Building maintenance Work, Jobs in Oxted, Sry (with Salaries)

Application Support Analyst
Clarksons —London
- Data analysis skills
- Analysis skills
- Continuous improvement
Head of Estates and Facilities
Lingfield College —Lingfield
- From £60,000 a year
- Full-time
- Supervising experience
- Project management
- Team management
- Free parking
- Store discount
Quick apply
2d
Head of Maintenance - Care Home
Barchester Healthcare —Copthorne
- £39,332 a year
- Computer literacy
- Leadership
- Employee discount
- Referral programme
Quick apply
School Caretaker/Maintenance Assistant
Sevenoaks Prep School —Sevenoaks
- From £26,569 a year
- Full-time
- In-person
- School
- Sick pay
Quick apply
10d
Carpenter/Maintenance Assistant- Part Time
West Heath School —Sevenoaks
- £19,945 - £23,467 a year
- Part-time
- Carpentry
- Assembly
- In-person
- Free parking
- Sick pay
Quick apply
8d
Quantity Surveyor
Rand Associates Consultancy Services Ltd —Reigate
- £28,000 - £50,500 a year
- Full-time
- Hybrid work
- Customer service
- Maintenance
- English
- Annual leave
- Flexible schedule
Quick apply
11d
Maintenance Painter
Rydon —Sidcup
- Full-time
- Annual leave
- Employee assistance programme
10d
Bank Handyperson / Maintenance Person
Elite Healthcare Solutions LTD —Reigate
- £13.73 - £22.68 an hour
- Part-time
- Carpentry
- Programmable logic controllers
- Plumbing
- Employee discount
Quick apply
Multi Trader / Kitchen & Bathroom Installer for Void & tenanted properties
MPG Maintenance Group Ltd —East Grinstead Town
- £35,000 - £50,000 a year
- Overtime
- Carpentry
- Customer service
- Plumbing
Quick apply
8d
IT Support Technician
RDO Kitchens & Appliances —Redhill
- £38,000 - £42,000 a year
- Full-time
- Free parking
- Store discount
Quick apply
4d
Client Project Manager / Refurbishment & Maintenance
Optimal Group —London
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Customer service
- Maintenance
- Profit sharing
- Annual leave
Quick apply
Warehouse and Events Operations Assistant
Spook london —London
- £16 - £18 an hour
- Weekend availability
- Microsoft Word
- In-person
Quick apply
Multi Trader
Mission Group Services —Woldingham
- From £150 a day
- Full-time
- Carpentry
- In-person
Quick apply
8d
Farm Hand and Maintenance Worker
Manor farm experiences —Tadworth
- £14 - £18 an hour
- Temporary
- Power tools
- In-person
- Hand tools
- Free parking
Quick apply
4d
Maintenance Assistant
Lingfield Park Racecourse —Lingfield
- Full-time
- Hotel
- Resort
8d
Commercial Service Administrator
BSW Heating Ltd —Kenley
- £12.93 an hour
- Part-time
- Customer service
- Administrative experience
- In-person
- Free parking
- Referral programme
Quick apply
4d
Office Administrator
MultiDyne Robotics and Motion Control ltd —Blindley Heath
- £25,000 - £30,000 a year
- Full-time
- Front desk
- In-person
- Sick pay
Quick apply
Multi Site Technician - Roehampton, Clapham, Kingston
City Facilities Management (UK) —Biggin Hill
- £41,506 a year
- Overtime
- HVAC
- Employee discount
- Life insurance
Self-Employed Multi-Traders / Skilled Trades Team – Social Housing Repairs
Lexa Building services.co.uk —South London
- £200 - £300 a day
- Carpentry
- Plumbing
- Travel
Quick apply
IT Repairs Engineer
Class Technology Solutions Ltd —Crawley
- £27,000 a year
- Full-time
- Maintenance
- English
- Windows
Quick apply

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Application Support Analyst

Clarksons -
London

Apply Now

Job details

Permanent

Qualifications

Technical troubleshooting
Stakeholder collaboration
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Incident documentation
Data analysis skills
Internal department liaison
Analysis skills
Service restoration
Continuous improvement
Staff training
Risk management
Technical support incident logging
Technical writing
ServiceNow
Customer support
Problem management
Customer interaction
Application support
Incident log maintenance
Communication skills

Full job description

Role Summary

We’re looking for a proactive and technically skilled Application Support Analyst to join our IT team based in our London office. In this vital role, you will provide first- and second-line support for the Clarksons’ Digital key applications and systems, ensuring high-quality service delivery to our users.

