apply
Customer Service Advisor - Energy (Manchester)
Octopus Energy Group —Manchester
- £26,600 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
Contact Centre Adviser
General Medical Council —Manchester
- £27,405 a year
- No weekends
- Hybrid work
- Annual leave
- Employee assistance programme
6d
Customer Care Advisor
Optimum Medical —Leeds
- £26,750 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Coordinator
Express Bi Folding Doors —Leeds
- £24,000 - £26,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
Quality Checker
JLA —Manchester
- Up to £30,000 a year
- Full-time
- Sales
- Travel
- In-person
Quick apply
Lead Customer Relationship Manager
Training Qualifications UK —Manchester
- £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor
Haier Europe —Bolton
- £26,181 a year
- Weekend availability
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Customer Care Coordinator
Public Library of Science —Manchester
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Customer Service Associate
Kellanova —Salford
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Continuous improvement
Customer Success Specialist
Assured Data Protection —Leeds
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Sales
Quick apply
Contact Centre Advisor
Vantage Motor Group —Leeds
- Up to £34,090.45 a year
- Full-time
Customer Success Executive
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Employee assistance programme
Quick apply
6d
Inbound Sales & Service Advisor
Clearanswer —Leeds
- £23,829 - £25,038 a year
- Full-time
- Sales
- Customer service
- In-person
Telesales Team Manager - Customer Loyalty
Together —Cheadle
- Full-time
- Sales
- Analysis skills
- Supervising experience
Quick apply
Customer Support Advisor
InfoTrack —Leeds
- £26,300 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Flexitime
Quick apply
5d
Key Account Coordinator
Mobus Fabrics Limited —Brighouse
- From £27,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
3d
Quality & Customer Care Advisor
Johnson Controls —Manchester
- Full-time
- CRM software
- Customer service
- Salesforce
- Annual leave
- Employee assistance programme

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Customer Help Desk Advisor

JLA -
Sowerby Bridge

Quick apply

Job details

Permanent | Full-time
£25,272 a year

Benefits

Free parking
On-site gym
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Customer service
Computer literacy
English
Organisational skills
Help desk

Full job description

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

We are looking for a customer focused individual to join our Customer Help Desk. Working as a part of a vibrant and energetic team, your role is to handle our customer queries, take ownership of the situation and demonstrate real empathy to provide a resolution to the customer’s satisfaction.

Our team also provides technical support to the customer, for which training will be provided. We are looking for a professional and enthusiastic individual with very strong experience in customer service. The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.

Key tasks

Handling Customer Queries in a polite and professional manner
Logging jobs and booking engineer visits
Capturing accurate notes on our internal systems
Liaising with internal departments to resolve customer queries
Achieving customer and business KPIs

Criteria

Knowledge and Skills (what you know and what you can do)

Ability to provide outstanding levels of customer service
Skilled in creating a network of internal contacts to support the resolution of customer queries
Good organisational skills
Good knowledge of the English language, both written and verbal
Good level of computer literacy including Microsoft
Proficiency of using Office and Smartphone Apps
Excellent writing skills with the ability to use clear, concise language specific for the purpose and audience

Experience (what you have done)

Demonstrated ability to provide outstanding customer service
Experience of working in a busy team; driven to achieve personal, team, and business goals
Demonstrated evidence of applying ‘soft-skills’ such as empathy to resolving customer queries
Demonstrated experience of taking ownership of customer queries
Previous experience of working in a customer helpdesk capacity

Personal qualities (the way you think and act)

Aptitude for quickly building rapport with our customers by showing patience, empathy and understanding
Strong team player
Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn

Job Types: Full-time, Permanent

Pay: £25,272.00 per year

Benefits:

Free parking
On-site parking

Work Location: Hybrid remote in Sowerby Bridge HX6 4AJ

Quick apply

Refine Your Search

customer support & client services occupations jobs in calderdale, wyk

Customer Help Desk Advisor

Accounts Executive

Aftersales Coordinator

Customer Service Advisor - Energy (Manchester)

Contact Centre Adviser

Customer Care Advisor

Customer Service Coordinator

Quality Checker

Lead Customer Relationship Manager

Customer Service Advisor

Customer Care Coordinator

Customer Service Associate

Customer Success Specialist

Contact Centre Advisor

Customer Success Executive

Inbound Sales & Service Advisor

Telesales Team Manager - Customer Loyalty

Customer Support Advisor

Key Account Coordinator

Quality & Customer Care Advisor

I want to receive the latest job alerts for customer support & client services occupations in calderdale, wyk

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