Software customer service manager Work, Jobs in New Inn, Mon (with Salaries)

Digital Product Manager
Lilabali Digital Commerce and Lifestyle Services —Newport
- £4,500 - £5,400 a month
- Full-time
- Data analysis skills
- Analysis skills
- Product management
- Free parking
- Sick pay
Quick apply
14d
Portfolio Manager
BAE Systems —Glascoed
- £57,824 a year
- Communication skills
Business Development Manager
ASSA ABLOY —Wainfelin
- Customer service
- Business development
- Bachelor's degree
- Annual leave
9d
Complaints Officer
BRC Jobs —Merthyr Tydfil
- £30,914 a year
- Call to connect
- Computer literacy
- Databases
- Continuous improvement
- Referral programme
Quick apply
Senior Bookkeeper
Coldtech Services —Newport
- £30,000 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
Quick apply
4d
Customer Success Manager (UK)
SINGU —Cardiff
- Full-time
- CRM software
- In-person
Quick apply
Engineering Project Manager
Kirintec Limited —Ross-on-Wye
- £70,000 - £85,000 a year
- Full-time
- Recruiting
- In-person
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Manager - Copy Exactly! & Customer Change Notification
KLA —Newport
- Overtime
- Continuous improvement
- Training & development
- Communication skills
- Annual leave
Part-Time Business Support Coordinator
So.Social Media —Monmouth
- £10,575 a year
- Part-time
- Writing skills
- Organisational skills
- Computer skills
- Free parking
Quick apply
Account Manager
AerSale —Cardiff
- Full-time
- Microsoft Word
- Microsoft Outlook
- Travel
13d
Sales and Retail Manager
Family Vision —Tredegar
- £32,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Free parking
- Bereavement leave
Quick apply
Finance Assistant
Right at Home (Cardiff & Newport) —Cardiff
- £25,000 a year
- Part-time
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
Quick apply
11d
Customer Care Advisor - 9 Month FTC
Ogi —Cardiff
- £26,227.50 a year
- Hybrid work
- Bilingual
- CRM software
- Analysis skills
Quick apply
Senior Project Programme Manager
ETL Systems Ltd —Hereford
- Full-time
- Hybrid work
- ERP systems
- Manufacturing
- Free parking
- Employee assistance programme
Quick apply
12d
Infrastructure Engineer
Welsh Revenue Authority —Cardiff
- £37,111 - £45,378 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Language training provided
11d
Sales Administrator
Clenergy EV Ltd —Pencoed
- £25,000 - £28,000 a year
- Full-time
- Microsoft Outlook
- Salesforce
- No experience needed
- Free parking
- Employee discount
Quick apply
3d
Export Customer Service Representative
Univar Solutions UK Ltd —Caerphilly
- CRM software
Senior Account Manager
AerSale —Cardiff
- Full-time
- Microsoft Word
- Bachelor's degree
- Travel
13d
Service Owner Head of Data Design and Build
Office for National Statistics —Newport
- £68,199 a year
- Full-time
- Hybrid work
- Presentation skills
- Agile
11d
Software Customer Service Manager
Oxford Instruments plc —Bristol
- Continuous improvement
- Training & development
- Annual leave

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Digital Product Manager

Lilabali Digital Commerce and Lifestyle Services
Newport

Quick apply

Job details

Permanent | Full-time
£4,500 - £5,400 a month
14 days ago

Benefits

Free parking
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Stakeholder collaboration
Stakeholder liaison
Data analysis skills
Internal department liaison
E-commerce
Analysis skills
Product development
Product management
Management reporting
Technical roadmaps
Business requirements
Technical product management experience
Communication skills

Full job description

About the Role:

Lilabali Digital Commerce and Lifestyle Services develops and manages digital shopping experiences designed to connect customers with lifestyle, fashion, beauty, and consumer products through modern ecommerce platforms.

We are looking for a Digital Product Manager who can take ownership of digital product planning, roadmap delivery, customer experience, and commercial performance across ecommerce and online platforms.

