Application support manager Work, Jobs in Glasgow, Glg (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Executive Assistant to Director
Kirkie Stores —Kirkintilloch
- £32,000 - £36,000 a year
- Full-time
- Google Suite
- Research
- Microsoft Office
Quick apply
8d
Groundsperson
Celtic Football Club —Glasgow
- Weekend availability
- Maintenance
- Free parking
- Employee assistance programme
8d
Interim Service Manager - Almond Court - 40 Hours
Holmes Care Group —Drumchapel
- £60,000 a year
- Full-time
- Nursing home
- Team management
- Annual leave
- Employee assistance programme
Quick apply
12d
Assistant Services & Quality Manager
Cleaning Scotland Ltd —Glasgow
- From £30,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Deputy General Manager
Zenith —Glasgow
- £46,000 - £55,000 a year
- Continuous improvement
- Team management
- Budgeting
- Annual leave
- Employee assistance programme
Head of Employer Engagement and Partnerships
Street League —Paisley
- £50,290 a year
- Hybrid work
- Management
- Travel
5d
Manager
Northgate Vehicle Hire —Glasgow
- Up to £50,000 a year
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
2d
Trainee Event Manager
Ascent Consultants —Glasgow
- From £27,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Free parking
- Referral programme
Quick apply
2d
Branch Manager
Northgate Vehicle Hire —Glasgow
- Up to £50,000 a year
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
4d
Operations Shift Manager
Simba Courier Logistics Ltd —Glasgow
- £30,000 - £35,000 a year
- Full-time
- Team management
- Organisational skills
- Communication skills
- Free parking
- Referral programme
Quick apply
12d
Team Leader
Activ8 Mktg —Glasgow
- From £27,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Free parking
- Gym membership
Quick apply
3d
Project Coordinator (Post Production)
Voquent —Glasgow
- £26,000 - £30,000 a year
- Full-time
- Remote
- CRM software
- Organisational skills
- Typing
- Annual leave
Learning and Development Officer
NHS Scotland —Glasgow
- £34,544 - £43,039 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
3d
Public Health Programme Manager (Community Health) B8A
NHS Scotland —Glasgow
- £65,125 - £70,303 a year
- Full-time
- Management
9d
Sales Account Manager
Clear Business —Glasgow
- £28,000 - £31,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Time management
- Employee discount
Quick apply
Project Manager (Private Dental Group)
Pain Free Dentistry Group —Glasgow
- Up to £40,000 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Travel
- Organisational skills
- Store discount
- Work from home
Quick apply
4d
Service Support Manager - Direct User Support
NHS Scotland —Paisley
- £52,845 - £61,466 a year
- Full-time
- Hybrid work
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
9d
254671 - Organisational Development Advisor
NHS Scotland —Bothwell
- £43,231 - £52,679 a year
- Call to connect
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Sick pay
10d
Senior Manager of Operations
Nationwide Building Society —Glasgow
- £73,000 - £90,000 a year
- Full-time
- Customer service
- Continuous improvement
- Team management

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Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Contract management
Report generation
CAFM software
IT service management
Performance management
Change management
Staff training
Organisational skills
Contracts
Change leadership
Management reporting
Customer support
Training & development
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

application support manager jobs in glasgow, glg

Service Desk Team Leader - Glasgow Head Office

Executive Assistant to Director

Groundsperson

Interim Service Manager - Almond Court - 40 Hours

Assistant Services & Quality Manager

Deputy General Manager

Head of Employer Engagement and Partnerships

Manager

Trainee Event Manager

Branch Manager

Operations Shift Manager

Team Leader

Project Coordinator (Post Production)

Learning and Development Officer

Public Health Programme Manager (Community Health) B8A

Sales Account Manager

Project Manager (Private Dental Group)

Service Support Manager - Direct User Support

254671 - Organisational Development Advisor

Senior Manager of Operations

I want to receive the latest job alerts for application support manager in glasgow, glg

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