If you’re a motivated IT professional with a strong User-service ethos and a passion for solving problems, we’d love to hear from you. This is an excellent opportunity to contribute to the development, maintenance, and enhancement of business-critical systems that support our internal stakeholders. This is a varied and rewarding position that offers the chance to play a crucial role in modernising and supporting digital services across the Clarksons’ brokerage.

Key Responsibilities

Product Success and Training

Provide clear, professional, and empathetic support for Users contacting the Support Desk.

Regularly monitor and review User feedback and ticket trends to improve User experience.

Support process improvements to improve user experience.

Conduct user onboarding and training

Create the internal knowledge base by documenting user guides, FAQs, resolutions, best practices, and troubleshooting guides.

Support & Issue Resolution

Provide first and second level support, handling queries raised by users

Provide remote and on-site support for users and systems

Investigate, categorise, and diagnose user issues, ensuring efficient and accurate resolution.

Act as a bridge between first-line support and technical/operational teams, escalating complex issues where necessary.

Manage and track User cases and incidents, ensuring they are resolved efficiently within agreed SLAs.

Maintain detailed records of investigations and resolutions for reporting and analysis.

Participation in problem management & major incident management, as required.
Conduct audits on accounts/AD groups, including cleaning up leavers and users with revoked access.
Support system outages by raising issues, performing high-level analysis, and keeping stakeholders informed.
Offer testing for initiatives such as black building and DR scenarios.
Implement a status page solution for incident updates.

Collaboration & Stakeholder Engagement

Work closely with cross-functional teams to ensure effective resolution of cases and incidents.

Liaise with external managed service providers to support issue resolution and continuous improvement.

Provide clear and concise communication to users regarding issue status and expected resolutions.

Conduct regular training sessions for the support team to keep them updated on new features and best practices.

Process Improvement

Identify opportunities to improve workflows, efficiency and User experience in handling issues and queries.

Standardise communication on release/maintenance across products.

Ensure adherence to industry regulations and internal IT governance policies and processes when managing cases and incidents.

Generate reports and insights on recurring issues, trends, and areas for improvement.

Continuously identify and analyse potential issues and emerging trends mitigating risks proactively.

Maintain the internal knowledge base by documenting FAQs, user guides, resolutions, best practices, and troubleshooting guides.

Creation of common practices and participation in knowledge-sharing forums and communities across Clarksons

Skills & Experience

Exceptional User facing skills with effective listening and communication (written and verbal) skills with the ability to engage effectively with technical and non-technical stakeholders.

Excellent problem-solving and analytical skills, with attention to detail.

Hands-on experience with ITSM tools such as ServiceNow or equivalent platforms.

IT Service Management experience across incident management, problem management and change management.

Service support/analyst background.

Ability to document triage procedures and best practices to enhance support efficiency.
ITIL V 3 or Above

Apply Now

Refine Your Search

building maintenance jobs in oxted, sry

Application Support Analyst

Head of Estates and Facilities

Head of Maintenance - Care Home

School Caretaker/Maintenance Assistant

Carpenter/Maintenance Assistant- Part Time

Quantity Surveyor

Maintenance Painter

Bank Handyperson / Maintenance Person

Multi Trader / Kitchen & Bathroom Installer for Void & tenanted properties

IT Support Technician

Client Project Manager / Refurbishment & Maintenance

Warehouse and Events Operations Assistant

Multi Trader

Farm Hand and Maintenance Worker

Maintenance Assistant

Commercial Service Administrator

Office Administrator

Multi Site Technician - Roehampton, Clapham, Kingston

Self-Employed Multi-Traders / Skilled Trades Team – Social Housing Repairs

IT Repairs Engineer

I want to receive the latest job alerts for building maintenance in oxted, sry

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