Customer care coordinator Work, Jobs in Runcorn, Chs (with Salaries)

Customer Support Coordinator
Clearway Group —Runcorn
- £27,500 a year
- Full-time
- Communication skills
Quick apply
After Sales Support Coordinator
Himoinsa Power Solutions Ltd —Nantwich
- £25,420 - £280,000 a year
- Full-time
- CRM software
- Data analysis skills
- Analysis skills
Quick apply
12d
Skip Hire Sales Co-Ordinator Full Time
Groundtech UK Ltd —Warrington
- £26,000 - £30,000 a year
- Full-time
- Sales
- Customer service
- No experience needed
Quick apply
2d
Customer Care Co-ordinator
Bloor Homes —Holmes Chapel
- Temporary
- CRM software
- Communication skills
- Time management
- Employee discount
6d
Travel Operations Coordinator
Shehri Voyages Ltd —Manchester
- £2,300 - £3,000 a month
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
14d
Warehouse and Sales Order Coordinator
Rooster Yarns —Chester
- £27,000 - £28,000 a year
- Full-time
- Sales
- Assembly
- Warehouse experience
Quick apply
4d
Service Coordinator
Bilfinger SE —St Helens
- English
- Analysis skills
- Computer skills
14d
Watch Repair Intake & Administration Coordinator
Postal Repairs UK Ltd —Altrincham
- £26,000 - £30,000 a year
- Full-time
- CRM software
- English
- Administrative experience
- Sick pay
Quick apply
10d
Dental Treatment Coordinator/administrative Assistant
MouthMatters —Chester
- From £26,350 a year
- Full-time
- Sales
- Customer service
- In-person
- Annual leave
Quick apply
12d
Customer Planning Coordinator
GXO Logistics —Warrington
- £27,000 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Care Co-ordinator (GP Administrator)
Sandy Lane Surgery —Leyland
- Part-time
- Customer service
- Computer literacy
- Administrative experience
Quick apply
1d
Service Coordinator
DTS UK Machine Tools —Chorley
- £16,000 - £28,000 a year
- Full-time
- Customer service
- Maintenance
- English
Quick apply
Sales Support Coordinator
CMA CGM —Liverpool
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Annual leave
- Employee assistance programme
Sales Co-ordinator (office based)
OPENLANE Europe —Chester
- Microsoft Excel
- Sales
- Customer service
Quick apply
Client Services Coordinator - Mandarin Speaking
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Google Suite
- Customer service
- Microsoft Office
- Employee assistance programme
Quick apply
Part-Time Property Operations Coordinator
TKP-Maintenance —Liverpool
- £18,000.00 - £24,623.56 a year
- Part-time
- CRM software
- Administrative experience
- Data entry
- Free parking
Quick apply
Visual Merchandiser Refresh Co - Ordinator
Matalan —Liverpool
- Full-time
- Communication skills
- Employee discount
Quick apply
7d
Technical Engineering Coordinator
Flogas Britain Limited —Knowsley
- £14.20 an hour
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Sales Operations Coordinator (Temp)
KVH Industries, Inc. —Liverpool
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Data Quality Coordinator
SunbeltRentals —Birchwood
- Continuous improvement
- AI
- Communication skills
- Annual leave
Quick apply
1d

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customer care coordinator jobs near runcorn, chs

Customer Support Coordinator

Clearway Group
Runcorn

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Job details

Full-time
£27,500 a year

Qualifications

Numeracy
Customer support
Communication skills

Full job description

Customer Support Co-Ordinator, Full Time (37.5hrs a week), £27,500 p.a

Clearway is a leading UK provider of integrated security and intelligent protection services, safeguarding people, property, and assets. We are seeking a Customer Support Coordinator to join our Runcorn site.

The Customer Support Co-ordinator will play a crucial role in ensuring a positive experience for our customers by providing efficient and effective support. You will be responsible for arranging access into our customer sites, handling customer inquiries, resolving issues, and maintaining accurate records within our service management system. The ideal candidate will possess experience in H&S risk assessments, with excellent communication skills, attention to detail, and a customer-centric mindset.

Key Responsibilities:

Responsibilities include but are not limited to:

Verify all engineers are up to date with their training on our own matrix and customers various vetting systems. Chasing training where necessary to ensure fulfilment.
Co-ordinate H&S responses to customer requests including making suite specific RAMS and ensuring engineers access sites in a quick as time as possible.
Respond to customer enquiries via phone or email in a timely and professional manner.
Identify customers' needs to achieve satisfaction, escalating complex issues to the appropriate team members when necessary.
Serve as the main point of contact for clients regarding service enquiries and updates.
Facilitate communication between service engineers and clients to ensure clarity and alignment of expectations.
Collate detailed accurate reports and dashboards to customers.
Communicate service status, estimated arrival times, and resolution plans to clients in a timely and professional manner.
Process orders, installations, and removals accurately and efficiently.
Keep detailed records of customer interactions, transactions, comments, and complaints.
Collaborate with other departments to ensure seamless customer experiences and resolution of issues.
Continuously strive to improve customer support processes and procedures.
Assist with administrative tasks such as data entry, filing, and maintaining documentation.
Uphold company values and maintain a positive and professional attitude in all interactions with customers and colleagues.

Requirements

Requirements include key skills, experience and qualifications:

Ability to generate H&S documentation including RAMS and satisfy various customer H&S requests.
Proven experience in a customer support role or similar position.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and a proactive approach to finding solutions.
Ability to work well under pressure in a fast-paced environment.
Proficiency in using customer support software, CRM systems, and other relevant tools.
Attention to detail and accuracy in data entry and record-keeping.
Ability to multitask and prioritize tasks effectively.
A positive attitude and a passion for delivering exceptional customer service.
Flexibility to adapt to changing priorities and business needs.

Personal Qualities

Excellent interpretation of customer H&S requests and acting accordingly
Excellent attention to detail
High level of literacy and numeracy
Excellent listening and communication skills
Accuracy of work undertaken
Ability to prioritise
Team Player working hands on in partnership with all workplace teams.

Quick apply

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customer care coordinator jobs in runcorn, chs

Customer Support Coordinator

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