Business support Work, Jobs in Leicester, Lec (with Salaries)

Customer Resolutions Specialist Claims
Hastings Direct —Leicester
- From £30,700 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Time management
- Referral programme
Client Services Administrator
Stepping Stones Financial Planning LLP —Leicester
- From £28,000 a year
- Full-time
- Customer service
- Administrative experience
- Analysis skills
Quick apply
10d
Team Member
Lane7 - Leicester —Leicester
- Up to £12.21 an hour
- Part-time
- English
Quick apply
1d
Office Administrator – Independent Letting Agent
Livingstone Property Ltd —Leicester
- £24,500 - £27,500 a year
- Full-time
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
1d
Customer Service Representative
HSBC Global Services Limited —Leicester
- From £25,000 a year
- Full-time
- Communication skills
- Banking
- Employee discount
9d
Groups And Meetings Sales Executive
Atlas Hotels —Leicester
- £28,750 a year
- 8 hour shift
- Computer literacy
- English
- Hotel
- Employee discount
Quick apply
Administrative Assistant
SML Group Ltd —Leicester
- £21,259.22 - £24,903.66 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
8d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Leicester
- £3,800 a month
- Full-time
- Sales
Quick apply
Customer Advisor Home
Hastings Direct —Leicester
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Communication skills
- Referral programme
Financial Services Administrator
Witcher Associates —Leicester
- £25,500 - £33,000 a year
- Full-time
- Organisational skills
- Computer skills
- Financial services
- Annual leave
Quick apply
7d
HR Coordinator
MARKS ELECTRICAL LTD —Leicester
- £31,000 a year
- Overtime
- Microsoft Outlook
- Administrative experience
- Human resources
- Free parking
- Employee discount
Quick apply
2d
Optical Assistant
Opticare Opticians —Leicester
- From £12.71 an hour
- Part-time
- Hospitality
- Patient care
- Organisational skills
- Store discount
- Employee discount
Quick apply
Credit Hire Advisor
Hastings Direct —Leicester
- From £28,800 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Life insurance
- Referral programme
14d
HR & Recruitment Coordinator
Effective Energy Group —Leicester
- £28,000 - £32,000 a year
- Microsoft Office
- Administrative experience
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
Business Administrator
Sprout Recruitment —Leicester
- £35,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Employee discount
Quick apply
Regulatory Complaint Handler
NEXT —Leicester
- £14.66 - £16.99 an hour
- Full-time
- Communication skills
- Banking
- Free parking
- Employee discount
Trainee Mortgage Adviser
The New Homes Group —Leicester
- £25,000 - £50,000 a year
- Full-time
- Remote
- Computer skills
- Communication skills
- Annual leave
- Referral programme
Quick apply
HR Officer
Base Materials Limited —Leicester
- £30,000 - £35,000 a year
- Full-time
- Social media management
- Human resources
- Recruiting
- Free parking
- Health & wellbeing programme
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Leicester
- £3,800 a month
- Full-time
Quick apply
Personal Assistant/Administration
Eaton Dining —Leicester
- £14 - £15 an hour
- Part-time
- Microsoft Powerpoint
- In-person
- AI
- Flexible schedule
Quick apply
4h

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Customer Resolutions Specialist Claims

Hastings Direct -
Leicester

Apply Now

Job details

Full-time
From £30,700 a year

Benefits

Pay rise
Referral programme

Qualifications

Motor insurance claims handling
Complaint handling
Customer interaction
Root cause analysis
Communication skills
Time management

Full job description

Customer Resolutions Specialist (Claims)

Do you have fantastic people skills? Can you deliver a great customer experience every time? If yes, we have the perfect job for you in our vibrant Leicester office which is conveniently located in the city centre, just a short walk from the train station and easily accessible via major road routes.

Working Hours / Shift Patterns: Monday to Friday 9.00 – 17.30

Salary: The starting salary is £30,700 plus benefits (potential increase depending on experience) There is then an opportunity to increase salary and learn new upskills and develop within the team. This can only be achieved from personal development and learning new areas of the business and NOT a guaranteed increase.

Training: The core in office training will run for the first 4 weeks, you will then move to 3 weeks of Complaints training.

Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Your Role:

You will be responsible for investigating and resolving complaints to a high standard, ensuring that policies, practices, and regulatory procedures are adhered to. To always deliver exceptional customer service and ensure that all your customers receive a great experience.

What you’ll be doing:

Consistently achieve all targets in line with the Key Performance Indicators for the department
Work as part of a dedicated complaint handling team to ensure effective working relationships are built and maintained
Always deliver excellent customer service and provide a positive first response when responding to customers across all contact types
Take full ownership and responsibility for complaints and maintain contact with customer.
Conduct a sufficiently detailed and documented investigation for each complaint ensuring that each point raised by your customer has been answered and fully resolved
Make decisions appropriate for the resolution of complaints while ensuring that company policies and procedures are strictly adhered to
Comply fully with the complaints system (Respond) procedures and ensure that each customer complaint is managed in accordance with the complaints handling procedure
Effectively contribute to the identification and analysis of root causes of complaints and where required improvement actions

About You:

We are searching for candidates that have experience working in a FCA regulated environment dealing with motor claims or complaint customer interactions,
Experience supporting vulnerable customers, demonstrating empathy, sensitivity and sound judgement to ensure fair and appropriate customer outcomes.
Excellent Communication skills – written and verbal
Able to deliver difficult messages
Time management skills and a passion for problem solving
Resilience, persuasiveness and customer centricity.
Have the ability to adapt quickly to changing priorities, customer needs and business requirements.

Why become a part of the Hastings Direct family:

Full training with industry experts and friendly peers guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you
Up to 5% annual discretionary Bonus
A fantastic open plan modern office
We promote a relaxed, friendly & diverse working environment
Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications
'Harrys’ - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee
Refer a friend scheme - earn £500 for every friend you refer
We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop
25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case-by-case basis. For more information on the DCS, please visit our inclusive business page on our careers site.

If you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team at [email protected] prior to starting any assessments, in order that adjustments can be considered

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date:

Apply Now

Refine Your Search

business support jobs in leicester, lec

Customer Resolutions Specialist Claims

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Administrative Assistant

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