Complaints manager Work, Jobs in Shrewley, War (with Salaries)

Policy, Performance & Complaints Manager
Warwick District Council —Warwick
- £53,460 - £55,611 a year
- Part-time
- Analysis skills
- Continuous improvement
- Communication skills
5d
Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Budgeting
- Annual leave
- Employee discount
Housing & Resident Engagement Manager
Extra Care —Coventry
- £52,500 a year
- Full-time
- Leadership
- Annual leave
- Life insurance
1d
Customer Relations & Appeals Coordinator
Warwickshire County Council —Warwick
- £39,152 - £41,771 a year
- Full-time
- English
- Communication skills
- School
- Annual leave
- Employee discount
7d
Resident Engagement Officer
Extra Care —Coventry
- £37,500 a year
- Full-time
- Presentation skills
- Annual leave
- Life insurance
1d
Assessment Services Coordinator
Autism Assessment Hub —Solihull
- £25,000 a year
- Part-time
- Hybrid work
- Customer service
- Computer literacy
- Travel
- Annual leave
- Sick pay
Quick apply
1h
Rent Officer
Redditch Borough Council —Redditch
- £32,061 - £35,412 a year
- Call to connect
- Organisational skills
- Communication skills
- Banking
- Annual leave
7d
Student Complaints and Conduct Officer
Aston University —Birmingham
- £31,236 - £36,636 a year
- Full-time
- Hybrid work
- Research
- Analysis skills
- University
- Annual leave
8d
Night Manager
Ardencote —Warwick
- £30,000 a year
- Weekend availability
- Hotel
- Organisational skills
- Front desk
- Free parking
- Employee assistance programme
Quick apply
16h
Clinic Manager
Spa Float Therapy —Leamington Spa
- £29,000 a year
- Weekend availability
- Hospitality
- Management
- Sales
- Annual leave
- Employee discount
Quick apply
7d
Compliance Officer
Esteemed Life Care —Coventry
- £25,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Up to 50% travel
- Continuous improvement
- Annual leave
Quick apply
2d
Internal Communications Senior Manager
National Crime Agency —Birmingham
- £4,379 - £70,179 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
14d
Duty Operations Manager
Edu-Lettings UK Ltd —Birmingham
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Delivery Manager
HM Courts and Tribunals Service —Birmingham
- £35,335 - £37,847 a year
- Part-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
14h
Operations Manager
Mitie —Coventry
- Computer literacy
- Team management
- Organisational skills
7d
Delivery Manager
HM Courts & Tribunal Service —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
18h
Customer Service Team Leader
Burbage Custom Windows —Hinckley
- From £29,500 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
14d
Product Manager
Department for Work and Pensions —Birmingham
- £57,946 - £68,205 a year
- Overtime
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
9d
Sales Manager
Listers —Stratford-upon-Avon
- £68,000 a year
- Full-time
- Leadership
- Free parking
- Health & wellbeing programme
Property/Tenancy Manager
Harrison Hardie —Moreton-In-Marsh
- £35,000 - £45,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
5d

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Policy, Performance & Complaints Manager

Warwick District Council -
Warwick

Apply Now

Job details

Part-time | Full-time | Apprenticeship | Fixed term contract
£53,460 - £55,611 a year
5 days ago

Qualifications

Stakeholder liaison
Complaint handling
Analysis skills
Quality assurance
Continuous improvement
Decision making
Communication skills

Full job description

Job description

Governance

Policy, Performance & Complaints Manager (Permanent Post)

37 hours per week

Grade B - £53,460 to £55,611 per annum

Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work.

We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance. We offer the rewards and benefits that make it a great place to work.

People like you

We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone.

About Warwick District Council

At Warwick District Council, we pride ourselves on being a great place to work.

We achieve our goals by recruiting and retaining motivated, empowered and flexible employees who are committed to delivering excellent services for our communities. We are passionate about learning and development, support career progression, and encourage a healthy work-life balance.

