Client services Work, Jobs in Ipswich, Eng (with Salaries)

Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Business to Business Customer Service / Success Executive
Anchor Safety LLP —Ipswich
- £30,000 - £35,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
Care Services Co-ordinator (Rota)
Deben Willow Care Ltd —Ipswich
- £31,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Free parking
- Paid training
Quick apply
Customer Service Advisor
IT Fleet Automotive Limited —East Bergholt
- £28,300 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
Customer Service Advisor - Part Time, Fixed Term Contract
Cloud —Colchester
- £15,862.08 a year
- 8 hour shift
- Remote
- Communication skills
- Life insurance
Quick apply
2d
Underwriting Assistant
AXA —Ipswich
- Computer literacy
- Data entry
- Communication skills
Sales Adviser (telephone based)
The Registered Office (UK) Ltd / MYCO Works —Ipswich
- From £12.71 an hour
- Full-time
- CRM software
- Communication skills
- Bereavement leave
Quick apply
QVC Assistant
Branded Garden Products —Ipswich
- From £24,784.50 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Employee discount
- Life insurance
Quick apply
10d
Investigator
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Full-time
- In-person
- Annual leave
Quick apply
Junior Clerk
East Anglian Chambers —Ipswich
- £19,500 - £22,500 a year
- Full-time
- Microsoft Word
- Computer literacy
- Analysis skills
- Free parking
Quick apply
Advice Services Manager
Citizens Advice Ipswich —Ipswich
- £30,000 a year
- Full-time
- Management
- Team management
- IT
Quick apply
Learning Support Assistant
TCHC Group —Ipswich
- £21,923 - £21,924 a year
- Full-time
- Experience working with individuals with disabilities
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Family Worker
Family First Ipswich —Ipswich
- From £12.71 an hour
- Part-time
- Hybrid work
- Communication skills
- Flexitime
Quick apply
People Assistant
Laing O'Rourke —Ipswich
- Hybrid work
- Microsoft Outlook
- Customer service
- Human resources
Customer Service Advisor
First Bus —Ipswich
- £27,000 a year
- Computer literacy
- Data entry
- Employee assistance programme
Customer Service Advisor
Cloud —Colchester
- £26,436.80 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
Quick apply
Driver
Douglas Steers & Company —Ipswich
- From £13.87 an hour
- Part-time
- Driving
- In-person
- Commercial driving
Quick apply
9d
Claims Handler-Credit Hire/Personal Injury
Gallagher Bassett —Ipswich
- Full-time
- Customer service
- Organisational skills
- Communication skills
Communication Aids Assistant (CAA)
West Suffolk NHS Foundation Trust —Ipswich
- £28,392 - £31,157 a year
- Part-time
- No experience needed
- Presentation skills
- Organisational skills
9d
Advice Services Manager
Citizens Advice —Ipswich
- £30,000 a year
- Team management
- Recruiting
- Training & development

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client services jobs near ipswich, eng

Customer Service Advisor - Remote

WNS Global Services -
Ipswich

Quick apply

Job details

Part-time

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Motor insurance claims handling
Complaint handling
Customer interaction
Fraud prevention and detection

Full job description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 64,000+ employees.

Job Description

Potential Varied Hours Available:

Weekday evenings: 17:00 - 22:00 | 17:30 – 22:30

Weekday mornings: 07:00 – 09:00

Saturday: 08:00 - 22:00 - Between 6-12 Hour shifts available.

Sunday - 08:00 - 22:00 - Between 6-12 Hour shifts available.

Night shifts: 22:00 - 09:00 (Different shift patterns, Monday - Sunday).

Applicants must be able to commit either a Saturday or Sunday plus bank holidays

Times are flexible and will be discussed/ arranged in interview

Flexibility may be required to complete a training period for up to 35 hours per week.

Basic Purpose and Function:

To provide excellent customer service to our Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a proactive approach to claims handling.

To negotiate all heads of claim within the Service Level Agreements on economic terms, adhering to excellent service standards and best practice

Key Tasks:

Answering the telephone and signing off calls in accordance with WNS’ agreed procedures
Handle inbound FNOL calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner.
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.
Maintain compliance with industry regulations, internal policies, and data protection standards
Assess urgency and direct calls appropriately, including escalating complex or high-priority cases.
Ensure correct prioritisation of workload and time management schedules are adhered to
Communicate clearly and professionally, explaining the next steps and managing customer expectations
Balance empathy and efficiency, supporting customers who may be distressed following an accident or incident.
Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
Assess circumstances with a critical eye, remaining alert to potential indicators of fraudulent activity and raising concerns in line with internal procedures.
Complaint handling within agreed company procedures
Keeping the policyholder informed both verbally and in writing of the status of the claim
Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.

Qualifications

High School or Lower.

Quick apply

Refine Your Search

client services jobs in ipswich, eng

Customer Service Advisor - Remote

Business to Business Customer Service / Success Executive

Care Services Co-ordinator (Rota)

Customer Service Advisor

Customer Service Advisor - Part Time, Fixed Term Contract

Underwriting Assistant

Sales Adviser (telephone based)

QVC Assistant

Investigator

Junior Clerk

Advice Services Manager

Learning Support Assistant

Family Worker

People Assistant

Customer Service Advisor

Customer Service Advisor

Driver

Claims Handler-Credit Hire/Personal Injury

Communication Aids Assistant (CAA)

Advice Services Manager

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