Customer support & client services occupations Work, Jobs in Wythenshawe, Chs (with Salaries)

Customer Care Representative
Greenergy —Manchester
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
1d
Customer Service Advisor
PayStream Accounting Services —Altrincham
- £30,000 a year
- Full-time
- Hybrid work
- IT
- In-person
- Work from home
Quick apply
Customer Contact Administrator
Richmond Scientific Ltd —Chorley
- From £13 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
16h
Customer Service - Digital Marketing
Add People —Altrincham
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Time management
- Free parking
Quick apply
Customer Service Advisor
McCann Services Ltd —Salford
- £35,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
Quick apply
2d
Customer Care Coordinator
Public Library of Science —Manchester
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Telesales Team Manager - Customer Loyalty
Together —Cheadle
- Full-time
- Sales
- Analysis skills
- Supervising experience
Quick apply
Call Centre Agent
Interact CC —Wigan
- £10.45 - £12.75 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Change of Tenancy Advisor
Clear Business —Sale
- £25,870 - £29,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Negotiation
- Free parking
- Annual leave
Quick apply
Customer Service Advisor
Panel Hub UK —Hyde
- From £12.71 an hour
- Weekend availability
- Customer service
- English
- Data entry
- Free parking
Quick apply
Customer Experience Advisor
RRG Group —Salford
- £21,320 - £30,000 a year
- Full-time
- In-person
- Free parking
- Employee discount
Quick apply
10h
Customer Service Assistant
APEX OAK SERVICES LTD —Manchester
- £14 - £17 an hour
- Full-time
- Hospitality
- Customer service
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
6d
Customer Support Advisor
Capsil Ltd —Salford
- From £24,850 a year
- Weekend availability
- English
- Driving
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Telephone Support Agent
AJ Bell —Manchester
- From £27,100 a year
- Full-time
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Gym membership
Quick apply
Complaints Handler
Go Car Credit —Warrington
- From £29,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Analysis skills
- Organisational skills
- Free parking
- Annual leave
Quick apply
1d
Screening Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Customer Service Administrator - Maternity Cover
Synergy LMS —St Helens
- £26,613 a month
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Referral programme
Quick apply
Call Centre Agent
Fords of Winsford Ltd —Winsford
- £26,437 a year
- Weekend availability
- Microsoft Word
- Customer service
- Microsoft Office
- Health & wellbeing programme
Quick apply
9d
Inbound Billing Advisor
Concentrix —Stockport
- £26,520 a year
- Full-time
- Communication skills
- Employee discount
Customer Success Associate
Running Paper —Manchester
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- English
- Annual leave
- Work from home
Quick apply
9d

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Customer Care Representative

Greenergy -
Manchester

Quick apply

Job details

Permanent
1 day ago

Benefits

Cycle to work scheme
Season ticket loan
Annual leave
Company pension
Private medical insurance
Employee discount

Qualifications

Organisational skills
Communication skills

Full job description

Description

Greenergy delivers safe, efficient and reliable fuel solutions to customers across road, aviation and marine sectors. As an international transportation fuel supplier, we combine traditional and renewable energy solutions to support our customers through the energy transition.

Commitment to innovation and a drive to do things differently have seen Greenergy grow from a bedroom start-up to supply transport fuels in the UK, Ireland and Canada, as well as being a leading European manufacturer of waste-based renewables.

We’re looking for a confident and organised Customer Care Representative to join our Manchester-based team (part of the wider Commercial team). This is a busy, fast-paced role where you’ll be the first point of contact for customers, handling calls, emails and live operational queries, placing fuel orders and building delivery KPI data.

The environment can be complex and reactive, so we’re looking for someone who can stay calm under pressure, handle challenging conversations, multi-task effectively and build strong relationships with customers and colleagues across the business. You’ll need to be curious, flexible and comfortable asking questions to develop your understanding and help deliver the best possible customer experience.

