Customer experience advisor Work, Jobs in West Malling, Ken (with Salaries)

Customer Service Advisor
South East Water —Snodland
- £25,948.87 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
Evening Customer Service Advisor
South East Water —Snodland
- £11,923 a year
- Part-time
- Hybrid work
- Customer service
- Annual leave
10d
Sales/Customer Service Advisor
Hopes Grove Nurseries —Tenterden
- £13.10 - £14.00 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
- Employee discount
Quick apply
14d
Travel Money Advisor
Currency Exchange Corporation Ltd —East Grinstead
- £13.23 an hour
- Overtime
- Customer service
- Basic maths
- Financial services
Quick apply
Customer Service Advisor
Air Conditioning & Ventilation Supplies - Kent —Tonbridge
- £28,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Customer service
- Free parking
- Profit sharing
Quick apply
1d
Maintenance Advisor
ECMS Services —Sevenoaks
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Advisor
MKL Motors —Grays
- £28,000 - £33,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
Quick apply
1d
Customer Service Advisor
National Westminster Bank PLC —Southend-on-Sea
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
2d
Freelance Specialist Employability Advisor – Mental Health / Neurodiversity (Kent)
OLightOn —Medway
- £175 - £225 a day
- Temporary
- Microsoft Office
- Mentoring
- In-person
Quick apply
Sales Advisor - Full Time
EE —Sevenoaks
- Up to £23,908.50 a year
- Full-time
- Bilingual
- Merchandising
- In-person
- Store discount
- Employee discount
Quick apply
8d
Customer Service Advisor
Ketra Logistics Ltd —Barking
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
7h
Customer Experience Advisor
Curd and Cure Ltd —Staplehurst
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
- Free parking
Quick apply
Customer Experience Advisor
Rendall & Rittner —London
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Patient Services Advisor (Receptionist - GP Practice) - Long Term Absence Cover
Thornhills Medical Practice —Aylesford
- £12.71 an hour
- Part-time
- Microsoft Outlook
- Customer service
- GP surgery experience
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Advisor
Spy Alarms Ltd —Orpington
- £26,000 - £32,000 a year
- Full-time
- Customer service
- English
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3h
SHEQ Advisor
Willow Pumps Ltd —Aylesford
- Up to £45,000 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
- Employee discount
Quick apply
9d
Customer Experience Advisor | S1 | Retail Banking | Tunbridge Wells |
A01 Santander UK plc —Royal Tunbridge Wells
- From £25,950 a year
- Part-time
- Customer service
- Banking
Customer Relations Advisor
Toomey Motor Group —Southend-on-Sea
- £25,000 - £29,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Annual leave
- Employee discount
3d
Customer Services Advisor
PowaKaddy International —Sittingbourne
- £25,000 - £27,000 a year
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Free parking
- Annual leave
Quick apply
2d
Customer Service Advisor
FM Conway —Sevenoaks
- Full-time
- Customer service
- Employee discount
Quick apply

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Customer Service Advisor

South East Water -
Snodland

Apply Now

Job details

Full-time
£25,948.87 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Paid volunteer time

Qualifications

Customer service
GCSE

Full job description

Summary:

Are you seeking a team that shares your passion for providing excellent customer service?

Are you a determined individual? Do you enjoy setting goals for yourself?

If so, this is a chance you won't want to pass up...

This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers.

No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible.

The salary is £25,948.87. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan.

Previous call centre experience is preferred but not required. Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback. We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well.

In our vibrant, friendly call centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about.

This position offers numerous prospects for progression. For example, most of our management began their careers as Customer Service Advisors. You'll have the opportunity to move throughout the department to learn new skills and try out for other roles. As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team.

Main responsibilities:

Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score.
Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance.
Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity.
Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
Attend and contribute to team meetings with team, peers and colleagues.
To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods.

You'll need:
Skills / Qualifications / Experience

Achieved GCSE Maths and English at Grade 4/C (or equivalent)
Commitment to providing excellent customer service
Dedication to finding the best solutions to problems
Excellent computer abilities
Outstanding writing and vocal communication abilities

It will be a bonus if you have:
Skills / Qualifications / Experience

Previous customer service / call centre experience would be advantageous

Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.

We want to be the water company people want to be supplied by and want to work for.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

Excellent Stakeholder pension scheme, up to 10% employer contribution.
5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
Flexible annual leave policy to buy or sell holiday leave.
Paid volunteering days.
Cycle to work scheme.
Health cash plan.
Life assurance.
Wellbeing related benefits.

What can you expect from your recruitment?

To apply for this position, please submit your CV on our career’s website.
It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

If this sounds like the opportunity you’ve been looking for, apply now!

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package:

£25,948.87 starting salary + bonus

Apply Now

Refine Your Search

customer experience advisor jobs in west malling, ken

Customer Service Advisor

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Customer Service Advisor

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Customer Service Advisor

Customer Service Advisor

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