Customer service representative Work, Jobs in Daventry, Nth (with Salaries)

Customer Support Advisor
Hafele UK Ltd —Rugby
- £27,101.75 a year
- Full-time
- Customer service
- Microsoft Office
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
3d
Customer Service Advisor
Gtechniq Ltd —Northampton
- Up to £30,000 a year
- Full-time
- Writing skills
- English
- Data entry
- Employee assistance programme
- Life insurance
Quick apply
18h
Customer Service Advisor
Smarta Energy —Coventry
- £29,000 a year
- Full-time
- CRM software
- Continuous improvement
- In-person
Quick apply
12d
Customer Service Specialist
Abound —Milton Keynes
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Financial services
- Work from home
- Gym membership
Customer Service Advisor
DSV United Kingdom Ltd —Banbury
- From £26,600 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- English
- Work from home
- Life insurance
Quick apply
Customer Services Advisor
GXO Logistics —Northampton
- £28,393 a year
- Analysis skills
- Data entry
- Organisational skills
- Annual leave
- Employee assistance programme
11d
Customer Services Agent
Midpoint Communications —Milton Keynes
- Part-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Employee discount
Quick apply
17h
Customer Service Assistant/Supervisor
Royal Casino Slots —Northampton
- £12.71 - £14.21 an hour
- Part-time
- Bilingual
- Microsoft Word
- Hospitality
- Paid training
Quick apply
Customer Service Advisor TRM
Olleco —Northampton
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Sales Support / Customer Service Advisor (E-commerce & Technical Products)
Ultra Secure —New Duston
- Up to £26,500 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
Quick apply
2d
Customer Service Advisor
Evolve ARC —Leicester
- £28,000 - £32,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
Quick apply
15h
Customer Service Representative
Ballicom Limited —Coventry
- £26,000 a year
- Full-time
- Customer service
- English
- In-person
Quick apply
7d
Customer Services Assistant
OurCoop —Rugby
- £12.75 an hour
- Weekend availability
- Customer service
- Bakery
- Paid training
- Annual leave
6d
Client Services Coordinator (UK Wholesale)
Ingram Content Group —Bradwell
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
Quick apply
10d
Pharmacy Customer Services Assistant
PM Care Online Ltd —Coventry
- £14 an hour
- Full-time
- Bilingual
- Spanish
- English
Quick apply
Client Services Representative
Moneycorp —Coventry
- Full-time
- Hybrid work
- Customer service
- Word processing
- English
Customer Digital Service Advisor
AAH Pharmaceuticals —Warwick
- £26,225.45 a year
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Employee assistance programme
- Sick pay
Client Services Specialist
Video Inn Production Limited —Northampton
- £25,500 - £30,000 a year
- Full-time
- Customer service
- Continuous improvement
- In-person
- Employee assistance programme
Quick apply
9d
Customer Service Representative
Trescal —Banbury
- Full-time
- Customer service
- IT
- Communication skills
Quick apply
Customer Care Co-ordinator
Bloor Homes —Hinckley
- Full-time
- CRM software
- Customer service
- Organisational skills
- Employee discount

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Customer Support Advisor

Hafele UK Ltd -
Rugby

Quick apply

Job details

Permanent | Full-time
£27,101.75 a year
3 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Paid volunteer time
Referral programme
On-site parking

Qualifications

Live chat
ISO 14001
Customer service call handling
Inbound customer enquiry call handling
Customer service
Internal department liaison
Microsoft Office Suite
ISO 9001
Microsoft Office
Numeracy
Continuous improvement
Data entry
NVQ
Customer interaction
Communication skills
Supply chain customer service

Full job description

Customer Support Advisor

Permanent, Site based, Full Time, 38.75 hours, Monday to Friday 8:45am to 5:30pm

Location: Rugby Head Office – CV21 1RD

Your new Company:

Häfele is an internationally trusted name supplying furniture fittings, ironmongery and hardware to the trade. We are recognised for our extensive range and quality of product as well as our expertise in the industry and excellent customer service.

Your new role:

We are looking for a passionate and customer-focused Customer Support Advisor to join our team. In this role, you will deliver a first-class customer experience by effectively managing customer enquiries, processing orders accurately, and providing tailored solutions that exceed expectations. You will play a key role in ensuring a seamless customer journey while maintaining high standards of service, efficiency, and accuracy.

Key Responsibilities:

· Deliver exceptional customer service across multiple channels, including telephone and live chat.

