Sr.dir,patient experience Work, Jobs in Hellingly, Esx (with Salaries)

Sr.Dir,Patient Experience
Franciscan Children's —Brighton
- £140,649.60 - £225,024.80 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Pharmacy Healthcare Assistant
Kamsons Pharmacy —Hailsham
- Part-time
- Customer service
- Merchandising
- Cleaning
- Employee discount
Quick apply
Pharmacy Dispensing Assistant
Kamsons Pharmacy —Pevensey
- Part-time
- Customer service
- Cleaning
- In-person
- Store discount
- Employee discount
Quick apply
Admissions and Attendance Officer
Aurora Academies Trust internal —Eastbourne
- Part-time
- First Aid Certification
- Organisational skills
- Computer skills
- Employee assistance programme
- Employee discount
Controller / Planner
EMED Group —Hailsham
- £13.71 an hour
- Weekend availability
- Nursing home
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
14d
GP Receptionist
Buxted Medical Centre —Horam
- £12.71 an hour
- Part-time
- Administrative experience
- Front desk
- Communication skills
- Free parking
- Sick pay
Quick apply
Appropriate Adult
Nini Social Care —Brighton Station
- £14.57 an hour
- Experience working with children
- Mentoring
- Communication skills
Quick apply
Sleep In Night Staff
Inspire Sussex —Eastbourne
- From £80 a day
- Part-time
- Communication skills
- Free parking
- Paid training
Quick apply
Delivery Team Trainer
Evri —Polegate
- £28,000 a year
- Full-time
- Customer service
- Travel
- Mentoring
People Engagement, OD & Leadership Advisor
East Sussex Healthcare NHS Trust —Eastbourne
- £39,959 - £48,117 a year
- Full-time
- Mentoring
- Recruiting
- Organisational skills
- Employee assistance programme
6d
IT Support & Digital Services Coordinator
St Wilfrid's Hospice —Eastbourne
- £25,760 - £28,092 a year
- Part-time
- Organisational skills
- SharePoint
- Hospice
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Team Leader - Secure Mental Health
EMED Group —Burgess Hill
- £15.22 an hour
- Full-time
- Team management
- Recruiting
- Organisational skills
- Annual leave
Quick apply
12d
Sales Development Representative - Plastic Surgery Clinic
Bella Vou - Pantiles Cosmetic Surgery Clinic —Royal Tunbridge Wells
- £24,000 - £28,000 a year
- Weekend availability
- Customer service
- Computer literacy
- English
- Employee discount
Quick apply
Endoscopy Administrative Assistant
East Sussex Healthcare NHS Trust —Eastbourne
- £25,272 a year
- Part-time
- Communication skills
- Employee assistance programme
7d
Dental Receptionist
TOAD HALL DENTAL SURGERY —Bexhill
- From £12.71 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
13d
School Counsellor (Peacehaven Community School)
East Sussex County Council —Peacehaven
- £20,626 - £22,660 a year
- Part-time
- Communication skills
- School
- Employee assistance programme
- Referral programme
Wake Night Support Worker
The Well House Care LTD —Hailsham
- £133.45 a day
- Full-time
- Medication administration
- Heavy lifting
- Nursing home
- Free parking
Quick apply
2d
Territory Manager - South East (E.g. Tunbridge Wells, Hastings, Eastbourne) - Remote
Lawmed —Royal Tunbridge Wells
- Remote
- CRM software
- Business development
- Travel
Quick apply
1h
Phlebotomist
Vita healthcare Old School Surgery —Seaford
- £25,075 - £25,350 a year
- Part-time
- Computer literacy
- English
- Patient care
Quick apply
9d
Pastoral Lead (St Leonards CoE Primary Academy)
East Sussex County Council —St Leonards-on-Sea
- £36,380 - £38,872 a year
- Full-time
- Experience working with children
- Organisational skills
- Communication skills

