Customer support & client services Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Telephone Agent (Call Centre)
Explain Market Research —Newcastle upon Tyne
- £13.45 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
Quick apply
1d
Out of Hours Call Handler
Safeguard Call Handling —Chester-le-Street
- £13.27 an hour
- Part-time
- Bilingual
- Spanish
- Customer service
Quick apply
1d
Claims Handler
Winn Group —Newcastle upon Tyne
- £27,000 - £31,000 a year
- Overtime
- Organisational skills
- In-person
- Communication skills
- Health & wellbeing programme
- Employee discount
Quick apply
Online Chat Support Agent
Wadley Donovan Gutshaw Consulting —Washington
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
- Flexible schedule
Quick apply
Nightshift Claims Handler
Winn Group - Winn Solicitors Ltd —Newcastle upon Tyne
- £28,000 - £32,000 a year
- Overtime
- Customer service
- Organisational skills
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
Entry-Level Sales Assistant
AE Recruiters Ltd —Newcastle upon Tyne
- £600 - £750 a week
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
4d
Sales Assistant
Vendora Inc LTD —Newcastle upon Tyne
- £25,500 - £28,500 a year
- Full-time
- Sales
- Customer service
- Business development
Quick apply
Crew Administrator
Voly Limited —Newcastle upon Tyne
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Life insurance
Quick apply
2d
Customer Service/Sales Assistant
AE Recruiters Ltd —Newcastle upon Tyne
- £600 - £750 a week
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
4d
Reception Administrator
UpNorth Group Ltd —Gateshead
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Accounting
- Free parking
Quick apply
Administration Assistant
Jellyfish Energy —Newcastle upon Tyne
- Up to £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
8d
Customer Service Assistant
MEI IT —Newcastle upon Tyne
- £12.21 - £12.50 an hour
- Part-time
- Bilingual
- Spanish
- Customer service
Quick apply
IT Support Assistant
Reeves Independent —Newcastle upon Tyne
- £27,000 a year
- Full-time
- Customer service
- Computer networking
- IT
Quick apply
10d
Maison Crivelli - Full & Part Time Brand Ambassadors - Fenwick Newcastle
Maison Crivelli —Newcastle upon Tyne
- Up to £26,000 a year
- Part-time
- Bilingual
- Sales
- English
- Free parking
- Store discount
Quick apply
Client Coordinator
Schawk UK Limited —Gateshead
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
Quick apply
Stocktaker
nGeneration —Newcastle upon Tyne
- £26,000 - £28,000 a year
- Weekend availability
- Bar
- Microsoft Excel
- Customer service
Quick apply
Engagement Officer
Reed In Partnership —Newcastle upon Tyne
- £26,300 - £32,000 a year
- Full-time
- Sales
- Continuous improvement
- Travel
- Annual leave
- Flexible schedule
Conference & Events Sales Coordinator (Part Time)
Culture Quarter / The Fire Station / The Engine Room —Sunderland
- £14.04 - £16.00 an hour
- Part-time
- Hybrid work
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
3d
Oliver Wyman - Team Assistant - Newcastle
Oliver Wyman —Newcastle upon Tyne
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Remediation Scheduler
Jet Aire —Hebburn
- Full-time
- Microsoft Excel
- Microsoft Office
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
2d

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customer support & client services jobs near newcastle upon tyne, eng

Telephone Agent (Call Centre)

Explain Market Research -
Newcastle upon Tyne

Quick apply

Job details

Permanent | Part-time
£13.45 an hour
1 day ago

Benefits

Casual dress
Annual leave
Company pension
Company events
Employee discount

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
Typing
Communication skills

Full job description

Telephone Agent

Location: Grey Street, Newcastle City Centre (Office Based)

Salary - £13.45 per hour / £26,227 Pro Rata (based on 37.5 hours)

Guaranteed Hours Contracts and Living Wage Employer

Variety of Part Time Shifts available varying from 16-24 hours per week

Flexible shifts between - Monday (10am-7pm) Tuesday to Thursday (10am-8pm), Friday (9am-4pm), Saturday (9-2pm as and when required). NB – You will be required to work some evenings.

Closing Date - 23 July 2026

Students are welcome to apply, as long as they can maintain their guaranteed hours during university holiday periods, except when taking agreed annual leave.

This posting is intended for candidates who have not previously applied

About the Role

Join our Contact Centre, where every conversation helps shape the insights that support our client research and projects.

As a Telephone Agent, you’ll use a well‑designed script to conduct survey calls — asking set questions, capturing responses accurately, and keeping each interaction clear, friendly, and professional. There’s no need to create your own dialogue; your focus is on bringing the script to life, building rapport, and guiding people smoothly through the conversation.

If you enjoy connecting with others, follow processes well, and take pride in quality work, this could be the perfect role for you.

What are you waiting for?

What You’ll Do

Conduct outbound research‑based telephone interviews on behalf of our clients
Capture and record responses clearly during calls
Handle customer information securely and in line with procedures
Represent our brand with a confident, friendly telephone manner

What We’re Looking For

Customer service or contact centre experience (or similar)
Self-motivated individuals who focus on outcomes, uphold our values and take pride in their work at all times
Effective and confident communicator both verbal and written
Able to follow scripts while staying personable and engaging on the phone
Someone who can demonstrate flexibility and resilience remaining positive at all times
Reliable, punctual and able to meet your scheduled hours
Good typing skills and accuracy when entering data

Role is subject to a basic DBS check (which we deem is satisfactory).

All applicants must have the legal right to work in the UK. Explain Market Research are unable to support Visa Applications/Sponsorship.

Please note that this advert may be closed prior to the stipulated closing date should a suitable candidate(s) be identified. Due to the volume of applications; only shortlisted applicants will be contacted.

Explain Market Research is an equal opportunities employer.

Job Types: Part-time, Permanent

Pay: £13.45 per hour

Benefits:

Casual dress
Company events
Company pension
Employee discount

Application question(s):

• Do you have any unspent criminal convictions or conditional cautions (excluding speeding offences) under the Rehabilitation of Offenders Act 1974? (Yes or No) - If yes, please provide brief details below
Outline what makes you the ideal candidate for this role? (maximum of 300 words)

Education:

GCSE or equivalent (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer support & client services jobs in newcastle upon tyne, eng

Telephone Agent (Call Centre)

Out of Hours Call Handler

Claims Handler

Online Chat Support Agent

Nightshift Claims Handler

Entry-Level Sales Assistant

Sales Assistant

Crew Administrator

Customer Service/Sales Assistant

Reception Administrator

Administration Assistant

Customer Service Assistant

IT Support Assistant

Maison Crivelli - Full & Part Time Brand Ambassadors - Fenwick Newcastle

Client Coordinator

Stocktaker

Engagement Officer

Conference & Events Sales Coordinator (Part Time)

Oliver Wyman - Team Assistant - Newcastle

Remediation Scheduler

I want to receive the latest job alerts for customer support & client services in newcastle upon tyne, eng

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