Guest experience manager Work, Jobs in Dunning, Pkn (with Salaries)

Deputy Events Manager - Stirling Castle
Historic Environment Scotland —Stirling
- From £34,721 a year
- Weekend availability
- Microsoft Word
- Supervising experience
- Team management
- Annual leave
- Flexible schedule
7h
Event Sales Executive
Crieff Hydro Family of Hotels —Crieff
- £28,000 a year
- Weekend availability
- Hybrid work
- Hotel
- Organisational skills
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Hotel Assistant Manager
Grampian Hotel —Perth
- £25,420.00 - £38,223.42 a year
- Full-time
- Hotel
- Supervising experience
- In-person
- Free parking
Quick apply
Assistant Spa Manager
Gleneagles —Auchterarder
- £41,769 a year
- Full-time
- Hotel
- Training & development
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
3d
Conference & Events Supervisor
Apex Hotels Ltd —Dunblane
- £13.27 an hour
- Part-time
- Customer service
- Hotel
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
Assistant General Manager
Richard R Black & Son T/As Lindores - Stay —Cupar
- £29,000 - £36,000 a year
- Weekend availability
- English
- Business development
- Team management
- Free parking
- Employee discount
Quick apply
6d
Hot Tub Manager
Away Resorts —Dundee
- Weekend availability
- Resort
- Employee discount
- Life insurance
Quick apply
7d
Restaurant Host
The Glenturret Distillery —Crieff
- Part-time
- Hospitality
- English
- In-person
- Free parking
- Store discount
Quick apply
7d
Hotel Night Porter
The Meikleour Arms —Meikleour
- £14.50 an hour
- Full-time
- Bilingual
- Hospitality
- English
- Free parking
- Annual leave
Quick apply
8d
Receptionist - Part Time / 20 Hours per Week
Mercure Perth —Perth
- Part-time
- Bar
- Computer literacy
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Assistant Groups, Conference and Events Manager (Fixed Term)
Apex Hotels Ltd —Dunblane
- Full-time
- Hotel
- Team management
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
10d
Food and Beverage Manager
The Taybank —Dunkeld
- £25,420.00 - £35,184.05 a year
- Full-time
- Bar
- Mentoring
- Organisational skills
Quick apply
14d
Duty Manager
Premier Inn —Glenrothes
- Up to £13.86 an hour
- Weekend availability
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
Banqueting & Events Food and Beverage Assistant
Crieff Hydro Limited —Crieff
- Up to £12.71 an hour
- Full-time
- Customer service
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
Duty Manager
The Ballinluig Inn —Pitlochry
- From £13.50 an hour
- Full-time
- Hotel
- Supervising experience
- Leadership
- Employee discount
Quick apply
McKane Park Manager
McKane Park Holdings ltd —Dunfermline
- £27,000 - £30,000 a year
- Weekend availability
- Hybrid work
- Hospitality
- Bar
- Social media management
- Free parking
- Annual leave
Quick apply
2d
Digital Project Manager
Gleneagles —Auchterarder
- Full-time
- Hotel
- Resort
- Employee assistance programme
- Employee discount
Quick apply
1d
Restaurant Assistant Manager
Grampian Hotel —Perth
- £25,420.00 - £40,009.23 a year
- Full-time
- Cooking
- Supervising experience
- In-person
- Free parking
Quick apply
Front of House
Friend of Mine —Bridge of Allan
- Up to £34,000 a year
- Full-time
- Serving
- Management
- Supervising experience
Quick apply
11d
AIGL Team Leader
PGL Travel —Perthshire
- £13.78 an hour
- Customer service
- Experience working with children
- Organisational skills
- Annual leave
- Employee assistance programme
7d

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Deputy Events Manager - Stirling Castle

Historic Environment Scotland -
Stirling

Apply Now

Job details

Full-time
From £34,721 a year
7 hours ago

Benefits

Annual leave
Company pension
Flexible schedule

Qualifications

Microsoft Word
Process improvement
Microsoft Office Suite
Supervising experience
Team management
Events management
Event logistics scheduling
Communication skills
Rota coordination

