Head of customer service Work, Jobs in Silsoe, Bdf (with Salaries)

Head of IT
Oaklands College —St Albans
- £53,475 - £58,432 a year
- Analysis skills
- No degree
- IT
- Gym membership
11d
Head of Housing Performance & Insight
Stevenage Borough Council —Stevenage
- £56,232 - £59,377 a year
- Full-time
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Branch Liaison Administrator
Fortus UK —Letchworth
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
9d
Head of Marketing
ACO Technologies plc —Shefford
- Hybrid work
- Travel
- Leadership
- Marketing
- Annual leave
11d
Head of Insights
Dominos —Milton Keynes
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Flexible schedule
Café Manager - Chicksands
CESSAC —Shefford
- £14.80 an hour
- Part-time
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
Travel Manager
BSI —Milton Keynes
- £51,600 - £64,500 a year
- Full-time
- English
- Communication skills
- Negotiation
- Annual leave
- Bereavement leave
3d
IT Infrastructure & Security Manager
Welcome Break —Newport Pagnell
- Up to £75,000 a year
- Computer networking
- Contracts
- IT
- Free parking
- Employee discount
11d
Customer Service Team Leader
Arriva UK Bus Limited —Luton
- £27,400 a year
- Overtime
- Customer service
- Communication skills
Quick apply
12d
Head of Orchestration
easyJet —Luton Airport
- Full-time
- Hybrid work
- IT
- Employee discount
Manager, Technical Services
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Management
- Customer service
- Maintenance
Head of Bids
M Group —Stevenage
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
8d
ICT Security Analyst
Milton-Keynes-Council —Milton Keynes
- £37,280 - £41,771 a year
- Annual leave
- Work from home
9d
Account Manager
Biogen (UK) Ltd —Milton Ernest
- Up to £48,000 a year
- Full-time
- Remote
- Sales
- Business development
- Travel
Quick apply
Head of Internal Communications
Ocado Logistics —Hatfield
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
HEAD OF SUPPLY CHAIN
RML Group —Wellingborough
- ERP systems
- Leadership
- Communication skills
Digital Service Designer
Milton-Keynes-Council —Milton Keynes
- £42,839 - £47,181 a year
- Hybrid work
- No degree
- Annual leave
- Work from home
9d
Client Operations Manager
Personal Group —Milton Keynes
- £36,000 a year
- Hybrid work
- Sales
- Communication skills
Quick apply
Head of Professional Services
Kinetic Software —Milton Keynes
- Hybrid work
- Sales
- Presentation skills
- Continuous improvement
- Employee assistance programme
- Employee discount
4d
People Solutions Data Administrator
easyJet —Luton Airport
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
- Annual leave
8d

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Head of IT

Oaklands College -
St Albans

Apply Now

Job details

£53,475 - £58,432 a year
11 days ago

Benefits

Cycle to work scheme
On-site gym
Company pension
Gym membership

Qualifications

ITIL Certification
Procurement
Analysis skills
ITIL
IT support
IT
Problem management
Leadership

Full job description

Lead Innovation. Enhance Experience. Transform IT Services.

Oaklands College is seeking an experienced and strategic Head of IT to lead and transform our IT support function, ensuring a high-quality, user-focused experience for staff and students.

This is a senior leadership role with responsibility for delivering modern, efficient, and responsive IT services that underpin teaching, learning, and business operations across the College.

As Head of IT – , you will lead the delivery of end-user IT support, embed ITIL-aligned service management practices, and drive continuous service improvement.

You will play a critical role in shaping the user experience, developing high-performing teams, and ensuring technology services align with the College’s strategic ambitions.

Day to Day Impact

IT Support Leadership

Lead the delivery of high-quality 1st, 2nd and 3rd line support services
Act as the escalation point for complex incidents and service issues
Champion a customer-first culture, focused on service excellence
Monitor performance through SLAs, metrics, and user satisfaction measures

Service Management & ITIL

Design, implement, and embed ITIL-aligned processes including incident, request, and problem management
Establish governance frameworks, reporting, and service reviews
Drive continuous improvement using data-led insights and KPIs

Team Leadership & Development

Build, structure, and develop a high-performing IT support team
Define roles, career pathways, and performance standards
Promote collaboration across IT and wider College functions
Embed self-service and efficiency-driven approaches

End User Technology & Device Strategy

Own the end-user computing (EUC) strategy and lifecycle management
Lead procurement, standardisation, and supplier management
Ensure devices meet security, performance, and organisational needs
Oversee deployment, refresh, and disposal programmes

Service Improvement & User Experience

Establish a culture of continuous service improvement (CSI)
Analyse service data and user feedback to enhance performance
Improve first-time fix rates, response times, and satisfaction
Drive adoption of digital tools such as self-service portals

Operations, Assets & Stakeholder Engagement

Oversee asset and configuration management processes
Manage third-party suppliers and service providers
Partner with internal stakeholders to improve service delivery
Provide oversight of reprographics services to ensure efficiency and value

Is This You?

Qualifications

ITIL Foundation (minimum) — higher certification desirable
Degree or equivalent experience in IT, management, or a related field

Experience & Skills

Significant experience leading IT support or service desk functions
Proven experience implementing ITIL frameworks and service management processes
Strong experience developing and leading high-performing teams
Experience managing end-user device strategy and procurement
Excellent stakeholder management across technical and non-technical groups
Strong analytical and data-driven decision-making skills

Attributes

Strategic leader with a strong focus on service excellence
Commercially and operationally astute
Customer-focused with a passion for user experience
Influential communicator with strong leadership presence
Results-driven with the ability to deliver organisational change
Collaborative and forward-thinking in approach

Working for Oaklands

At Oaklands, we are committed to creating an environment where you feel valued, empowered, and inspired to make an impact.

Generous holiday allowance – 30 days plus bank holidays
Local Government Pension Scheme
Free onsite gym and wellbeing support
Private healthcare options
Cycle to Work scheme
Ongoing CPD and leadership development opportunities
Supportive, forward-thinking senior leadership environment

Oaklands College is committed to safeguarding and promoting the welfare of young people and vulnerable adults. All staff are expected to share this commitment.

We are proud to be a Disability Confident Employer and welcome applications from all backgrounds.

Start date for this role will be from 1st November 2026

Apply Now

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Lead Innovation. Enhance Experience. Transform IT Services.

Day to Day Impact

IT Support Leadership

Service Management & ITIL

Team Leadership & Development

End User Technology & Device Strategy

Service Improvement & User Experience

Operations, Assets & Stakeholder Engagement

Is This You?

Qualifications

Experience & Skills

Attributes

Working for Oaklands