Technical support occupations Work, Jobs in Stathern, Lec (with Salaries)

1st Line Support Engineer
Mediamaker Ltd. —Nottingham
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- SQL
- Financial services
- Communication skills
Quick apply
21h
Service Desk Coordinator
Mark1 IT Solutions Ltd —Melton Mowbray
- £30,000 - £32,500 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
Quick apply
IT Support Technician
iZan Business Solutions —Newark-on-Trent
- £24,000 - £29,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- English
- Free parking
- Annual leave
Quick apply
5d
IT Support Technician
Keystone IT Ltd —Nottingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- SharePoint
- Free parking
- Employee discount
Quick apply
1d
Technical customer Support Advisor
Blauberg UK —Leicester
- £28,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
9d
Service Desk Analyst
Health Research Authority —Nottingham
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Continuous improvement
1d
IT Desktop Support Technician
Piping Rock UK Ltd —Leicester
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
4d
Technical Support
20i Ltd —Mansfield
- £25,000 a year
- Weekend availability
- Computer Science
- Customer service
- JavaScript
- Free parking
Quick apply
Operations Support Engineer
EarthSense —Leicester
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Databases
- Free parking
- Health & wellbeing programme
Quick apply
1d
IT Support Technician 2nd Line
iZan Business Solutions —Newark-on-Trent
- £26,500 - £31,000 a year
- Full-time
- Azure
- Customer service
- Analysis skills
- Free parking
- Annual leave
Quick apply
2d
Technology Support Technician
Arnold Hill Spencer Academy —Nottingham
- £29,541 - £31,525 a year
1d
Technology Support Technician
Heanor Gate Spencer Academy —Heanor
- £29,541 - £31,525 a year
21h
Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
- Annual leave
Quick apply
IT Support and Field Technician
Kisimul —Lincoln
- £35,000 - £37,000 a year
- Full-time
- Travel
- SharePoint
- Communication skills
- Employee assistance programme
- Flexible schedule
Quick apply
12d
APPRENTICE ICT TECHNICIAN
St George's Academy —Sleaford
- £15,434 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Bereavement leave
Quick apply
Senior Technical Support Analyst
NEXT —Leicester
- From £37,816 a year
- Full-time
- Mentoring
- Training & development
- Communication skills
- Free parking
- Employee discount
13d
Support Officer
Leicester City Council —Leicester
- £32,061 - £34,434 a year
- Full-time
- Travel
8d
IT & Technical Support Apprentice
Global Telemetrics —Coalville
- £8 an hour
- Google Suite
- Organisational skills
- In-person
Quick apply
1d
IT Support Technician
Howes Percival —Leicester
- Maintenance
- Travel
- Communication skills
- Employee discount
8d
Field Technician (DST113BC)
Discovery Schools Academies Trust —Leicester
- £28,605 - £31,029 a year
- Full-time
- Computer literacy
- Writing skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
1d

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1st Line Support Engineer

Mediamaker Ltd.
Nottingham

Quick apply

Job details

Full-time
£28,000 - £32,000 a year
21 hours ago

Benefits

Casual dress
Company pension
On-site parking

Qualifications

Jira
Technical troubleshooting
Incident queue management
Ticket management
SQL querying
Microsoft SQL Server
SQL
Technical support incident logging
Customer support
Financial services
Application support
Root cause analysis
Communication skills

Full job description

Job description

We are seeking a Support person to manage first-line technical support for our financial services clients, managing the daily support function and serving as the team's escalation point. You will oversee the entire ticket queue, work with development to resolve problems that require additional investigation and contribute to the development of support as the team expands.

About the role

You will oversee client support on our advanced client portal system. To effectively address problems, you will collaborate closely with the QA and development teams.

Key responsibilities

Owning the Freshdesk support issue queue means setting priorities, triaging, and making sure nothing is overlooked or left out.
Serving as the support team's senior escalation point for complicated or ambiguous problems.
Using SQL Server to directly investigate data problems by executing queries across key tables to identify underlying reasons.
Transforming complicated or recurrent support issues into concise, well-organised JIRA bug tickets with reproduction instructions and supporting information for the development team.
Collaborating with QA and development to follow problems through to completion, including communicating during SIT/UAT cycles as needed.
Monitoring support workload and ticket ageing, and reporting on support metrics (e.g. time-to-resolution, ticket volume) to management.
Keeping the hosting environment up to date and providing support, communicating with our hosting provider when necessary.

What we're looking for

Demonstrated expertise in a technical support position, preferably with some time spent managing and serving as a small team's senior escalation point.
Excellent working understanding of SQL Server; at ease creating and executing queries to look into data problems rather than just reading them.
A strong background in ticket and bug management using Freshdesk (or its equivalent) and JIRA (or its equivalent).
While not necessary, prior experience with financial services or insurance software is a plus.
At ease communicating directly with clients and a development team, translating between technical details and plain English.

Key attributes

A strong communicator, confident owning conversations with clients and developers alike.
Calm under pressure, with a genuinely helpful manner that reflects well on the company.
Highly organised — able to manage a queue and prioritise without things slipping.

Job Type: Full-time permanent

Pay: by negotiation

Benefits

Work remotely 4 days per week (at management discretion)
Free on-site parking
Pension scheme

Pay: £28,000.00-£32,000.00 per year

Benefits:

Casual dress
On-site parking

Work Location: Hybrid remote in Nottingham

Quick apply

Refine Your Search

technical support occupations jobs in stathern, lec

1st Line Support Engineer

Service Desk Coordinator

IT Support Technician

IT Support Technician

Technical customer Support Advisor

Service Desk Analyst

IT Desktop Support Technician

Technical Support

Operations Support Engineer

IT Support Technician 2nd Line

Technology Support Technician

Technology Support Technician

Support Engineer 2nd Line

IT Support and Field Technician

APPRENTICE ICT TECHNICIAN

Senior Technical Support Analyst

Support Officer

IT & Technical Support Apprentice

IT Support Technician

Field Technician (DST113BC)

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