Experience manager Work, Jobs in Knaresborough, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Employability Coach – Community Outreach & Referral
United Response —York
- £28,270.50 - £30,712.50 a year
- Part-time
- Hybrid work
- Business development
- Travel
- IT
- Paid training
- Referral programme
Continuous Improvement Manager
Shepley Spring Ltd —Knaresborough
- £50,000 - £65,000 a year
- Full-time
- Engineering
- Microsoft Office
- Continuous improvement
- Free parking
- Gym membership
Quick apply
12d
Mindplace Centre Manager - Harrogate
Bupa —Harrogate
- £43,000 - £48,000 a year
- Full-time
- Management
- Sales
- Microsoft Office
- Gym membership
- Life insurance
Quick apply
Assistant Meetings and Events Manager
Rudding Park Harrogate —Harrogate
- £32,845 a year
- Weekend availability
- Hotel
- Annual leave
- Employee assistance programme
Senior Event & Production Manager
Hedonist Creative Brand Agency —Leeds
- £45,000 a year
- Weekend availability
- Hospitality
- Team management
- Travel
- Free parking
- Annual leave
Quick apply
Estate Planning Academy Associate
iTrust121 —York
- £24,000 - £30,000 a year
- Full-time
- Sales
- In-person
Quick apply
Senior Site Director - Operations
Corporate Trade Supplies UK —Northallerton
- Up to £80,000 a year
- Full-time
- Master's degree
- Continuous improvement
- No degree
Quick apply
13d
Part Time Bar Staff- 1858 Knaresborough
Appetite For Life Ltd —Knaresborough
- £10.75 - £12.21 an hour
- Part-time
- Hospitality
- Bar
- Management
- Health & wellbeing programme
- Employee discount
Quick apply
13d
Admin Assistant / Social Media & Content Manager
Wrapd studios —Knaresborough
- £26,000 - £30,000 a year
- Overtime
- Hybrid work
- Social media management
- English
- Microsoft Office
- Employee discount
- Sick pay
Quick apply
8d
Property Manager
LentinSmith —Harrogate
- £30,000 - £35,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Annual leave
Quick apply
Communications & Marketing Officer - Hybrid
Brainkind —York
- Up to £31,500 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
Student Services Coordinator: Experience
University of York —University of York
- £32,080 - £36,636 a year
- Full-time
- Hybrid work
- Administrative experience
- University
- Organisational skills
DEPUTY GENERAL MANAGER
Grantley Hall —Grantley
- Hotel
- Leadership
- Communication skills
- Store discount
- Annual leave
Quick apply
Sales Valuer
Hunters Property Group —Harrogate
- From £30,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Health & wellbeing programme
- Sick pay
Quick apply
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Leeds
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Operations Manager
Pass —Harrogate
- From £32,000 a year
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
7h
Trust and Foundation Fundraising Officer
Harrogate Homeless Project —Harrogate
- £12,000 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Annual leave
Quick apply
6d
Site Leadership - UK
CenCore Associates —Harrogate
- Weekend availability
- Microsoft Office
- Supervising experience
- Bachelor's degree
5d
Student Services Administrator
University of York —University of York
- £28,778 - £32,080 a year
- Part-time
- Hybrid work
- Administrative experience
- University
- Organisational skills
14d

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experience manager jobs near knaresborough, nyk

Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

experience manager jobs in knaresborough, nyk

Senior Customer Service Manager

Employability Coach – Community Outreach & Referral

Continuous Improvement Manager

Mindplace Centre Manager - Harrogate

Assistant Meetings and Events Manager

Senior Event & Production Manager

Estate Planning Academy Associate

Senior Site Director - Operations

Part Time Bar Staff- 1858 Knaresborough

Admin Assistant / Social Media & Content Manager

Property Manager

Communications & Marketing Officer - Hybrid

Student Services Coordinator: Experience

DEPUTY GENERAL MANAGER

Sales Valuer

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Operations Manager

Trust and Foundation Fundraising Officer

Site Leadership - UK

Student Services Administrator

I want to receive the latest job alerts for experience manager in knaresborough, nyk

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