Customer experience manager Work, Jobs in York (with Salaries)

Regional Manager – North-East & Yorkshire (Harrogate-based)
Flexspace —Harrogate
- £50,000 - £55,000 a year
- Full-time
- CRM software
- Hospitality
- Sales
- Employee assistance programme
- Employee discount
Quick apply
9d
Area Care Manager
Helping Hands —Leeds
- £55,000 - £80,500 a year
- Team management
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Sales Advisor
FlooringSuperstore.com —York
- Up to £40,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
11d
Student Services Administrator
University of York —University of York
- £28,778 - £32,080 a year
- Part-time
- Hybrid work
- Microsoft Office
- Organisational skills
Events & Hospitality Sales Executive
Legends Global (Europe) —York
- Weekend availability
- Hospitality
- Hotel
- Organisational skills
- Annual leave
- Employee assistance programme
10d
Business Development Manager
Commercial —Leeds
- Up to £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Business development
- Work from home
- Employee assistance programme
Quick apply
Tyre & Service Advisor / Assistant Manager
York Tyre Sales —York
- £32,760 - £36,400 a year
- Full-time
- Customer service
- English
- Front desk
- Employee discount
Quick apply
4d
E-commerce and warehouse manager
The Leisure Warehouse —Wetherby
- From £27,000 a year
- Overtime
- Organisational skills
- Warehouse experience
- Computer skills
Quick apply
Senior Merchandiser / Commercial Manager
SportsPro —Thirsk
- £40,000 - £90,000 a year
- Full-time
- Merchandising
- Analysis skills
- In-person
Quick apply
11d
Property Manager
Mortar Investments Pte Ltd —York
- £25,420 - £30,000 a year
- Part-time
- Microsoft Outlook
- Management
- Organisational skills
- Free parking
Quick apply
5d
Assistant Manager - Live In
The Black Swan Inn —York
- Up to £33,700 a year
- Full-time
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
12d
UK Small Works Coordinator
HAGS —Leeds
- Continuous improvement
- Communication skills
Store Manager
The Fragrance Shop —York
- £27,100 - £27,600 a year
- Full-time
- Merchandising
- Administrative experience
- Supervising experience
- Store discount
- Employee discount
Quick apply
12d
Business Development Manager (BDM)
York Coffee Emporium Ltd —Nether Poppleton
- From £34,400 a year
- Full-time
- Hybrid work
- CRM software
- Research
- Business development
Quick apply
5d
Training Centre Co-ordinator
Network Rail —York
- £29,064 a year
- Hybrid work
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee discount
10d
Food and Drink Manager (maternity cover)
Bettys & Taylors Group —Harrogate
- £58,000 - £66,000 a year
- Temporary
- Hybrid work
- Bakery
- Team management
- Leadership
- Annual leave
- Employee assistance programme
Business Development Manager
Biffa Waste Services —York
- £27,000 - £35,000 a year
- Full-time
- Hybrid work
- Business development
- Negotiation
Quick apply
11d
Talent Acquisition Specialist - 12 Month FTC
Bestway Group —York
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Customer Operations Support Manager
Leeds Building Society —Leeds
- Hybrid work
- Continuous improvement
- Analytics
Housing Services Co-ordinator
Thirteen —York
- £36,604 a year
- Call to connect
- Annual leave
5d

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Regional Manager – North-East & Yorkshire (Harrogate-based)

Flexspace -
Harrogate

Quick apply

Job details

Permanent | Full-time
£50,000 - £55,000 a year
9 days ago

Benefits

Employee assistance programme
Employee discount
Flexible schedule

Qualifications

CRM software
Hospitality
Driving Licence
Customer relationship building
Sales
Customer service
Facilities management
Coaching
Accounts Receivable Credit Control
Client services
Forecasting
Computer skills
Customer interaction
Team motivation leadership
Communication skills
Marketing
Property management
Time management

Full job description

Description

Flexspace operates and manages a diverse portfolio of commercial property across around 50 sites nationwide, providing office space, workshops and flexible business units to a wide range of customers. We are committed to delivering exceptional service while creating an environment where both our customers and employees can thrive.

We are now looking for a Regional Manager – North-East & Yorkshire (Harrogate-based) to take ownership of the performance, presentation and customer experience across our sites in the North-East and Yorkshire region. You will play a key and hands-on role in driving occupancy, revenue growth and customer satisfaction, while ensuring our sites are safe, compliant and well maintained.

This is a permanent, full-time role based in Harrogate, with regular travel across the region.

Key Responsibilities

Take overall responsibility for the performance of the North-East & Yorkshire region, delivering against occupancy, revenue and profitability targets.
Lead, support and develop Centre Managers and on-site teams to ensure a consistently high standard of customer service and site presentation.
Ensure all vacant units are in a ready-to-show/ready-to-occupy condition at all times, working closely with Facilities and contractors.
Work with the Marketing team to ensure vacancies are effectively advertised and enquiries are handled promptly, including undertaking viewings within agreed timeframes.
Monitor and manage arrears in partnership with the Credit Control team, proactively addressing debt risks and supporting the collection process.
Maintain strong relationships with existing customers, driving retention and identifying opportunities to grow occupancy and revenue.
Ensure Health & Safety policies and procedures are implemented and adhered to across all sites in the region, identifying and addressing any risks.
Oversee site-level repairs, maintenance, landscaping and estate management requirements, escalating issues where necessary.
Maintain accurate records, forecasts and reports, ensuring CRM and other systems are kept up to date.
Monitor local market activity and competitor offerings, feeding insights back into pricing, product and marketing decisions.
Champion Flexspace values and culture across the region, fostering collaboration and continuous improvement.

Skills, Knowledge & Expertise

Proven experience in a multi-site management, regional management or area management role, ideally within property, facilities, hospitality or a related customer-focused environment.
Strong commercial acumen with a track record of delivering against occupancy, revenue and profitability targets.
Experience leading and developing dispersed teams, with the ability to coach, motivate and hold people to account.
Excellent relationship-building and communication skills, with the ability to influence at all levels.
Highly organised, with strong time management skills and the ability to juggle multiple priorities across different sites.
Comfortable working with data and systems to inform decisions and track performance.
A full UK driving licence and access to your own vehicle.
Determination, resilience and a hands-on approach, with a willingness to roll up your sleeves and get involved at site level.
A customer-first mindset, always looking for ways to improve the experience for our occupiers.

Benefits

We offer an annual bonus subject to individual performance.

Flexspace also offers 25 days’ leave plus bank holidays, as well as flexible start and finish times to fit in with you and the business.

We take our employees’ health seriously and, after 6 months’ service, offer an employee assistance programme plus a 24-hour GP line and support towards dental and optician costs.

We also offer discounts at various retailers, restaurants and destinations to help your salary go further.

About Flexspace

Flexspace provide workshops, offices, storage and flexible business units at over 50 sites across the UK.

Quick apply

Refine Your Search

customer experience manager jobs in york

Regional Manager – North-East & Yorkshire (Harrogate-based)

Area Care Manager

Sales Advisor

Student Services Administrator

Events & Hospitality Sales Executive

Business Development Manager

Tyre & Service Advisor / Assistant Manager

E-commerce and warehouse manager

Senior Merchandiser / Commercial Manager

Property Manager

Assistant Manager - Live In

UK Small Works Coordinator

Store Manager

Business Development Manager (BDM)

Training Centre Co-ordinator

Food and Drink Manager (maternity cover)

Business Development Manager

Talent Acquisition Specialist - 12 Month FTC

Customer Operations Support Manager

Housing Services Co-ordinator

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