Operations coordinator / administrator Work, Jobs in Harborne, Wmd (with Salaries)

Senior Operations Coordinator
NetWatch Global —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Databases
- Organisational skills
- Computer skills
- Flexitime
Quick apply
Project Coordinator
School of Coding —Birmingham
- £28,000 - £33,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Regulatory Coordinator
SGS —Oldbury
- £29,000 a year
- Full-time
- CRM software
- Administrative experience
- Annual leave
Quick apply
Operations Coordinator
ApexMationwide LTD —Birmingham
- Full-time
- CRM software
- Microsoft Outlook
- Customer service
Quick apply
Operations & Compliance Coordinator
Easy Truck Material Handling Ltd —Bromsgrove
- £32,000 - £35,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Computer skills
Quick apply
2d
Governance Co-ordinator
Midland Heart —Birmingham
- £27,953 a year
- Full-time
- Databases
- Administrative experience
- Contracts
2d
Client Experience & Operations Coordinator
Sinclair Day Accountancy Services —Kempsey
- From £25,000 a year
- Full-time
- In-person
- Office experience
- Free parking
- Life insurance
Quick apply
11d
Operations Co-ordinator
Evolution Cooling Limited —Sandwell
- £26,000 - £28,000 a year
- Part-time
- Customer service
- Forklift
- Organisational skills
- Free parking
Quick apply
Privacy & Compliance Coordinator
XC Trains Limited —Birmingham
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
11d
Operations Administrator
Converge Technology Solutions —Stafford
- £8,398.80 - £13,988.00 a month
- Part-time
- Customer service
- Computer literacy
- ERP systems
2d
Sales and Operations Administrator
CCTV Focus UK —Birmingham
- £13 - £14 an hour
- Part-time
- Hybrid work
- CRM software
- Google Suite
- Computer literacy
- Free parking
Quick apply
3d
Operations Assistant Administrator
TIA Group —Telford
- £25,500 - £26,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Free parking
- Employee discount
Quick apply
1d
Compliance Contract Coordinator
Solihull Metropolitan Borough Council —Solihull
- £26,824 - £29,540 a year
- Organisational skills
- Communication skills
Digital Content, Marketing & Operations Coordinator
PharmaBoardroom —Birmingham
- £102 - £120 a day
- Part-time
- In-person
- Communication skills
- Analytics
Quick apply
11d
Vehicle Operations Coordinator
UKA Auto Trade —Birmingham
- Full-time
- Bilingual
- English
- Driving
Quick apply
Bespoke Operations Co-ordinator, FTC
Jaguar Land Rover —Ryton
- Data entry
- Organisational skills
21h
Project Administrator
Select Installation Services Ltd —Wolverhampton
- £25,420 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Administrative experience
- Free parking
Quick apply
Growth Support Coordinator
Serco Group —Solihull
- £28,000 a year
- Full-time
- Microsoft Powerpoint
- Research
- AI
- Annual leave
- Employee assistance programme
22h
Quality Assurance Administrator
Voyage Care —Lichfield
- £27,860 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Administrative experience
1d
Production Administrator
Framexpress Ltd —Telford
- Full-time
- Data entry
- In-person
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
9d

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Senior Operations Coordinator

NetWatch Global -
Birmingham

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Casual dress
Cycle to work scheme
On-site gym
Flexitime
Company pension
Company events
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Meeting coordination
Dashboard visualisation
Case record updates
Microsoft Office Suite
Databases
Appointment booking and call handling
Organisational skills
Computer skills
Management reporting
Communication skills
A Level

Full job description

Applications will only be considered with a cover letter outlining your interest in NetWatch Global and why you’re a strong candidate for the role. We value cover letters written in your own words, reflecting your genuine interest and experience.

Submit your application via Indeed or our website: https://netwatchglobal.com/careers/senior-operations-coordinator

The Role

In 2022, NetWatch established a new division dedicated to interviewing police officers and other relevant parties, such as policyholders and witnesses, to accurately gather information about incidents on behalf of insurer clients.

We are seeking a Senior Operations Co-Ordinator to support our expanding department. This individual will be highly organised, efficient and skilled at multi-tasking, providing essential administrative support to our Investigations team. Beyond this, the successful candidate will assist Senior Management and adapt to cross-functional needs within the business. This is a role for a genuinely independent and self-sufficient operator who takes full ownership of their workload. The successful candidate will act as the backbone of the Investigations team, ensuring the department runs smoothly day to day. This is an excellent opportunity to play a key role in a growing department.

Salary: £30-35,000

Start Date: As soon as possible

Location: Hybrid. One day per week at our Birmingham office, following an initial week of in-office training.