You will work closely with design, engineering, marketing, commercial, operations, and customer service teams to turn business needs into clear product priorities. This role is ideal for someone who understands both digital product delivery and ecommerce performance and can balance customer needs with technical and commercial objectives.

Why Work With Us?

Product Ownership:
You will have meaningful responsibility for digital product priorities, roadmap decisions, and platform improvements.

Commercial Impact:
Your work will directly influence customer experience, conversion, retention, operational efficiency, and online revenue.

Cross Functional Environment:
You will work closely with design, technology, marketing, commercial, and operations teams.

Professional Growth:
You will have opportunities to strengthen your experience in digital product management, ecommerce strategy, customer experience, and platform development.

Key Responsibilities:

Product Strategy:
Define and maintain digital product priorities that support customer needs, business objectives, and long term growth.

Roadmap Management:
Build and manage product roadmaps across ecommerce platforms, customer journeys, digital services, and operational tools.

Product Delivery:
Work with design and engineering teams to move initiatives from discovery and planning through development, testing, launch, and continuous improvement.

Customer Experience:
Use customer feedback, behavioural data, research, and performance information to identify opportunities to improve digital journeys.

Commercial Performance:
Monitor conversion, engagement, retention, average order value, and other relevant product and ecommerce measures.

Prioritisation:
Evaluate competing requirements and make clear decisions about which product improvements should be delivered first.

Stakeholder Management:
Communicate product priorities, delivery progress, risks, and decisions clearly to internal teams and business stakeholders.

Product Discovery:
Lead discovery activities to understand customer problems, business requirements, and potential digital solutions.

Cross Functional Coordination:
Align technology, design, marketing, commercial, and operational teams around shared product goals.

Performance Reporting:
Prepare regular product performance updates, roadmap reviews, and recommendations for management.

Continuous Improvement:
Review launched products and identify opportunities to improve usability, performance, customer satisfaction, and commercial outcomes.

What We Are Looking For:

Experience:
At least 5 years of experience in digital product management, ecommerce, software products, online retail, or a related environment.

Product Management:
Strong experience managing product roadmaps, priorities, requirements, and cross functional delivery.

Digital Commerce Knowledge:
Good understanding of ecommerce platforms, online customer journeys, checkout processes, digital merchandising, and customer experience.

Commercial Awareness:
Strong understanding of conversion, revenue, customer behaviour, retention, and digital product performance.

Analytical Skills:
Confident using product data, customer insights, research findings, and performance measures to support decisions.

Stakeholder Skills:
Able to work effectively with designers, engineers, marketers, commercial teams, and operational stakeholders.

Organisation:
Excellent planning and prioritisation skills with the ability to manage multiple product initiatives and deadlines.

Problem Solving:
Strong ability to break down complex product challenges and develop practical solutions.

Communication:
Strong written and verbal English communication skills with the ability to explain product decisions clearly and professionally.

Mindset:
You are customer focused, commercially aware, analytical, and decisive. You know when to explore a problem in greater detail, when to challenge assumptions, and when to make a clear decision to keep digital product delivery moving forward.

Pay: £4,500.00-£5,400.00 per month

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance
Sick pay

Work Location: In person

Quick apply

Refine Your Search

software customer service manager jobs in new inn, mon

Digital Product Manager

Portfolio Manager

Business Development Manager

Complaints Officer

Senior Bookkeeper

Customer Success Manager (UK)

Engineering Project Manager

Manager - Copy Exactly! & Customer Change Notification

Part-Time Business Support Coordinator

Account Manager

Sales and Retail Manager

Finance Assistant

Customer Care Advisor - 9 Month FTC

Senior Project Programme Manager

Infrastructure Engineer

Sales Administrator

Export Customer Service Representative

Senior Account Manager

Service Owner Head of Data Design and Build

Software Customer Service Manager

I want to receive the latest job alerts for software customer service manager in new inn, mon

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