Guest operations supervisor Work, Jobs in Newport, Wls (with Salaries)

Regional Guest Services Supervisor
Mitie —Bristol
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Annual leave
Night Supervisor - Ty Hotel Newport
The Celtic Collection —Newport
- £13.28 an hour
- Part-time
- Hospitality
- Management
- Hotel
- Free parking
- Employee discount
8d
Food & Beverage Supervisor - Ty Magor
The Celtic Collection —Newport
- Weekend availability
- Hotel
- Restaurant
- Employee discount
Spa Supervisor
The Celtic Collection —Newport
- £13.76 an hour
- Full-time
- Organisational skills
- Leadership
- Resort
Events Supervisor
The Vale Resort —Vale of Glamorgan
- Up to £27,341.27 a year
- Full-time
- Customer service
- Hotel
- Communication skills
- Free parking
- Employee discount
Accommodation - Accommodation Supervisor - HK1
Parkdean Resorts —Sandford
- £13.97 an hour
- Weekend availability
- Supervising experience
- Resort
- Store discount
- Employee assistance programme
Quick apply
Hospitality and Events Supervisor
Graysons Hospitality ltd —Bristol
- £31,000 a year
- Weekend availability
- Hospitality
- Management
- Supervising experience
- Employee discount
Quick apply
12d
Golf and Retail Stock Controller
The Celtic Collection —Newport
- £12.98 an hour
- Full-time
- Resort
- Free parking
- Employee discount
Gaming Supervisor
Grosvenor Casinos —Cardiff
- Weekend availability
- IT
- In-person
- Leadership
Quick apply
Team Leader/Supervisor
Which Wich Superior Sandwiches —Cardiff
- £12.71 - £13.21 an hour
- 12 hour shift
- Serving
- Hospitality
- Customer service
- Employee discount
Quick apply
6d
Night Supervisor
Dalata —Bristol
- Full-time
- Hotel
- Organisational skills
- Front desk
- Employee assistance programme
Quick apply
9d
Card Room Supervisor
Grosvenor Casinos —Cardiff
- Weekend availability
- In-person
- Leadership
- Communication skills
Quick apply
Assistant FOH Manager
Marriott Bristol Royal —Bristol
- £29,500 - £31,000 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
5d
Customer Service Supervisor
Puxton Park —Weston-super-Mare
- From £13.65 an hour
- Part-time
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
Supervisor/Waitress
Mucca ltd —Cowbridge
- £12.21 - £16.58 an hour
- Full-time
- Serving
- Hospitality
- Customer service
Quick apply
Front of House Supervisor
Le French Corner Clevedon —Clevedon
- £13.21 an hour
- Full-time
- Hospitality
- Culinary experience
- Customer service
Quick apply
Assistant Manager
Almondsbury Inn & Lounge —Bristol
- £35,000 a year
- Full-time
- Hotel
- Organisational skills
- IT
- Employee assistance programme
Quick apply
SIA Door Supervisor
TMS Protect —Bristol
- From £14.75 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
Front of House Supervisor
Slim Chickens - Cardiff —Cardiff
- £12.91 an hour
- Part-time
- Restaurant
- Restaurant experience
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
2d
SIA Door Supervisor
Unity Holidays —Brean
- Part-time
- Hospitality
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
3d

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guest operations supervisor jobs near newport, wls

Regional Guest Services Supervisor

Mitie -
Bristol

Apply Now

Job details

Permanent | Full-time

Benefits

Annual leave

Qualifications

Microsoft Word
Driving Licence
Microsoft Excel
Management
Customer service
Computer literacy
Microsoft Office
Organisational skills
SIA
Communication skills
Time management

Full job description

This role has been designed to support Guest Services teams in delivering an exceptional service to our customers. You will take pride in building and maintaining strong working relationships with both staff and customers, acting as a key point of contact for guidance, support, and day‑to‑day operational advice.

As a Mobile Guest Services Supervisor, you will coordinate and facilitate appropriate training and provide ongoing support to team members. You will also manage HR‑related matters in line with company policies and procedures, ensuring staff operate in accordance with client requirements and site protocols, including supporting the safe and efficient management of footfall within each location.