About the Team and the Role

Governance Services sits at the heart of the Council, providing essential support to our residents, Councillors and officers. The service covers a broad range of responsibilities, including public committee meetings, electoral registration and elections, complaints management, policy development and corporate performance monitoring.

We are looking for an experienced and dedicated individual to join us as our Policy, Performance and Complaints Manager. This is a varied and rewarding role that offers the opportunity to make a real impact across the organisation by helping to drive service improvement, organisation learning and excellent customer service.

What We're Looking For

We are seeking someone who has a keen eye for detail and a strong commitment to delivering high-quality outcomes. Equally important is the ability to demonstrate empathy and understanding when working with customers who have raised concerns or complaints.

You will be confident working with a wide range of stakeholders, balancing competing priorities, and providing advice and support to managers and services across the Council.

Main Responsibilities

As Policy, Performance and Complaints Manager, you will:

Lead and manage the delivery of the Council's corporate complaints process.
Act as the Council's lead adviser on complaints management, ensuring consistency, quality and compliance across the organisation.
Promote organisational learning from complaints and customer feedback to support continuous improvement.
Manage and develop the Council's Corporate Performance Management Framework.
Lead and coordinate corporate policy development and assurance activities.
Provide guidance and quality assurance to managers and services on complaints handling and performance management.
Contribute to the achievement of the Council's strategic objectives through effective policy and performance oversight.

Essential Requirements

This is a broad and varied role requiring a diverse range of skills, knowledge and experience.

We are looking for someone who can demonstrate:

A strong commitment to excellent customer service.
Excellent communication and interpersonal skills.
The ability to build positive relationships with a wide range of people.
Confidence and professionalism when dealing with sensitive and complex issues.
Strong analytical and critical thinking skills.
Sound judgement and effective decision-making, particularly within a public sector environment.
The ability to manage competing priorities and deliver high-quality work to deadlines.

Working Location

The intention is for the postholder to work predominately from home however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. However, hybrid and office working is also available.

About the Team

The Policy, Performance and Complaints Manager is responsible for leading a small but vital team. This includes direct line management of: Three Policy, Performance and Complaints Officers and The Corporate Support Team Leader.

The Corporate Support Team Leader is responsible for managing four additional team members. Together, the team provides a range of important corporate services, from mail fulfilment and administrative support to policy assurance, performance reporting and complaints management, helping to ensure the Council delivers high-quality services for residents.

Why Join Us?

This is an excellent opportunity to take on a highly visible role that influences service delivery across the Council. You will work closely with senior managers, Councillors and colleagues across all service areas, helping to improve outcomes for residents while supporting continuous organisational improvement.

If you are passionate about customer service, performance improvement and making a positive difference, we would love to hear from you.

If you have any questions or wish to have an informal discussion, please contact Graham Leach (Head of Governance and Monitoring Officer) by email on [email protected] or by telephone on 01926 958823.

Closing date: 1st September 2026

Interview dates: 9th & 10th September 2026

If you are unable to apply using the 'Apply' button, please contact HR Support [email protected] including your contact details and any relevantscreenshots.

You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.

As part of being a Disability Confident employer we guarantee to interview anyone witha disability whose application meets the essential criteria for the post. By ‘essential criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification. To be considered under the Guaranteed Interview Scheme (GIS), applicants must disclose that they have a disability and would like to be considered for the scheme.

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application or recruitment process or upon appointment, please contact [email protected] and we will make every effort to meet your specific requirements.

Apply Now

Refine Your Search

complaints manager jobs in shrewley, war

Policy, Performance & Complaints Manager

Airport Station Manager

Housing & Resident Engagement Manager

Customer Relations & Appeals Coordinator

Resident Engagement Officer

Assessment Services Coordinator

Rent Officer

Student Complaints and Conduct Officer

Night Manager

Clinic Manager

Compliance Officer

Internal Communications Senior Manager

Duty Operations Manager

Delivery Manager

Operations Manager

Delivery Manager

Customer Service Team Leader

Product Manager

Sales Manager

Property/Tenancy Manager

I want to receive the latest job alerts for complaints manager in shrewley, war

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