Emergency Department Receptionist
NHS Scotland —Wishaw
- £29,103 - £31,409 a year
- Weekend availability
- Computer literacy
- Data entry
- Front desk
- Annual leave
- Sick pay
5d
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Lanark Smile Studios Ltd —Lanarkshire
- From £13.50 an hour
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- CAD
- Patient care
- Cleaning
Quick apply
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Craigshill Health Centre —Livingston
- From £14.44 an hour
- Part-time
- Administrative experience
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- Free parking
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7h
G1 Clerical Assistant
South Lanarkshire Council —South Lanarkshire
- £14.12 - £14.83 an hour
- Part-time
- Microsoft Outlook
- Word processing
- Data entry
- Annual leave
- Employee assistance programme
Receptionist/Customer Service
SPECTRUM PROPERTIES (SCOTLAND) LTD —Glasgow
- £25,000 - £29,000 a year
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- Microsoft Word
- Hospitality
- Microsoft Outlook
- Gym membership
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Receptionist
Stobo Castle Health Spa —Stobo
- Weekend availability
- Computer literacy
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Medical Receptionist
Whitburn Group Medical Practice —Bathgate
- Full-time
- Administrative experience
- Front desk
- IT
- Free parking
- Store discount
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6d
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Venneir —Motherwell
- From £25,660 a year
- Full-time
- CAD
- Computer literacy
- Bachelor's degree
- Employee discount
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12d
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Ian C McCarthy Ltd —Glasgow
- From £24,785 a year
- Full-time
- Writing skills
- Administrative experience
- Organisational skills
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8d
Clerical Officer/Receptionist - Specialist Children’s Services
NHS Scotland —Glasgow
- £26,696 - £28,988 a year
- Full-time
- Microsoft Office
- Organisational skills
- Front desk
- Annual leave
- Employee assistance programme
12d
Administrator
Bishopbriggs Out of School Care —Glasgow
- £14,000 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Annual leave
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4d
Orthodontic Receptionist
Parkhead Orthodontics and C&T Dental —Glasgow
- £13 - £17 an hour
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
1d
Part-Time Receptionist / Administrator
Johnston Podiatry —Glasgow
- £13 an hour
- Part-time
- Computer literacy
- Administrative experience
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- Free parking
- Annual leave
Quick apply
8d
Medical Receptionist
Southbank Surgery —Glasgow
- £13.45 an hour
- Part-time
- Computer literacy
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
3h
Dental Nurse/Receptionist
Easterhouse Dental Surgery —Glasgow
- £10.85 - £12.75 an hour
- Full-time
- Patient care
- Cleaning
- In-person
Quick apply
5d
Receptionist/Administrator
Drummond Miller —Bishopbriggs
- £13.45 an hour
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Health & wellbeing programme
- Flexitime
Quick apply
12d
Hotel Receptionist
Mondo Hotel —Coatbridge
- £12.71 an hour
- Part-time
- Hotel
- Front desk
- In-person
- Employee discount
Quick apply
4h
Ward Clerk - Health Records
NHS Scotland —Glasgow
- £26,696 - £28,988 a year
- Full-time
- Computer literacy
- Data entry
- Organisational skills
- Annual leave
- Employee assistance programme
5d
Receptionist
Ibis Styles Glasgow Central —Glasgow
- £26,523 a year
- Full-time
- Hotel
- Front desk
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Dental Practice Receptionist
Crowns Dental Care —Bellshill
- £20,000 - £23,000 a year
- Inventory control
- Computer literacy
- Administrative experience
- Free parking
Quick apply

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Emergency Department Receptionist

NHS Scotland -
Wishaw

Apply Now

Job details

Fixed term contract
£29,103 - £31,409 a year
5 days ago

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Inbound customer enquiry call handling
Computer literacy
Updating electronic health records
Patient appointment coordination
Internal department liaison
Scanning
Patient service
Data entry
Electronic patient record systems
Front desk
Typing
Patient record updating
Patient appointment data entry
Managing patient records
Communication skills

Full job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

The post holder is required to provide a comprehensive reception service within the Acute Emergency Department ensuring patients are admitted to the department, efficiently and accurately recording demographics, details of injury/illness, providing a high level of customer care. The post holder will also liaise closely with the Emergency Department clinical and nursing team, supporting them and ensuring nursing staff are informed if a patient is in obvious distress. The post holder will also liaise closely with the Scottish Ambulance Service; and other relevant departments to ensure an efficient and effective service provision.

As a first point of contact, the post holder will provide a friendly, respectful and efficient service to patients, relatives and visitors either face to face or by telephone. The post holder will receive patient enquiry calls for the hospital, answering and re-directing as necessary.

The post holder will undertake the scanning process for Emergency Department paper records, to ensure good data quality of the scanned electronic patient record.

Please clearly indicate on your application form which post(s) you are applying for from the 3 posts below.

Post 1 : Monday 8am-4pm plus Saturday & Sunday 1pm - 7pm = 19.5hrs

Post 2: Saturday 5pm - 11pm & Sunday 5pm - 10.30pm = 11.5 hrs

Post 3: Monday & Friday 8pm - 11pm & Tues to Thurs 8pm - 10.30pm = 13.5 hrs

Please note these are a fixed term posts until 31/03/2027. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.

In this key role, you will:

Ensure positive patient identification of all patients presenting at the Emergency Department and registering this information accurately onto the patient clinical/management system. This requires effective & empathetic communication skills in order to obtain information of a highly sensitive nature from patients who are in crisis. This information is obtained either from the patient presenting at the desk, or from patients whom have been admitted directly to the Emergency Department resuscitation area via ambulance.
Book follow up clinic appointments for patients at the appropriate outpatient clinic using patient/clinical management systems including and send out appointment letters. Ensure that the patients are allocated to the correct specialty and clinic, and also check to ensure that the appointment has been requested for the appropriate clinic in compliance with standing operating procedures.
Create the waiting list entry prior to the appointment booking, across multiple sites including Hairmyres, Monklands and Wishaw. Take receipt of referrals from other hospitals as applicable.
Outwith normal office hours, take sole responsibility for over booking of clinics to ensure patient requirements are met, and prioritise patient need within the clinical appointment booking system.

What You'll Bring:

Educated to SVQ III or equivalent or SVQ Level II or equivalent experience, plus ECDL or equivalent. The post holder will have a knowledge of Health Records.
Excellent customer care skills and good interpersonal skills, including an ability to communicate effectively and empathetically with patients and staff at all levels.
Computer literate and good keyboard skills.
Experience in multi-tasking as the post holder is responsible for activities such as answering queries, progress chasing, task related problem solving, all acquired through experience and vocational learning.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

Annual Leave - 35 days including public holidays
Generous NHS pension scheme
Annual incremental salary progression
Paid sick leave increasing with length of service
NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact John Mcneill, Health Records Team Leader on [email protected]

If you have any questions about the recruitment process or require support with your application, contact Marion Bisset, Recruitment Administrator on [email protected]

This advert may close early if we receive a high number of applications, so we encourage you to apply early.

Interested?

Full details about the role are provided in the attached Job Description and Person Specification.

Please review our Application Guidance which explain key information including closing dates, amendments, righttowork requirements, sponsorship eligibility and important points to be aware of before submitting your application

You can also learn more about working with NHS Lanarkshire by viewing our Information Pack

Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.

This advert may close early if we receive a high number of applications, so we encourage you to apply early.

Apply Now

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Emergency Department Receptionist

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Administrator

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This advert may close early if we receive a high number of applications, so we encourage you to apply early.

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