Full job description

Starting salary: £34,721 pro rata, per year
Contract type: Fixed term for 18 months
Grade: 3
Location: Stirling Castle, Castle Wynd, Stirling FK8 1EJ
Working Hours: 35 hours per week, 5 days out of 7 (including weekends and evenings)
Interviews: To be held on Week Commencing 21 September 2026

The Deputy Events Manager is responsible for organising events, ensuring excellent service for clients booking Stirling Castle, Argyll’s Lodging, or The Argyll & Sutherland Highlanders Museum event spaces for corporate events, weddings, and other events out with the normal visitor experience.

You will play a key role in liaising with the Event Manager, the Central Event Sales Team and the on-site catering partner to deliver an outstanding experience for the client. Together you will deliver for HES an outstanding experience for clients, visitors, enrich local communities and run a successful commercial operation.

Benefits of joining us at Historic Environment Scotland

Enrolment onto a Civil Service Pension scheme – 28% employer contribution
25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
Reimbursement for relevant professional subscriptions
Support for further education and personal development
Study leave for work related courses
Flexible working hours (where appropriate)
Free entry to all of our properties (with up to three guests)

Key Responsibilities of this role

Responsible for the management of all aspects of assigned confirmed events, including the management of external suppliers working on-site, clear communication of necessary information to the wider castle.
Support the Events Manager to deliver a wide range of events and commercial activities across the Stirling District.
Manage on-site client relationships to deliver successful events through meeting client expectations.
Act as deputy manager for a wide range of events (including Ministerial, Corporate Events and Weddings) as required.
Be responsible for all onsite staff, guests and suppliers during events, responding to emergency situations out with Castle opening times and leading on the resolution of any incidents such as fire alarms, visitor ejections, first aid and medical emergencies etc.
Undertake the role of Duty Manager on a rota basis with responsibility for resolving onsite staff issues, dealing with complaints and/or visitor queries, and implementation of emergency procedures.
Contribute to Historic Environment Scotland’s overall event sales targets by supporting the activity of the Central Sales Team to convert enquiries into bookings.
Conduct site visits for clients before and after they confirm a booking, showcasing event spaces and explaining options available to the client, which may enhance their experience and increase income to the site recommended through upselling suppliers entertainment offerings.
Lead on the scheduling of appropriate staff for each event and supervise the assigned Event Assistant Team assisting the delivery in each case. This involves delivering training, assigning events in alignment with their allocated hours and overseeing time management to ensure they deliver their responsibilities.
Generate event sheets and ensure every event has the appropriate information for all staff and managers involved to provide a 5-star service to clients.
Manage and co-ordinate pre-opening and private day-time tour bookings, liaising with clients to confirm details and catering partners for any bookings involving catering. Be on-site for bookings to check that the hospitality area is set for tour arrival and support staff for larger group bookings.
Supervise filming and photography requests and manage other one-off events as required.
Generate schedules, contracts and invoices for bespoke events and other commercial activity, as required.

Key requirements of the role:

In order for you to be successful in this post, we will be looking for you to submit a cover letter which addresses how you can meet each of the essential and desirable criteria (in up to 1,200 words), using examples of where you have demonstrated these criteria previously. Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience.

Essential:

Events supervision experience.
Knowledge of Microsoft Office packages, specifically Word and Excel.
Experience in using customer databases and diary systems.
Excellent communication skill.
Experience of working across different teams and departments.
Experience of working collaboratively to generate new ideas.
Demonstrable experience delivering process improvements.
Experience supporting a team to deliver their goals.
Ability to plan, organise, then get the best from people to achieve an objective.
Ability to prioritise and thrive in a fast-paced environment.
Flexibility to provide cover according to business needs.

We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.

We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at [email protected] or call our Head Office at 0131 668 8600 and speak to a member of our People Team.

Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.

Apply Now

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