Service leader Work, Jobs in Thatcham, Brk (with Salaries)

Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
Sales Manager
Cobal Sign Systems Limited —Newbury
- From £45,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Annual leave
Quick apply
Facilities Assistant (Hospital Porter) - 401
GSF SANDYLIGHT LTD —Thatcham
- £13.45 an hour
- Full-time
- Customer service
- In-person
Quick apply
3d
Deputy Store Manager
Lidl —Newbury
- £38,000 - £46,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
Team Leader
Harmony Health Services —Newbury
- £28.22 - £30.50 an hour
- Temporary
- Microsoft Outlook
- Microsoft Office
- In-person
Quick apply
4d
Care Support Worker & Team Leaders required
Thinkempathy limited —Newbury
- Up to £14.50 an hour
- Weekend availability
- English
- In-person
- Care plans
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Advisor
West Berkshire Council —Newbury
- £25,583 - £32,061 a year
- Part-time
- Customer service
- English
- Communication skills
- Annual leave
- Employee assistance programme
1h
Grounds Maintenance Team Leader
Kennet Landscape Solutions Ltd —Hermitage
- Up to £32,000 a year
- Full-time
- Customer service
- In-person
- Leadership
Quick apply
6d
Customer Service Team Leader
Macfarlane Group —Reading
- £35,000 - £40,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Annual leave
Head of Field Service
Miele —Abingdon
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Continuous improvement
- Employee discount
10d
Executive Assistant
Node4 —Newbury
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Team Leader
Muffin Break —Newbury
- £12.71 - £13.71 an hour
- Part-time
- Serving
- In-person
- Café
- Flexible schedule
Quick apply
Team Leader
West Berkshire Council —Newbury
- £41,771 - £48,226 a year
- Part-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
14d
HR & Payroll Coordinator
GXO Logistics —Thatcham
- Up to £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Human resources
- Annual leave
- Employee assistance programme
3d
Head of Security Operations
AWE —Reading
- £95,000 - £110,000 a year
- Full-time
- Hybrid work
- No degree
- Free parking
- Annual leave
13d
Tesco Colleague - Newbury Superstore
Tesco UK —Newbury
- £13.28 - £14.55 an hour
- Full-time
6d
People Services Administrator
Gist Limited —Basingstoke
- Up to £35,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
4d
Customer Care Supervisor
John George —Reading
- Full-time
- Management
- Supervising experience
- Travel
- Free parking
- Employee discount
Quick apply
14d
7.5 Tonne Collection and Delivery Driver
DPD Group UK —Basingstoke
- £16.05 an hour
- Full-time
- Heavy lifting
- Driving
- Employee discount
Quick apply

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Complaints Team Leader

Novuna -
Newbury

Apply Now

Job details

Full-time
Up to £38,000 a year

Qualifications

Microsoft Office
Automotive service
Financial services
Business coaching
Leadership
Communication skills

Full job description

Hybrid

Newbury

Customer Service & Operations

Full Time

Closing on: Jul 31 2026

up to £38,000 depending on experience

Are you a passionate people leader who loves helping teams succeed? Do you enjoy solving problems, making decisions, and finding creative solutions when challenges arise? Are you organised and customer-focused?

If your answer is 'yes' then keep reading.

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

As a Complaints Team Leader, you'll play a key role in delivering outstanding customer outcomes. Reporting to the Complaints Manager, you'll lead a team of up to six specialists within our 13-person Complaints team, helping to ensure customers receive fair, timely, and effective resolutions.

This is a fantastic opportunity for an experienced people leader who enjoys coaching, developing talent, and creating a high-performing team culture.

You'll be responsible for:

Leading, motivating, and developing your team to achieve excellent performance and customer outcomes
Managing workloads and priorities to ensure regulatory requirements and service standards are consistently met
Supporting colleagues with complex or escalated complaints
Reviewing and quality-checking casework to maintain high standards and deliver an exceptional customer experience

What you'll bring.

We're looking for someone who puts customers first, makes confident decisions, and brings energy and enthusiasm to leading people.

Exposure in complaints management is beneficial, but it's not essential. What's most important is your ability to lead, coach, and inspire a team while maintaining a strong focus on delivering the right outcomes.

You'll be a great fit if you have:

Strong people leadership skills
Excellent communication skills, both written and verbal
Strong problem-solving and decision-making abilities
The ability to prioritise effectively in a busy environment
Good working knowledge of MS Office suite
Knowledge of vehicles, automotive, financial services, or FCA-regulated environments would be advantageous

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

An excellent bonus scheme
Hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being Yourself.

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

What makes working here different?

At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.

Ready to apply?

Step 1:

Apply for the role via careers.novuna.co.uk

Step 2:

If you match the role criteria we'll contact you for a telephone interview.

Step 3:

We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Apply Now

Refine Your Search

service leader jobs in thatcham, brk

Complaints Team Leader

Senior Customer Experience Manager

Sales Manager

Facilities Assistant (Hospital Porter) - 401

Deputy Store Manager

Team Leader

Care Support Worker & Team Leaders required

Customer Service Advisor

Grounds Maintenance Team Leader

Customer Service Team Leader

Head of Field Service

Executive Assistant

Team Leader

Team Leader

HR & Payroll Coordinator

Head of Security Operations

Tesco Colleague - Newbury Superstore

People Services Administrator

Customer Care Supervisor

7.5 Tonne Collection and Delivery Driver

I want to receive the latest job alerts for service leader in thatcham, brk

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