Client director Work, Jobs in Willenhall, Wmd (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Writing skills
Quick apply
Housing Manager
Pinnacle Group —Birmingham
- £45,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Internal Sales Support Executive
Clarion Information Systems Limited —Lichfield
- £26,750 - £30,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Customer service
- Free parking
- Employee discount
Quick apply
6d
Head of Service – Children and Young People in Care
City of Wolverhampton Council —Wolverhampton
- £73,604 - £78,051 a year
- Full-time
- Hybrid work
7d
Office Manager
Reference Technology Ltd —Tamworth
- £32,000 - £35,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Human resources
- Annual leave
Quick apply
Senior Manager - Affordable Housing Grant
Homes England —Birmingham
- £59,631 - £69,548 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
14d
Senior Copywriter - 12 month Fixed Term Contract
Inspired Thinking Group (ITG) —Birmingham
- Remote
- Employee assistance programme
- Employee discount
Quick apply
Part 1 / Part 2 Architectural Assistant
Extension Hub —Sutton Coldfield
- £24,800 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
2d
Digital Transformation Manager | 6-Month Fixed-Term Contract
CH&CO —Birmingham
- £65,000 - £75,000 a year
- Hybrid work
- Presentation skills
- Travel
- POS
- Employee assistance programme
- Employee discount
Case Worker 20 Hours per Week
BIRMINGHAM DISABILITY RESOURCE CENTRE —Birmingham
- £27,336.53 a year
- Microsoft Word
- Management
- Experience working with individuals with disabilities
Senior CBT Therapist and Operational Lead
Midlands Partnership University NHS Foundation Trust —Stafford
- £57,528 - £64,750 a year
- Full-time
- Research
- Teaching
Business Development Manager
LB BROTHERS TRANSPORT LTD —Wolverhampton
- Up to £56,000 a year
- Full-time
- Salesforce
- Business development
- Analysis skills
Quick apply
8d
Office & Business Support Manager
JS Morris Electrical Ltd —Solihull
- From £30,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Supervising experience
- Free parking
- Store discount
Quick apply
7d
Head of Operations
Mears Group —Birmingham
- Up to £90,000 a year
- Driving
- Mentoring
- Contracts
- Annual leave
- Employee assistance programme
3d
Partnership Manager (Schools)
Converge Technology Solutions —Stafford
- £40,000 - £42,500 a year
- Full-time
- Data analysis skills
- Business development
1d
Trainee Property Manager
Lex Allan Block Management —Stourbridge
- £26,000 - £27,000 a year
- Full-time
- Customer service
- Driving
- In-person
Quick apply
14d
Director of Building Services EMEA
IPS-Integrated Project Services —Birmingham
- Full-time
- Business development
- Bachelor's degree
- Team management
Contract Support Team Leader
Arcus FM —Redditch
- Up to £40,441 a year
- Full-time
- Microsoft Powerpoint
- Supervising experience
- Team management
- Annual leave
Quick apply
9d
Graduate Executive Assistant & Commercial Coordinator
Sigma Occupational Health Ltd —Birmingham
- £26,000 - £29,000 a year
- Full-time
- Business development
- University
- Bachelor's degree
- Free parking
Quick apply
Regional Sales Manager
Newcross Healthcare Solutions Limited (1) —Cannock
- £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
Quick apply

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client director jobs near willenhall, wmd

Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Meeting coordination
Client engagement
Stakeholder liaison
Writing skills
Complaint handling
Project management
Customer relationship management
Organisational skills
Relationship management
Customer interaction
Account management
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

client director jobs in willenhall, wmd

Customer Relationship Manager

Housing Manager

Internal Sales Support Executive

Head of Service – Children and Young People in Care

Office Manager

Senior Manager - Affordable Housing Grant

Senior Copywriter - 12 month Fixed Term Contract

Part 1 / Part 2 Architectural Assistant

Digital Transformation Manager | 6-Month Fixed-Term Contract

Case Worker 20 Hours per Week

Senior CBT Therapist and Operational Lead

Business Development Manager

Office & Business Support Manager

Head of Operations

Partnership Manager (Schools)

Trainee Property Manager

Director of Building Services EMEA

Contract Support Team Leader

Graduate Executive Assistant & Commercial Coordinator

Regional Sales Manager

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