Software development specialist Work, Jobs in Coppull, Lan (with Salaries)

Helpdesk Advisor
Hakim Group —Darwen
- Full-time
- CRM software
- Organisational skills
- Communication skills
IT Support Specialist
OSSAS IT Digital Solutions —Manchester
- £2,800 - £3,400 a month
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
1h
Junior QA Engineer
The Granite Group —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Communication skills
- Flexible schedule
Quick apply
9d
Full-Stack Engineer (AI SaaS)
Vizly —Liverpool
- £60,000 - £85,000 a year
- Weekend availability
- System design
- Master's degree
- AWS
Quick apply
UAT Test Analyst
The Granite Group —Liverpool
- Up to £31,000 a year
- Full-time
- Hybrid work
- Financial services
- SDLC
- Flexible schedule
Quick apply
9d
Infrastructure Engineer
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Training & development
- Employee assistance programme
IT Project Manager
Bensons for Beds —Accrington
- Full-time
- Travel
- In-person
9d
Software/IT Support Analyst
Magic Square Technologies —Lytham St. Annes
- £27,500 - £43,000 a year
- Microsoft Powerpoint
- Engineering
- System design
2nd Line IT Support Engineer – £30K + Training | Award-Winning MSP | Manchester
Remedian I.T. Solutions —Oldham
- From £30,000 a year
- Full-time
- Customer service
- No experience needed
- In-person
- Paid training
- Work from home
Quick apply
4d
Frontend Developer
The Granite Group —Liverpool
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Flexible schedule
Quick apply
Compliance QA Analyst
Evolution Money —Manchester
- Up to £36,000 a year
- Full-time
- English
- Organisational skills
- Financial services
- Annual leave
Quick apply
Software Engineer
Oakland —Manchester
- Hybrid work
- Travel
- Software development
- AI
- Annual leave
- Referral programme
Junior Full Stack Software Engineer
Informed Solutions —Altrincham
- Full-time
- Hybrid work
- Communication skills
- Gym membership
- Referral programme
Quick apply
Principal Product Manager
MerseyPoint Technology Ltd —Liverpool
- £6,200 - £7,900 a month
- Full-time
- Product management
- Mentoring
- Agile
Quick apply
9d
MI and Performance Analyst
Employment —Manchester
- Up to £38,000 a year
- Full-time
- Hybrid work
- Communication skills
3d
AI Engineer - Fraud
The Granite Group —Liverpool
- Up to £45,000 a year
- Full-time
- Hybrid work
- Master's degree
- AI
- Flexible schedule
Quick apply
5d
Digital Payments Integration Specialist
MikroVoucher Digital Payments Ltd. —Manchester
- £63,000 a year
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
Document Specialist (Thursday-Sunday: 22:00-08:00)
Freshfields —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Director, Software Engineering
TrueCommerce (Coventry) Limited —Wigan
- Hybrid work
- Computer Science
- Bachelor's degree
- Continuous improvement
Property Inspection Operative
YPP Lettings & Management Company Limited —Manchester
- £25,620 - £26,250 a year
- Full-time
- Customer service
- Maintenance
- Plumbing
- Sick pay
Quick apply
3d

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Helpdesk Advisor

Hakim Group -
Darwen

Apply Now

Job details

Permanent | Full-time

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Ticket management
Ticket management systems
Organisational skills
Customer support
Customer interaction
Communication skills
Help desk

Full job description

What’s in it for you?:

At Hakim Group, we're on an exciting journey towards Vision 2030, with a goal of supporting 1,000 successful independent practices across the UK and Ireland.

As part of this journey, we're launching a dedicated Helpdesk function at our HQ to provide exceptional support to our practice teams. We're looking for a friendly, proactive and solutions-focused Helpdesk Advisor to join us and become a key part of this exciting new team.

In this role, you'll be the first point of contact for practices across our network, helping to resolve queries, provide guidance and ensure our partners receive the support they need to focus on delivering outstanding patient care and growing their businesses.

No two days will be the same, and you'll have the opportunity to build relationships across the business while making a genuine difference to the experience of our practices.

You will also receive::

Exciting calendar of events, fostering a vibrant work culture.
Employee health plan to prioritise your well-being
Rewards portal with exclusive benefits and offers.
Embrace a supportive and expanding team, immersing yourself in our award-winning Hakim Group culture.
Progression opportunities.

Join us at the Hakim Group and be a part of our continued growth and innovation. Contribute to shaping the way we work while enjoying a challenging and fulfilling career with us.

About the Role:

As a Helpdesk Advisor, you'll provide first-line support to our practice teams via phone, email and our ticketing system. You'll be responsible for logging, prioritising and resolving queries wherever possible, while ensuring more complex issues are directed to the appropriate specialist teams.

You'll play a key role in delivering a positive support experience, maintaining clear communication and helping to continuously improve how we support our practices.

KEY RESPONSIBILITIES

Act as the first point of contact for support queries from practice teams
Respond to enquiries via phone, email and ticketing systems in a friendly and professional manner
Log, categorise and prioritise requests accurately
Resolve operational and low-level technical queries at first contact where possible
Escalate more complex issues to the appropriate specialist teams
Provide regular updates and maintain clear communication throughout the resolution process
Maintain accurate records of all support interactions
Support the development and maintenance of helpdesk knowledge resources
Identify recurring issues and suggest opportunities for improvement
Work collaboratively with colleagues across HQ to deliver an excellent support service

SKILLS, KNOWLEDGE & EXPERIENCE

We're looking for someone who enjoys helping others, thrives in a fast-paced environment and takes pride in delivering excellent customer service.

You'll be a confident communicator with strong organisational skills, a positive attitude and a genuine desire to find solutions.

Essential

Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Great attention to detail and organisational skills
Ability to manage competing priorities effectively
A proactive and customer-focused mindset
Ability to work independently and collaboratively within a team

Desirable

Previous experience in a helpdesk, support or customer service role
Experience using ticketing systems or CRM platforms
Knowledge of business functions such as HR, IT or Finance
Experience within retail, healthcare or optical environments
Familiarity with common business software and systems

What's Next?:

Click apply below and we will ensure you are contacted as soon as possible by one of our team.

Salary - Max: GBP £0.00 Salary - Min: GBP £0.00

Apply Now

Refine Your Search

software development specialist jobs in coppull, lan

Helpdesk Advisor

IT Support Specialist

Junior QA Engineer

Full-Stack Engineer (AI SaaS)

UAT Test Analyst

Infrastructure Engineer

IT Project Manager

Software/IT Support Analyst

2nd Line IT Support Engineer – £30K + Training | Award-Winning MSP | Manchester

Frontend Developer

Compliance QA Analyst

Software Engineer

Junior Full Stack Software Engineer

Principal Product Manager

MI and Performance Analyst

AI Engineer - Fraud

Digital Payments Integration Specialist

Document Specialist (Thursday-Sunday: 22:00-08:00)

Director, Software Engineering

Property Inspection Operative

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