In addition, you will develop strong relationships with customers, building owners, and facilities management teams to ensure the safe, efficient, and smooth operation of the buildings our guest services team manage. The role requires regular travel, with visits to each site at least once per month, and the flexibility to provide on‑site cover when required.

Working Hours: 40 hours per week
Working Pattern: Hybrid working
Core Hours: Between 07:00 – 17:30

Principal Accountabilities / Key Activities

Act as the central point of contact on-site for all staff, clients, residents, and guests
Provide day-to-day operational support to BAE Guest Services staff
Deliver and promote a strong customer excellence culture
Manage daily operational issues and on-site impacts, escalating where appropriate

People Management

Manage annual leave, sickness, and absence, including reporting and conducting return-to-work interviews
Produce and manage monthly rotas
Conduct regular one-to-ones, performance reviews, coaching, and training
Lead investigations in line with company policy
Manage onboarding of new starters, including Right to Work checks via the Mitie App
Ensure all staff complete mandatory online training and remain compliant
Book and coordinate internal and external training (e.g. First Aid, SIA, Fire Marshal, Manual Handling)

Systems & Administration

Manage Workplace Plus, including scheduling, holiday management, and daily reconciliations
Compile daily and weekly reports for the client
Track and manage ongoing client requests and issues
Review and analyse booking and utilisation data, including no-show information
Undertake accurate note-taking and record management

Health, Safety & Compliance

Support emergency procedures and coordinate fire evacuations, liaising with emergency services as required
Undertake the roles of Fire Marshal, First Aider, and Security support during evacuations
Raise building maintenance and compliance issues via the Mitie Helpdesk and monitor through to resolution
Ensure SHE standards and KPIs are met and maintained

Client & Stakeholder Engagement

Attend meetings with residents and key stakeholders
Build and maintain strong working relationships with customers, building managers, and internal support teams
This is a developing role, and additional duties may be assigned as required by management.

What We Are Looking For / Qualifications and Experience

Demonstrated ability to work effectively as part of a team to achieve positive outcomes and deliver a high standard of customer service
Proven experience in providing excellent customer service
Strong organisational and time‑management skills, with the ability to manage competing priorities and meet tight deadlines while maintaining accuracy
Good interpersonal and communication skills, with the ability to liaise confidently with customers and colleagues at all levels, both verbally and in writing
Sound knowledge of Workplace Health and Safety (WH&S) practices and policies
Strong computer literacy, with experience using Microsoft Office applications (Word, Excel, etc.)
Experience using communication platforms such as Microsoft Teams or Skype is desirable but not essential
Ability to work independently when required, using initiative and sound judgement
A minimum of two years' experience in a customer service and/or training-related role is desirable
Willingness to travel regularly between sites; flexibility and mobility are key requirements of the role

Key Competencies Required

High level of integrity with a strong sense of urgency
Self‑awareness with the ability to maintain a big‑picture perspective
Adaptable, with strong strategic thinking capabilities
Demonstrates leadership and vision, with the ability to communicate effectively
Strong judgement, tact, and facilitation skills

Experience

Previous experience working within a highly regulated environment
Strong communication, planning, and organisational skills, with good financial awareness
Willingness to learn, develop, and undertake training to support continuous business improvement

Requirements

Must hold a valid UK driving licence
Must have access to their own vehicle
Business‑use insurance is mandatory and will be required upon appointment

Apply Now

Refine Your Search

guest operations supervisor jobs in newport, wls

Regional Guest Services Supervisor

Night Supervisor - Ty Hotel Newport

Food & Beverage Supervisor - Ty Magor

Spa Supervisor

Events Supervisor

Accommodation - Accommodation Supervisor - HK1

Hospitality and Events Supervisor

Golf and Retail Stock Controller

Gaming Supervisor

Team Leader/Supervisor

Night Supervisor

Card Room Supervisor

Assistant FOH Manager

Customer Service Supervisor

Supervisor/Waitress

Front of House Supervisor

Assistant Manager

SIA Door Supervisor

Front of House Supervisor

SIA Door Supervisor

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