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Sr.Dir,Patient Experience

Franciscan Children's -
Brighton

Apply Now

Job details

Full-time
£140,649.60 - £225,024.80 a year

Qualifications

Operations management
Stakeholder collaboration
Coaching
Patient advocacy
Internal department liaison
Budget planning
Continuous improvement
Continuous improvement cycles oversight
Team management
Healthcare service transformation
Operational strategy development
Change leadership
Patient-centred care
Multidisciplinary collaboration
Financial management
Leadership

Full job description

85917BR

Operations

Job Posting Description

The Senior Director of Patient Experience is responsible for establishing and leading the organization's enterprise-wide patient and family experience strategy. This role serves as a strategic leader and change agent, partnering with executive leadership, clinical and operational teams, patients, families, and community stakeholders to advance a culture of exceptional service, compassion, engagement, and patient-centered care.

The Senior Director oversees the development, implementation, and evaluation of programs, initiatives, and organizational standards that improve patient, family, and caregiver experiences across all care settings. The role is accountable for driving measurable improvements in patient experience outcomes, fostering a culture of service excellence, and ensuring that the voice of the patient and family is integrated into organizational decision-making.

Reporting to the Chief Nursing Officer, SVP Patient Care Operations, the Senior Director provides enterprise leadership and collaborates across departments, service lines, and affiliate organizations to ensure a consistent and exceptional experience for patients and families.

Duties Notice

The statements below describe the essential duties of the person or persons assigned to this job. They are not intended as an exhaustive list of all job duties and responsibilities.
In the event of a public health emergency, you may be asked to assume additional duties in other areas of the organization if needed.

Strategic Leadership
- Develop and execute comprehensive, hospital-wide patient experience strategy, aligned with organizational mission, values, and quality goals.
- Build outpatient/staff experience, and volunteer services programs from the ground up.
- Serve as the organization’s subject matter expert for patient- and family-centered care practices across departments.
- Lead the development of long-term goals, performance measures, and initiatives designed to improve patient experience outcomes.
- Provide direct leadership, supervision, and professional development for patient experience–related staff and programs, fostering accountability, collaboration, and continuous improvement.
- Patient & Family Engagement
  - Direct the design, implement, and evaluation of patient experience initiatives across inpatient, outpatient, and community-based programs.
  - Ensure alignment of patient experience efforts across clinical, operational, and support departments.
Measurement & Improvement
- Oversee patient experience measurement frameworks including surveys (e.g., HCAHPS or pediatric equivalents), real-time feedback tools, and qualitative insights.
- Lead performance improvement teams and collaborate with quality, safety, and clinical leaders to ensure action planning and follow-through
- Leadership and Organizational Development
  - Build and lead a high-performing patient experience team focused on innovation, collaboration, and continuous improvement.
  - Promote organizational accountability for service excellence through education, coaching, and leadership development.
- Collaboration & Influence
- Serve as a strategic partner to departments such as Quality, Safety, Nursing, Social Work, Child Life, Spiritual Care and Diversity, Equity & Inclusion to integrate experience-enhancing best practices.

Status

Full-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

Pay Range

$140649.60-$225024.80 Annual

Office/Site Location

Brighton

Job Posting Category

Administration, Management

Remote Eligibility

Part Remote/Hybrid

Apply Now

Refine Your Search

sr.dir,patient experience jobs in hellingly, esx

Sr.Dir,Patient Experience

Pharmacy Healthcare Assistant

Pharmacy Dispensing Assistant

Admissions and Attendance Officer

Controller / Planner

GP Receptionist

Appropriate Adult

Sleep In Night Staff

Delivery Team Trainer

People Engagement, OD & Leadership Advisor

IT Support & Digital Services Coordinator

Team Leader - Secure Mental Health

Sales Development Representative - Plastic Surgery Clinic

Endoscopy Administrative Assistant

Dental Receptionist

School Counsellor (Peacehaven Community School)

Wake Night Support Worker

Territory Manager - South East (E.g. Tunbridge Wells, Hastings, Eastbourne) - Remote

Phlebotomist

Pastoral Lead (St Leonards CoE Primary Academy)

I want to receive the latest job alerts for sr.dir,patient experience in hellingly, esx

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