Crm specialist Work, Jobs in Narborough, Lec (with Salaries)

Consumer CRM Specialist
Ford Motor Company —Dunton Bassett
- Full-time
- Hybrid work
- Communication skills
Specialist Customer Service Advisor
Cromwell —Wigston Magna
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
Commercial CRM Specialist
Ford Motor Company —Dunton Bassett
- Full-time
- Hybrid work
- Communication skills
Sales Support Specialist
Topps Tiles —Leicester
- CRM software
- Business development
- Communication skills
- Free parking
- Employee discount
11d
Content Manager
The Watches of Switzerland Group —Leicester
- Social media management
- Communication skills
- Analytics
- Employee assistance programme
CRM System Specialist
Mediq —Castle Donington
- £40,000 - £46,000 a year
- Employee assistance programme
- Sick pay
4d
Performance Marketing Manager
Big Sound Marketing Ltd —Leicester
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- Analytics
Quick apply
T Desk Assistant
Otis —Leicester
- Full-time
- CRM software
- Customer service
Brand Partnership Manager
The Watches of Switzerland Group —Leicester
- Data analysis skills
- Analysis skills
- Employee assistance programme
Aftersales Support
King Highway Products —Market Harborough
- CRM software
- Travel
- Organisational skills
- Free parking
- Employee assistance programme
14d
B2B Sales Executive
Due Diligence Checking Ltd —Leicester
- £33,000 - £46,000 a year
- Full-time
- CRM software
- Business development
- In-person
- Free parking
Quick apply
1d
Fleet Key Account Manager
Ford Motor Company —Dunton Bassett
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Analytics
14d
Sales Enablement Specialist
Thermo Fisher Scientific —Loughborough
- Full-time
- CRM software
- Software troubleshooting
- English
8d
Business Development Manager
Welcomm Communications Ltd —Market Harborough
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
11d
Paid Media Specialist
The Herd —Coventry
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- AI
- Communication skills
- Analytics
- Free parking
- Flexitime
Quick apply
2d
IPS Employment Specialist
TET (Twin Employment & Training) —Leicester
- £30,000 - £31,500 a year
- Full-time
- CRM software
- Organisational skills
- Annual leave
- Employee assistance programme
Business Development Executive
Cooper Parry —Derby
- Full-time
- CRM software
- Business development
Obsequio Group: Business Excellence Lead
Obsequio Group —Leicester
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Continuous improvement
- Annual leave
Quick apply
Account Manager
The Herd —Coventry
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Free parking
Quick apply
2d
Customer Account Specialist
Parker Hannifin Corporation —Coventry
- Full-time
- CRM software
- Communication skills
- Free parking
- Employee assistance programme

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Consumer CRM Specialist

Ford Motor Company -
Dunton Bassett

Apply Now

Job details

Full-time

Qualifications

Salesforce Marketing Cloud
Marketing campaign planning
Stakeholder collaboration
Internal department liaison
Data analytics
Customer loyalty building
Marketing automation
Relationship management
Multidisciplinary collaboration
Project management experience
Communication skills

Full job description

Job ID

68354

Category

Marketing & Sales

Location

Dunton, United Kingdom

Work Type

Hybrid

The Customer Relationship Management team is responsible for the direct digital communications to both our commercial and consumer customers in Europe, for our complete product and services portfolio including vehicle launches as well as Integrated Services. We connect the capabilities of the marketing cloud and data with customer needs through personalised CRM solutions that build loyalty and drive growth.

We embrace working in an agile and highly collaborative manner and work closely with multiple cross-functional business, IT and agency teams.

This is a full-time, hybrid role, based in Dunton, Essex, with up to one day per week working remotely. Travel to London to agency locations is regularly required and occasionally to other European locations.

As our Consumer CRM Specialist, you will drive the design, acceleration and implementation of innovative strategic always-on and tactical CRM campaigns and journeys using the global Marketing Cloud ecosystem. Your work will directly influence sales, loyalty and engagement across the whole lifecycle and support Ford’s retail objectives:

Working with colleagues across sales & marketing, European markets, IT, agency teams, data & analytics, Ford Credit, service, app and Integrated Services, to design and deliver consumer CRM campaigns and programmes, with a particular focus on owner experience and engagement
Creating and managing creative and technical CRM briefs that drive business impact
Managing, optimising and developing live and always-on campaigns
Reviewing content and managing approvals
Designing and optimising lead management flows to ensure high-quality leads are effectively captured, and routed
Supporting local CRM requirements and queries
Pro-active monitoring and measuring impact and effectiveness of CRM
Providing insights that iteratively improve campaigns
Developing and optimising processes that support long-term campaign effectiveness and efficiency
Supporting the wider cross-functional CRM team in achieving business and marketing objectives, including any compliance or departmental tasks
Supporting ad-hoc operational CRM projects as required
Following audit, legal and privacy processes and regulations

You will be customer-focused, inquisitive, action-orientated and enjoy change. Working in collaborative, positive and agile teams you will thrive in the kind of environment where you can share and reciprocate knowledge. You will have:

Several years of experience of CRM, with demonstrable strong B2C business acumen
A good understanding of AI, digital marketing, and the CRM regulatory framework
An interest and understanding of customer data, segmentation, and the ability to interpret analytics data to produce actionable insights with a high attention to detail
Excellent verbal and written communication skills and be able to facilitate effective communication at all levels
The ability to shape, define and articulate business and customer opportunities and requirements into clear agency marketing briefs
Passion for new technology, innovation and customer experience with a strong customer focus
Self-motivation and direction, with a demonstrated work ethic and ability to perform under pressure to meet deadlines
Experience working with marketing agencies
Energy, self-motivation and adaptability to thrive in a fast paced and agile environment
The ability to think and lead strategically, and demonstrating a strong focus on impactful delivery and drive for results
Experience leading complex projects with multiple cross-functional and multi-region stakeholders as well as external partners (desirable)
Salesforce experience (desirable)

The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favorable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability.

As part of our pre-employment checks process, successful candidates will be required to undergo a criminal record check. This will be conducted in line with the Rehabilitation of Offenders Act 1974 and applied only to unspent convictions.

This position is based in Dunton, Essex and it is expected the successful candidate will be able to attend the Dunton Campus for typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.

#LI-MM3

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Refine Your Search

crm specialist jobs in narborough, lec

Consumer CRM Specialist

Specialist Customer Service Advisor

Commercial CRM Specialist

Sales Support Specialist

Content Manager

CRM System Specialist

Performance Marketing Manager

T Desk Assistant

Brand Partnership Manager

Aftersales Support

B2B Sales Executive

Fleet Key Account Manager

Sales Enablement Specialist

Business Development Manager

Paid Media Specialist

IPS Employment Specialist

Business Development Executive

Obsequio Group: Business Excellence Lead

Account Manager

Customer Account Specialist

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