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Front Office Manager

Bowood Hotel Spa and Golf Resort -
Calne

Quick apply

Job details

Full-time
11 days ago

Benefits

Free parking
Company pension
Company events
Employee assistance programme
On-site parking

Qualifications

Organisational skills
Front desk
Guest services
Leadership
Communication skills
Hotel experience

Full job description

Front Office Manager

Front of House

Apply Now

Bowood Hotel, Spa & Golf Resort | Luxury 4-Star Hotel | Full Time | Calne, Wiltshire

Lead an exceptional guest experience at one of Wiltshire's finest luxury hotels.

Are you an experienced Front Office Manager, Assistant Front Office Manager or Hotel Duty Manager looking for your next leadership opportunity?

If you have a passion for luxury hospitality, enjoy developing high-performing teams, and thrive in delivering unforgettable guest experiences, we would love to hear from you.

At Bowood Hotel, Spa & Golf Resort, you will lead our Front Office operation within one of the South West's most prestigious hotel, spa and golf destinations. Working alongside an experienced leadership team, you will have the opportunity to shape the guest journey, inspire your team and make a genuine impact on our continued success.

You will be joining an award-winning luxury hotel where exceptional service, teamwork and professional development are genuinely valued.

About The Role
Reporting to the Deputy General Manager, you will take ownership of the Front Office operation, leading Reception, Guest Relations, Night Team and Porters to deliver exceptional service from check-in to departure.

You will ensure operational excellence while balancing guest satisfaction, team engagement and commercial performance.

Working closely with Housekeeping, Food & Beverage, Reservations and Accounts, you will play a key role in maintaining the high standards our guests expect.

Working pattern
A full time role, working Monday to Sunday on a rota basis, rotating shifts between 6:45am – 3:15pm and 2:30pm – 11:00pm. Weekend and Bank Holiday working is required.

Due to our rural location and shift patterns, reliable transport is essential.

This role is an excellent commute from Calne, Chippenham, Devizes, Melksham, Corsham, Swindon, Marlborough, Royal Wootton Bassett, Bath, Frome, Trowbridge, Warminster, Lyneham, Pewsey and surrounding areas across Wiltshire and Somerset.

Key Responsibilities

Leading, motivating and developing the Front Office, Night, Guest Relations and Porter teams
Delivering exceptional guest experiences and resolving issues with confidence
Driving high guest satisfaction scores and service standards
Managing departmental budgets, labour costs and operational performance
Maximising room revenue and occupancy through effective inventory management
Recruiting, coaching and developing team members
Producing operational reports and identifying opportunities for continuous improvement
Working collaboratively across all hotel departments to ensure a seamless guest journey

About you
You will be successful in this role if you have:

Minimum two years' experience as a Front Office Manager, Assistant Front Office Manager or Hotel Duty Manager
Previous experience within a 4 or 5-star hotel
Experience leading Reception, Night and Guest Services teams
Knowledge of Opera, Guestline, Rezlynx or similar hotel PMS systems
Experience managing budgets, labour costs and room inventory
A proven track record of improving guest satisfaction and operational performance
Excellent leadership, communication and organisational skills
Flexibility to work early, late and weekend shifts

We offer

33 days holiday including Bank Holidays
Meals whilst on duty
Company pension
Uniform provided
Free on-site parking
Free entry to Bowood House & Gardens during the open season
Discounted Golf Membership (following successful probation)
Discounted spa treatments and 50% off TEMPLESPA products
Employee Assistance Programme through Hospitality Action
Company events
Ongoing training and career development opportunities within a prestigious luxury resort

If you are ready to lead a passionate team and take the next step in your hospitality career, we would love to hear from you. Apply today.

Set within the stunning Bowood Estate near Calne, Bowood Hotel, Spa & Golf Resort is one of Wiltshire's leading luxury destinations. Our guests enjoy elegant accommodation, award-winning spa facilities, championship golf, exceptional dining and genuine, warm hospitality.
Every member of our team plays an important role in creating memorable experiences, and we are proud to offer a supportive environment where talented hospitality professionals can build rewarding careers.

Quick apply

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