Lead engineer Work, Jobs in Dronfield, Dby (with Salaries)

Service Delivery Manager
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
AI Product Manager
UniHomes —Sheffield
- £65,000 - £80,000 a year
- Full-time
- AI
- Employee discount
- Referral programme
Quick apply
Lead Reliability, Validation & Compliance Engineer
Dryft World Limited / Dextron Technologies —Sheffield
- £40,000 - £55,000 a year
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
- Annual leave
Quick apply
Team Leader
Cura Terrae Water —Sheffield
- From £28,500 a year
- Full-time
- Team management
- Travel
- Leadership
- Free parking
- Referral programme
Quick apply
2d
Capital Projects Manager
Daneman Infrastructure Solutions Ltd —Sheffield
- £70,000 - £92,000 a year
- Full-time
- Contracts
- Construction experience
- In-person
- Sick pay
Quick apply
3d
Senior Maintenance Engineer / Team Leader
elix sourcing solutions —Rotherham
- £52,500 - £57,500 a year
- Overtime
- Maintenance
- Continuous improvement
- Leadership
Lead Civil Engineer
Amey Ltd —Nottingham
- Full-time
- Civil engineering
- Annual leave
- Flexible schedule
Quick apply
3d
Lead Industrialisation Engineer
ITM Power PLC —Sheffield
- Full-time
- Engineering
- Analysis skills
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
Lead Electronic Security Engineer
Reflex Systems Limited —Rotherham
- £38,000 a year
- Overtime
- Hybrid work
- Mentoring
- In-person
- Training & development
Quick apply
5d
IT Engineer
Rotherham Metropolitan Borough Council —Sheffield
- £33,121 - £35,571 a year
- Full-time
- Communication skills
12d
Water Meter Boundary Box Civils Supervisor
VOCON ENERGY Ltd —Sheffield
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Mentoring
- Free parking
- Referral programme
Quick apply
3d
Principal Geochemist Consultant
AECOM —Chesterfield
- Full-time
- Hybrid work
9d
Manufacturing Engineer / Project Lead
Mastermover —Ashbourne
- Full-time
- Continuous improvement
- Manufacturing
5d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Chesterfield
- Full-time
- English
- Master's degree
- Bachelor's degree
Quality Engineer
Hydro Extrusions —Tibshelf
- Full-time
- Analysis skills
- Continuous improvement
- Quality control
- Free parking
- Health & wellbeing programme
Quick apply
Professional Services Engineer (4th Line)
Millgate —Sheffield
- £55,000 - £60,000 a year
- Full-time
- Azure
- Continuous improvement
- Mentoring
Quick apply
Lead Field Service Engineer
Bekaert NV —Doncaster
- Continuous improvement
- Leadership
Operations Manager
Sonoco Limited RPC Chesterfield and Bradford —Chesterfield
- Bachelor's degree
- Continuous improvement
- Quality control
Quick apply
IT Engineer
Nexus Multi Academy Trust —Sheffield
- £33,121 - £35,571 a year
- Full-time
- Experience working with children
- In-person
- Communication skills
Quick apply
Principal Mechanical Engineer, Water
AECOM —Chesterfield
- Full-time
- Hybrid work

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Service Delivery Manager

Link Integrated Security Solutions Limited
Mansfield

Quick apply

Job details

Permanent | Full-time
£45,000 - £55,000 a year

Benefits

Casual dress
Company car
Cycle to work scheme
Company pension
Sick pay
On-site parking

Qualifications

Reactive maintenance implementation
Customer service
CCTV
Data analysis skills
Microsoft Office
Fire detection and alarm systems
Project management
Continuous improvement
Continuous improvement cycles oversight
Partnership building
Customer relationship management
Relationship management
Leadership
Team motivation leadership
Operations leadership experience

Full job description

Head of Service Delivery

Salary: £45,000 - £55,000 + Bonus + Company Vehicle/Car Allowance

Location: Mansfield

Reporting to: Managing Director

This isn’t just another Service Manager role.

We’re looking for someone who wants to build something.