· Provide customers with comprehensive solutions to their order and account enquiries.

· Process and enter all customer orders accurately and within agreed deadlines.

· Manage order fulfilment activities, including:

o Delivery Blocked Orders (Proformas, Price Confirmations, Pending Orders).

o HACR order management.

o Daily back-order reviews.

· Handle inbound customer calls, responding promptly and professionally.

· Take ownership of customer queries from initial contact through to resolution.

· Ensure customer issues are resolved efficiently, with the majority completed within 48 hours.

· Maintain accurate customer records and ensure excellence in data entry.

· Work collaboratively with internal departments including Sales, Finance, Logistics, and Operations to support customer requirements.

· Monitor and maintain compliance standards, ensuring zero non-conformances and timely resolution of outstanding issues.

· Contribute to continuous improvement initiatives that enhance the customer experience and reduce complaint-related costs.

· Maintain professional development through ongoing learning and training activities.

What you’ll need to succeed:

· Minimum Level 2 qualification in Literacy and Numeracy.

· Minimum Level 2 proficiency in Microsoft Office applications.

· Level 2 or Level 3 Customer Service NVQ (or currently working towards).

· Successful completion of TTP 14.

· Intermediate SAP system knowledge.

· Foundation product training.

· Understanding of Integrated Management Systems, including ISO 9001, ISO 14001 and OHSAS 18001.

· Knowledge of customer and vendor trading terms.

· Awareness of haulage and logistics operations.

· Understanding of finance processes and the relationship between Sales and Finance functions.

· Excellent verbal and written communication skills.

· Strong attention to detail with a high level of accuracy in data entry.

· Proven ability to manage multiple priorities and meet deadlines.

· A proactive, solutions-focused approach with a commitment to delivering outstanding customer service.

· Strong problem-solving skills and the ability to build positive relationships with customers and colleagues.

What you’ll get in return:

· Competitive Salary: Enjoy a starting salary of £27,101.75 / £13.45 per hour, with the added potential to earn an annual bonus of up to 10% of your yearly pay.

Benefits including:

o Holiday of 23 days’ basic + 8 bank holidays in a complete year, increasing to 28 days basic with our length of service programme

o Health Cash plan scheme; Claim back up to £765 annually for medical and wellbeing costs for yourself, and up to £470 for dependent children. This covers a wide range of treatments including dental, optical, therapy, and wellbeing costs, with the added option to increase your level of cover and add another adult.

Additional benefits include:

o Employee Assistance Programme (EAP) offering confidential support and guidance for you and your family

o 24/7 GP phone service for easy access to medical advice

o Quicker access to medical scans and surgical procedures

o Counselling services

o Discounts on gym memberships to help you stay active

o Hospital treatment insurance

o Huge range of shopping, restaurant and activity discounts

o Enhanced Pension Scheme to secure your financial future & regular financial awareness initiatives

o Life Cover – providing financial security for your loved ones.

o Take advantage of discounts on company stock.

o Cycle to Work Scheme: Make your commute greener and healthier. Save up to 47% on the cost of a new bike and accessories, and spread the payments in a tax-efficient way.

o Volunteering Days: 2 full days per 12 month period paid to volunteer at a registered charity and give back to the community

This is a full-time, permanent position. Core hours of work are 8:45am to 5:30pm, Monday to Friday.

Shortlisting and interviews for this role will take place while the advert is live; the vacancy will be closed as soon as the successful candidate is appointed. Applicants are therefore encouraged to submit applications as soon as possible. We are committed to equal opportunities

At Häfele UK, we’re proud to be a Living Wage accredited employer, demonstrating our commitment to fair pay and the wellbeing of our people. This means every member of our team earns a wage that meets the real cost of living – not just the government minimum – because we believe hard work deserves fair reward.

Pay: £27,101.75 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Experience:

Customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service representative jobs in daventry, nth

Customer Support Advisor

Customer Service Advisor

Customer Service Advisor

Customer Service Specialist

Customer Service Advisor

Customer Services Advisor

Customer Services Agent

Customer Service Assistant/Supervisor

Customer Service Advisor TRM

Sales Support / Customer Service Advisor (E-commerce & Technical Products)

Customer Service Advisor

Customer Service Representative

Customer Services Assistant

Client Services Coordinator (UK Wholesale)

Pharmacy Customer Services Assistant

Client Services Representative

Customer Digital Service Advisor

Client Services Specialist

Customer Service Representative

Customer Care Co-ordinator

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