Full time Work, Jobs in Purley, Gtl (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
14d
Office Administrator
A.O.C.S Property Maintenance Ltd —London
- £30,000 - £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Accounting
Quick apply
12d
Pharmacy Dispenser
Modha pharma —Bromley
- £12.21 - £16.14 an hour
- Full-time
- Medication administration
- Data entry
- Organisational skills
- Free parking
- Employee discount
Quick apply
9d
Operations Assistant - Jewellery
Astley Clarke —Bayswater
- £25,000 - £27,000 a year
- Full-time
- No experience needed
- Forklift
- Warehouse experience
- Store discount
- Employee discount
Quick apply
Facilities & Travel Coordinator
Air Charter Service —Surbiton
- £35,000 a year
- Weekend availability
- Microsoft Powerpoint
- Hospitality
- Customer service
- Annual leave
- Gym membership
Quick apply
12d
Sales Assistant
EDGEC LTD —London
- £25,000 - £32,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
Quick apply
Junior Sales Assistant
FBP Group LTD —London
- £1,800 - £2,200 a month
- Full-time
- Customer service
- No experience needed
- English
- Free parking
- Referral programme
Quick apply
2d
Jet Washer (with window cleaning)
Scapes Group Ltd. —Finsbury Park
- From £28,080 a year
- Overtime
- Customer service
- Supervising experience
- In-person
- Free parking
- Annual leave
Quick apply
Client & Project Coordinator
Holloways of Ludlow Design & Build Ltd —Richmond
- £30,000 - £40,000 a year
- Full-time
- AutoCAD
- In-person
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
12d
Bookkeeper/Administration
Mansfield & Co —Camden Town
- £29,000 - £34,000 a year
- Temporary
- In-person
- Communication skills
Quick apply
Garden Maintenance Operative
Belmont Garden Services —Sutton
- £12.75 - £14.00 an hour
- Part-time
- Customer service
- Maintenance
- English
- Annual leave
Quick apply
1d
Sales Assistant
A.N.N marketing —Edgware
- £450 - £600 a week
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Referral programme
Quick apply
8d
Property Photographer
Bagshaw & Hardy Ltd —Sevenoaks
- £29,000 - £31,000 a year
- Full-time
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Work from home
Quick apply
7d
Gym Receptionist
Kings Gyms KG Croydon —Croydon
- £11.44 - £12.21 an hour
- Part-time
- Employee discount
Quick apply
12d
Housekeeper
Signature Senior Lifestyle —Banstead
- £13.45 - £14.45 an hour
- 8 hour shift
- Nursing home
- Communication skills
- Annual leave
- Employee assistance programme
Barista/Sales Assistant
Uncommon sw11 ltd —London
- £13.75 - £15.00 an hour
- Temporary
- Serving
- Hospitality
- Customer service
- Employee discount
Quick apply
9d
Yard Sales Assistant
Champion Timber —Edenbridge
- £28,350 - £28,748 a year
- Full-time
- Sales
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
Personal Travel Planner
Specialist Holidays Group —Horsham
- Full-time
- Hybrid work
- Hospitality
- Sales
- Hotel experience
- Health & wellbeing programme
- Work from home
Quick apply
Junior Property Manager
Willow London Living Ltd —London
- £28,000 - £30,000 a year
- Full-time
- Administrative experience
- Data entry
- In-person
Quick apply
7d
Collection/Delivery Driver
Nella Cutlery —Camberwell
- From £42,900 a year
- Full-time
- Customer service
- Driving
- In-person
- Store discount
- Employee assistance programme
Quick apply

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
14 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

full time jobs in purley, gtl

Helpdesk Technician (1st line)

Office Administrator

Pharmacy Dispenser

Operations Assistant - Jewellery

Facilities & Travel Coordinator

Sales Assistant

Junior Sales Assistant

Jet Washer (with window cleaning)

Client & Project Coordinator

Bookkeeper/Administration

Garden Maintenance Operative

Sales Assistant

Property Photographer

Gym Receptionist

Housekeeper

Barista/Sales Assistant

Yard Sales Assistant

Personal Travel Planner

Junior Property Manager

Collection/Delivery Driver

I want to receive the latest job alerts for full time in purley, gtl

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