Service manager Work, Jobs in Salford (with Salaries)

Complaints Associate (6 month Fixed Term Contract)
Arch Capital Group Ltd. —Manchester
- Full-time
- Analysis skills
- Organisational skills
1h
Team Leader
RRG Group —Salford
- £28,000 - £37,500 a year
- Full-time
- Management
- Team management
- In-person
- Employee discount
Quick apply
Deputy Manager
ELEVATE WORKFORCE —Manchester
- £45,000 - £55,000 a year
- Part-time
- Hybrid work
- Management
- Supervising experience
- Organisational skills
- Free parking
- Relocation assistance
Quick apply
10d
Service Manager
Engage Support —Fallowfield
- £35,500 - £38,000 a year
- 12 hour shift
- Microsoft Powerpoint
- Management
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
4d
Inventory Manager
PYRAMID DISPLAY MATERIALS LTD —Manchester
- £45,000 - £55,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- English
- Health & wellbeing programme
- Life insurance
Quick apply
13d
Property Manager – Salford – HMO and Co-Living
The HMO Guys —Salford
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Administrative experience
- Driving
- Sick pay
Quick apply
Operations Manager
McCann Services Ltd —Salford
- £35,000 a year
- Full-time
- Bilingual
- Spanish
- Customer service
Quick apply
6d
Customer Service Operator
Europa Worldwide Group —Salford Quays
- £28,931 - £32,403 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
- Annual leave
Quick apply
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Management
- Master's degree
- Administrative experience
- Employee assistance programme
- Life insurance
Regional Operations Director - Places Leisure
Places for People —Manchester
- £80,000 - £90,000 a year
- Travel
- Contracts
- Leadership
- Annual leave
- Employee discount
Operations Specialist Support Team (OSST) HOLMES Indexer
Independent Office for Police Conduct —Sale
- £28,665 a year
- Hybrid work
- Administrative experience
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
6d
Contact Centre Executive
Hillview Finance Limited —Salford
- £26,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
- Annual leave
Quick apply
12d
Customer Service Manager
Courmacs Legal Ltd —Blackburn
- £34,000 - £40,000 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Free parking
- Employee discount
Quick apply
3d
Healthcare Project Manager
Manchester Foundation Trust Charity —Manchester
- From £6,000 a month
- Full-time
- Organisational skills
- In-person
- Leadership
- Health & wellbeing programme
- Relocation assistance
Quick apply
12d
Property Manager
Shenton Group —Manchester
- £48,000 - £52,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
Quick apply
13d
Wellness Services Manager
ByHealthy Wellness Ltd —Manchester
- £40,000 - £56,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- In-person
- Health & wellbeing programme
Quick apply
8d
Schedule & Planner Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Excel
- Driving
- Organisational skills
Quick apply
Regional General Manager (North)
GXO Logistics —Middleton
- Up to £95,000 a year
- Full-time
- Management
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
Administrator
Kier Group —Salford
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Flexible schedule
2d
Service Manager
Salford Council —Salford
- £54,495 - £56,288 a year
- Leadership
- Free parking
6d

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Complaints Associate (6 month Fixed Term Contract)

Arch Capital Group Ltd. -
Manchester

Apply Now

Job details

Full-time
1 hour ago

Qualifications

Analysis skills
Organisational skills
Root cause analysis
Certificate in Insurance

Full job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Key Tasks and Responsibilities

Promote a culture of compliance by raising awareness of compliance and regulatory matters and encourage adherence to applicable laws and regulations.
Ensure complaints are investigated promptly, fairly and in line with all company procedures and regulatory expectations whilst promoting a culture to ensure the same across the business.
Analyse complaints, providing insights in product, team, and service performance and performance against market peers Ensuring robust and operational complaints policies and procedures are embedded across the business.
Support the embedding of an effective root cause analysis mechanism.
Support the Complaints Manager in providing an accurate and insightful complaint data suite and reporting, working with the Complaints Manager, and colleagues in Compliance to identify poor customer outcomes and drive necessary change either at product or functional level.
Assist in the coordination of the compilation of complaints handled by TPAs with delegated complaints handling, reviewing such complaints where referrals have been made by TPAs.
Support regulatory complaint reporting, liaising with the Compliance Function.
Support the management of the handling of complaints from the initial complaint through to conclusion.
Support the Complaints Manager in the complaints process, ensuring that policy changes and efficient processes are implemented.
Collaborate with the Compliance Function with a view to implementing relevant amended or additional legislation or regulation in respect of complaints.
Liaise with colleagues in the Compliance Function to provide complaints training throughout the business to ensure that all staff understand how to identify a complaint and are aware of the process that they should follow.

Role Requirements & Skills

Skills / Competencies

Demonstrate a high level of problem solving and the ability to resolve issues.
Demonstrate a risk based methodology in work methods and reporting.
Strong analytical skills.
Ability to manage own workload, prioritising tasks appropriately and ensuring that SLAs are achieved.
Strong interpersonal skills to deal with challenging issues and provide the right outcome for customers and the business and the ability to communicate effectively with a wide range of people face to face and over the telephone.
Strong attention to detail and excellent organisational skills
Strong Root cause analysis and data reporting experience
Strong reporting and MI knowledge

Qualifications

Ideally degree educated

Experience

Knowledge and understanding of FCA and Lloyd’s procedures, specifically around complaints
Working knowledge of Aptean Respond a plus
Complaints handling experience within the insurance industry
CII a plus in lieu of business experience.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

14101 Arch Europe Insurance Services Ltd

Apply Now

Refine Your Search

service manager jobs in salford

Complaints Associate (6 month Fixed Term Contract)

Team Leader

Deputy Manager

Service Manager

Inventory Manager

Property Manager – Salford – HMO and Co-Living

Operations Manager

Customer Service Operator

Assistant General Manager-Experience & Innovation

Regional Operations Director - Places Leisure

Operations Specialist Support Team (OSST) HOLMES Indexer

Contact Centre Executive

Customer Service Manager

Healthcare Project Manager

Property Manager

Wellness Services Manager

Schedule & Planner Team Leader

Regional General Manager (North)

Administrator

Service Manager

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