Someone who enjoys improving businesses, developing great people and creating a service operation that customers genuinely recommend.

You’ll inherit a solid team, an established customer base and the opportunity to influence how the business grows over the next few years.

If you’re motivated by improving performance, building culture and delivering exceptional customer experiences, not simply keeping the wheels turning, we’d love to hear from you.

About the Role

As Head of Service Delivery, you’ll lead our entire service function across maintenance, reactive call-outs and small works.

You’ll be responsible for ensuring our engineers have everything they need to deliver an outstanding customer experience whilst continually improving operational efficiency, profitability and team performance.

This is a highly visible leadership position reporting directly to the Managing Director, giving you the opportunity to shape strategy, influence investment decisions and play a significant role in the future growth of the business.

Must have

a minimum of 10 years' hands-on experience across multiple disciplines including fire detection, intruder alarms, CCTV, access control and associated life safety systems.

What You’ll Be Responsible For

Leading a High-Performing Service Operation

You’ll take ownership of the day-to-day delivery of our service department, ensuring customers receive consistently outstanding levels of service whilst maintaining operational excellence.

You’ll continually improve:

SLA performance
First-time fix rates
Engineer utilisation
Response times
Customer satisfaction
Service profitability

Building an Exceptional Team

Our engineers are the heart of our business.

You’ll recruit, develop, coach and inspire a team that enjoys coming to work, takes pride in what they do and delivers consistently high standards.

You’ll create a culture built around:

Accountability
Continuous improvement
Collaboration
Professional development
Recognition

Delivering Outstanding Customer Relationships

You’ll build trusted relationships with key customers, become the senior point of escalation when needed and work proactively to improve retention and customer satisfaction.

You’ll regularly review performance with customers, identify opportunities for improvement and work alongside our commercial teams to strengthen long-term partnerships.

Driving Commercial Performance

You’ll understand that exceptional service and commercial success go hand in hand.

You’ll monitor service performance, control operational costs, improve efficiency and identify opportunities to grow recurring revenue whilst maintaining exceptional customer service.

Providing Technical Leadership

You’ll support our teams with your technical expertise across:

Fire Detection & Alarm Systems
CCTV
Access Control
Intruder Alarms
Emergency Voice Communication
Electronic Article Surveillance

You’ll also champion new technology, modern service systems and continuous innovation.

About You

You’ll probably already be leading a successful service department within the Fire & Security sector and now be looking for a role where you can genuinely influence the future of a business.

You’ll bring:

Proven leadership experience within Fire & Security
A track record of improving operational performance
Strong commercial awareness
Experience managing KPIs and service delivery
Excellent customer relationship skills
The ability to lead, motivate and develop people
Strong technical understanding of fire and security systems
A proactive mindset with a passion for continuous improvement

What Success Looks Like

Within your first 12 months you’ll have:

Improved service KPIs across the business
Increased customer satisfaction
Reduced reactive issues
Improved engineer engagement and retention
Increased operational efficiency
Enhanced profitability
Introduced new ideas, systems and improvements
Become a trusted member of the senior leadership team

What We Offer

£45- £55,000 basic salary
Annual performance bonus
Company vehicle or car allowance
Pension
Ongoing professional development
Modern systems and technology
A genuine opportunity to shape the future of the business
Clear progression towards Operations Director

Pay: £45,000.00-£55,000.00 per year

Benefits:

Casual dress
Company car
Cycle to work scheme
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

lead engineer jobs in dronfield, dby

Service Delivery Manager

AI Product Manager

Lead Reliability, Validation & Compliance Engineer

Team Leader

Capital Projects Manager

Senior Maintenance Engineer / Team Leader

Lead Civil Engineer

Lead Industrialisation Engineer

Lead Electronic Security Engineer

IT Engineer

Water Meter Boundary Box Civils Supervisor

Principal Geochemist Consultant

Manufacturing Engineer / Project Lead

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Quality Engineer

Professional Services Engineer (4th Line)

Lead Field Service Engineer

Operations Manager

IT Engineer

Principal Mechanical Engineer, Water

I want to receive the latest job alerts for lead engineer in dronfield, dby

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