Customer service representative Work, Jobs in Coventry (with Salaries)

Customer Service Advisor
Smarta Energy —Coventry
- £29,000 a year
- Full-time
- CRM software
- Continuous improvement
- In-person
Quick apply
14d
Customer Service Representative
Ballicom Limited —Coventry
- £26,000 a year
- Full-time
- Customer service
- English
- In-person
Quick apply
9d
Customer Support Advisor
Hafele UK Ltd —Rugby
- £27,101.75 a year
- Full-time
- Customer service
- Microsoft Office
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
5d
Pharmacy Customer Services Assistant
PM Care Online Ltd —Coventry
- £14 an hour
- Full-time
- Bilingual
- Spanish
- English
Quick apply
Fleet Customer Care Agent | Stellantis
Calex UK —Coventry
- Up to £28,000 a year
- Full-time
- CRM software
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
12d
Client Services Representative
Moneycorp —Coventry
- Full-time
- Hybrid work
- Customer service
- Word processing
- English
Customer Service Team Leader
Burbage Custom Windows —Hinckley
- From £29,500 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
7d
Customer Service Coordinator
Wilson Alarm Systems Limited —Leicester
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Databases
- Free parking
- Work from home
Quick apply
Customer Service Advisor
Trophystore.co.uk Ltd —Tamworth
- Up to £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Representative (Full-time)
Wheelmania —Birmingham
- £28,000 a year
- Full-time
- In-person
- Employee discount
Quick apply
Customer Service
Foodery —Birmingham
- £25,420.00 - £39,748.76 a year
- Part-time
- Hybrid work
- CRM software
- English
- Communication skills
Quick apply
14d
Customer Service/Sales Assistant
Growth —Birmingham
- £510 - £650 a week
- Full-time
- Customer service
- English
- Organisational skills
- Referral programme
Quick apply
1d
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Production and Customer Service Assistant
Caterpillar Crafts Limited —Kenilworth
- £24,500 - £26,500 a year
- Full-time
- English
- Assembly
- Organisational skills
- Free parking
- Annual leave
Quick apply
2d
Sales Admin / Customer Service
Epwin Group PLC —Tamworth
- Full-time
- Microsoft Outlook
- Administrative experience
- Data entry
Quick apply
11d
Funeral Assistant (Driver/Bearer/on call team member)
Mortons Funeral Directors —Birmingham
- From £30,254.64 a year
- Overtime
- Heavy lifting
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
13d
Customer Service/Sales Assistant
Eminence Org —Birmingham
- £510 - £650 a week
- Full-time
- Customer service
- Driving
- In-person
- Referral programme
Quick apply
2d
Customer Service Advisor (B2B Sales)
Get Laid Beds —Leicester
- From £23,500 a year
- Full-time
- Free parking
- Employee discount
Quick apply
7d
Customer Service Advisor
Cromwell —Wigston Magna
- Customer service
- Microsoft Office
- Power tools
- Annual leave
- Employee assistance programme
Sales and Customer Service Assistant
Eternal Smiles Dental Centre —Solihull
- From £23,000 a year
- Full-time
- English
- Microsoft Office
- Data entry
- Free parking
- Gym membership
Quick apply
10h

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customer service representative jobs near coventry

Customer Service Advisor

Smarta Energy -
Coventry

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Job details

Permanent | Full-time
£29,000 a year
14 days ago

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Internal department liaison
Complaint handling
Continuous improvement
Customer interaction
Communication skills

Full job description

Smarta Water

Job Title: Customer Services Advisor

Job Type: Full time, office based.

Working Hours: Monday to Friday, 9:00am – 5:00pm

Location: Coventry Office, Siskin Drive, Middlemarch Business Park, Coventry, Warwickshire, CV3 4FJ

Reporting to: Operations Director

Role Purpose

The Customer Services Advisor is responsible for delivering an excellent customer experience by acting as the first point of contact for customer enquiries, resolving customer issues and providing support throughout the customer journey.

The role focuses on delivering positive customer outcomes, resolving complex enquiries, and contributing to continuous improvement within the customer service function.

Key Responsibilities

Customer Service

· Act as the first point of contact for customer enquiries via telephone, email and other communication channels.

· Deliver professional, responsive and customer-focused support at all times.

· Take ownership of customer enquiries from initial contact through to resolution.

· Investigate and resolve customer issues promptly, ensuring customers are kept informed throughout the process.

· Support customers with account, billing and payments enquiries.

· Manage customer complaints in line with company procedures, ensuring positive customer outcomes wherever possible.

Customer Experience

· Identify opportunities to improve the customer journey and overall customer satisfaction.

· Provide feedback on recurring customer issues and recommend improvements to processes and services.

Collaboration

· Work closely with the Operations Director and other internal teams to resolve customer issues effectively.

· Liaise with internal departments to ensure customer enquiries are resolved efficiently.

Systems and Information

· Maintain accurate customer information within company systems.

· Use CRM systems effectively to manage customer interactions.

· Ensure customer information is handled accurately and in accordance with company policies.

Person specification

Skills and Experience

· Previous experience in a customer service or customer support role, within the utilities industry is preferred.

· Experience handling customer enquiries and resolving issues.

· Experience using CRM systems is desirable.

· Excellent communication and interpersonal skills.

· Ability to manage multiple customer enquiries while maintaining a high standard of service.

· Good numeracy skills, with the ability to accurately calculate and explain customer invoices and billing adjustments.

Personal Attributes

· Passionate about delivering excellent customer service.

· Positive and approachable, and able to work effectively as part of a team to resolve customer queries.

· Able to work independently and take ownership of tasks and projects.

· Strong problem-solving skills with the ability to investigate and resolve customer issues.

· Excellent attention to details, ensuring accuracy when handling billing queries, customer records, and account information.

Pay: £29,000.00 per year

Work Location: In person

Quick apply

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Customer Service Advisor