Key Responsibilities

Manage and prioritise activity across four key workstreams: telephone calls, the Fuel Orders inbox, the Customer Care inbox and reactive operational tasks
Ensure real time delivery issues are communicated effectively between the Flexigrid operation and the customer
Process customer fuel orders received by telephone or email
Assist customers with same or next day deliveries to prevent stock outages
Handle all customer queries in a timely and effective manner
Report, investigate and close out high level events, ensuring all relevant information is captured and recorded appropriately
Compiling KPI data for internal and external reporting
Assist with the system set up of new customers when new business has been secured by the account management teams
Identify and act on any opportunity to enhance the customer experience and our service offering
To always work harmoniously and respectfully with colleagues in Customer Care and other departments
Role model the Greenergy values
Carry out any other reasonable task(s) as requested.

Skills, Knowledge and Expertise

Previous experience in a customer-facing role
Experience and confidence in call handling, including challenging conversations
Intermediate knowledge of Microsoft packages
Experience and / or understanding of the fuel industry (desirable)
Attention to detail is critical in this role
Strong written and verbal communication skills are needed, coupled with the ability to develop relationships on all levels
Has a strong team ethic but also has an ability to work independently when needed
Is flexible and has the ability to work under pressure
Displays high organisational skills and the ability to multi-skill and manage workloads effectively
Shows curiosity and is not afraid to ask questions to develop understanding
Is comfortable to ask questions and challenge the norm.

Benefits

Competitive compensation: Enjoy a competitive salary, enhanced by a discretionary bonus scheme that rewards both business and individual performance.
Private medical insurance: Prioritise your health with comprehensive private medical insurance, including access to online GP services from AXA for you and your family.
Enhanced company pension: Secure your future with enhanced company pension contributions that support your long-term financial goals.
Cycle to work scheme: Embrace a sustainable lifestyle with our cycle to work scheme.
Season ticket loan: Spread the cost of your commute and take advantage of annual discounts with an interest free season ticket loan.
Volunteering and charity: We encourage you to give back to the community through volunteering days and charitable initiatives.
Enhanced holiday allowance: Enjoy 25 days of annual leave, in addition to bank holidays.
Global travel insurance: Travel with peace of mind, courtesy of worldwide multi-trip travel insurance coverage for you and your family.
Employee discount platform: Access exclusive discounts through our employee discount platform.
Enhanced parental leave: Generous maternity and paternity pay to support you and your family when you need it most.

Greenergy are proud to be an equal opportunities employer and we are committed to equality of opportunity for all staff. We believe that diversity and inclusion among our colleagues is critical to our success as a global company. Employment at Greenergy is based solely on a person's merit and qualifications directly related to professional competence. We do not discriminate against any employee or applicant because of age, disability, sex, gender reassignment, sexual orientation, pregnancy, maternity, race, religion or belief, marriage and civil partnerships.

About Greenergy

Greenergy supply over 15 billion litres of fuel annually across the UK, Ireland and Canada – managing fuel supply chains from refinery gates to customer sites and managing over 500 deliveries per day. To deliver fuel to our customers, we have a 24/7 in-house haulage operation, Greenergy Flexigrid, made up of over 650 drivers and a fleet of over 250 tankers. Greenergy also owns and operates biodiesel manufacturing plants in England and the Netherlands that process waste oils sourced globally into biodiesel, which is used to displace diesel in road transport.

For over 30 years, Greenergy has been investing in lower carbon renewable fuels that can be used in vehicles on the road today. As a leading European manufacturer of waste-based biodiesel, renewables are central to Greenergy’s strategy to support customers through the energy transition.

Find out more about us at www.greenergy.com

Quick apply

Refine Your Search

customer support & client services occupations jobs in wythenshawe, chs

Customer Care Representative

Customer Service Advisor

Customer Contact Administrator

Customer Service - Digital Marketing

Customer Service Advisor

Customer Care Coordinator

Telesales Team Manager - Customer Loyalty

Call Centre Agent

Change of Tenancy Advisor

Customer Service Advisor

Customer Experience Advisor

Customer Service Assistant

Customer Support Advisor

Telephone Support Agent

Complaints Handler

Screening Service Manager

Customer Service Administrator - Maternity Cover

Call Centre Agent

Inbound Billing Advisor

Customer Success Associate

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