Job Description

Management Information & Reporting: Producing two monthly dashboards, analysing raw operational data to identify trends and flag risks, and supporting the Department Lead with resource planning, performance oversight, and informed decision-making.
Calendar ownership: taking primary responsibility for the smooth running of the team’s calendars, ensuring schedules are co-ordinated with optimal timing and availability, conflicts are resolved, and everyone has clear visibility of upcoming commitments.
Escalation point: acting as a first point of contact for scheduling and coordination conflicts, exercising judgement to prioritise and resolve.
Interview Coordination: Owning the end-to-end scheduling of interviews with the police, from initial request through to confirmation, and managing payments via BACS or cheque.
Policyholder Interview Invitations: Contacting policyholders to invite them to interview within specific deadlines, taking ownership to ensure the interview invite is sent to the policyholder within agreed turnaround times.
Court Enquiries & Hearing Coordination: Proactively take ownership of time-sensitive enquiries with courts and police forces to confirm hearing schedules and promptly relay accurate information to the rota’d team member to support travel arrangements and ensure no hearings are missed.
Follow-ups & Reminders: Sending chaser emails to interviewees and courts to confirm attendance and address any scheduling conflicts or unexpected changes. Making phone calls to chase or clarify information.
Handling Queries: Responding to inquiries related to fees, scheduling, and processes, ensuring clear and professional communication.
Case Management: Booking in cases on case management system, maintaining accurate records, and ensuring all relevant documentation and communications are stored.
Daily Checks: Conducting daily reviews of the intelligence team's inbox to ensure all actions have been accurately managed, booked in, and recorded on the case management system.
Correspondence & Notifications: Managing written and verbal communications with insurer clients, police forces, and courts, primarily via email, ensuring clarity, accuracy, and professionalism.
Post-Interview Processing: Ensuring all required actions, such as processing refunds or updating case files, are completed after interviews take place.
Senior Management Support: providing comprehensive administrative support to Senior Management and adapting to cross-functional needs within the business, as required.
Additional Responsibilities: any additional tasks assigned by department manager to support the interviewing team’s objectives and ensure efficient operations.

Person Specification

Key skills:

Ownership – proactively manages tasks through to completion with minimal oversight.
Multi-tasking Enthusiast – thrives on juggling tasks whilst prioritising effectively.
Excellent Organisational Skills – skilfully manages administration tasks, ensuring smooth operations and clear communications across parties.
Fast and Efficient – completes tasks promptly while maintaining high standards.
Adaptable – flexible in handling changing priorities, new challenges, and diverse tasks.
Excellent Communication - confident on the phone, and delivers clear, concise, and audience-focused written and verbal communication for effective professional interactions.
Professional Conduct - Maintains a respectful and professional demeanour in all interactions.
Reliable – able to work autonomously to a high standard, whilst maintaining attention to detail and ensuring a smooth process.
Honesty and Integrity – personal characteristics essential to anyone at NetWatch.
Passionate – demonstrates a strong passion for their work and a genuine commitment to NetWatch

Experience:

A minimum of 2+ years’ experience in a similar operations or coordination role, taking ownership of tasks and working autonomously within a fast-paced environment (ideally in a B2B environment).
3 x A Levels C or above or equivalent required
Competent at utilising MS Office including Excel and adapting to new database systems
Desirable – An understanding of court and police administration processes

Benefits

Flexi-time (build your own week around the core hours of 10am-2:30pm – please note that flexibility is required to meet business needs, including occasional early starts (e.g. 7:45am for 8:00am interviews) and later finishes (e.g. 5:30pm) to support interviews and complete time-sensitive court enquiries)
Remote working / hybrid
On-site gym
Employee benefits and wellbeing program
24 days leave plus bank holidays, with a flexible holiday policy
Buy and sell leave scheme
Length of service rewards
Company pension scheme
Training and development opportunities
Regular team social events and clubs
Cycle to work scheme
Casual dress code

Accessibility Statement

NetWatch Global is committed to creating an inclusive and accessible environment for all. If you require any accommodations during the application process, please call and ask for HR.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Enhanced maternity leave
Enhanced paternity leave
Flexitime
On-site gym

Work Location: In person

Quick apply

Refine Your Search

operations coordinator / administrator jobs in harborne, wmd

Senior Operations Coordinator

Project Coordinator

Regulatory Coordinator

Operations Coordinator

Operations & Compliance Coordinator

Governance Co-ordinator

Client Experience & Operations Coordinator

Operations Co-ordinator

Privacy & Compliance Coordinator

Operations Administrator

Sales and Operations Administrator

Operations Assistant Administrator

Compliance Contract Coordinator

Digital Content, Marketing & Operations Coordinator

Vehicle Operations Coordinator

Bespoke Operations Co-ordinator, FTC

Project Administrator

Growth Support Coordinator

Quality Assurance Administrator

Production Administrator

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