Customer care manager Work, Jobs in Peterborough, Eng (with Salaries)

Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
- Leadership
Quick apply
Marketing and Communications Manager
Rapidrop Global —Peterborough
- £50,000 - £60,000 a year
- Full-time
- Microsoft Office
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Store Manager
Machine Mart —Peterborough
- Sales
- Computer literacy
- Employee discount
Assistant General Manager - Operations
Cox Automotive —Peterborough
- Full-time
- Customer service
- Continuous improvement
- Team management
- Employee discount
11d
Office Manager/Administrator
Jaydee-Brook Ltd —Peterborough
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
14d
Fleet Manager/Coordinator - Multi Franchise
Stoneacre —Peterborough
- Full-time
- Customer service
- IT
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
Property Manager
Connells Group —Peterborough
- Full-time
- Organisational skills
- Communication skills
Quick apply
2d
Shift Manager
Burger King Royale Restaurants Ltd —Peterborough
- From £12.71 an hour
- Hospitality
- Customer service
- Cooking
- Employee assistance programme
- Flexible schedule
Quick apply
Counter Manager - Boots Queensgate 22.5HRS ( 3 Days)
Estee Lauder —Peterborough
- Microsoft Excel
- Customer service
- Organisational skills
Product Engagement Manager
Juniper Education —Peterborough
- £30,000 a year
- Remote
- Organisational skills
- AI
- Communication skills
- Annual leave
4d
Store Management opportunities - Convenience Peterborough
Morrisons —Peterborough
- Weekend availability
- Customer service
- Recruiting
- Training & development
- Annual leave
- Employee discount
Quick apply
Full Time Retail Sales Manager
Rutland Furniture Sales Ltd t/a Furniture Warehouse —Bourne
- Up to £45,000 a year
- Weekend availability
- Management
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
4d
Customer Sales Manager
Care UK —Wisbech
- £40,000 a year
- Weekend availability
- Customer service
7d
Business Development Manager
ULG Group LTD —Offord Cluny
- £30,000 - £50,000 a year
- Full-time
- Sales
- Business development
- Travel
- Free parking
- Employee discount
Quick apply
9d
Guest Service Manager - Food and Beverage
Hampton by Hilton Corby —Corby
- £30,000 - £30,056 a year
- Weekend availability
- Supervising experience
- In-person
- Training & development
- Free parking
- Store discount
Quick apply
1h
Customer Consultant/Project Manager
The Bathroom Studio Kettering —Kettering
- £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Quick apply
Site Manager
Costain —Peterborough
- Full-time
- Management
- Analysis skills
- Supervising experience
General Manager
DS Smith —Ely
- Full-time
- Continuous improvement
- Budgeting
- Manufacturing
8d
Assistant Store Manager
Mountain Warehouse —Spalding
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Store Manager - Full Time
TJ Hughes —Corby
- £30,000 a year
- Full-time
- Inventory control
- Customer service
- Computer literacy
- Employee discount
Quick apply
1d

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Customer Experience Manager

Microbyte Solutions Ltd -
Peterborough

Quick apply

Job details

Full-time
£30,000 - £40,000 a year

Qualifications

IT
Leadership

Full job description

Microbyte is looking for someone who genuinely loves making people feel looked after. Someone who sees a frustrated customer not as a problem to manage, but as an opportunity to turn things around. Someone who believes great service is never an accident, and who takes pride in every interaction that goes out under the Microbyte name.

As we have grown, we have made a deliberate decision to give the customer experience the dedicated ownership it deserves. We are looking for someone to take that on end to end. From the moment a new user joins one of our clients, to the way daily queries are handled, to how our clients feel about Microbyte when things do not go to plan.

Are you the kind of person who finds genuine satisfaction in making someone's day better?
Do you have the optimism and professionalism to maintain high standards even when things get busy?
Have you been looking for a role where the customer is genuinely at the centre of everything you do?

This role sits at the heart of how Microbyte is experienced by the people we serve. You will own our onboarding process, keep a close eye on how the service desk is performing from a client perspective, and make sure the customer is never an afterthought inside this business.

At Microbyte, we pride ourselves on providing cutting-edge technologies with a fast-paced team of forward thinkers. If you see yourself being involved in an ever-growing MSP with friendly, collaborative offices in the UK, UAE and US, then this could be the role you are looking for.

Duties and Responsibilities

Human Centred Onboarding

Lead the Human Centred Onboarding process as the primary point of contact for new employees joining our clients

Maintain oversight of the onboarding schedule, coordinating alongside hardware delivery across residential, head office and remote locations
Keep clients informed on progress and request clarification where needed
Support introductory meetings with prospective clients where invited, and share marketing material with new and existing clients

Customer Satisfaction and Advocacy

Own customer satisfaction across the business, treating it as a genuine reflection of how well we are looking after the people who depend on us
Act as the first point of contact for negative feedback, addressing concerns personally until the client feels fully resolved
Build trusted relationships with key client contacts, and ensure the voice of the customer is heard inside the business

Backlog Management and Service Improvement

Identify patterns, delays and recurring issues before they develop into complaints
Work with engineers and leadership to drive permanent corrective action on repeat problems
Provide clear, honest reporting on service performance and customer sentiment to the leadership team

Required Experience / Skills

A genuinely optimistic outlook and an instinctive commitment to excellent customer experience
Proven experience in a customer experience, client services, or client-facing operations role
A confident, warm and professional communicator at all levels
Highly organised, composed under pressure, and solution-focused when things get difficult
Experience in an MSP or IT services environment is a strong advantage

Location and Salary

Full time, office-based at our Peterborough Head Office, close to the A1 and one hour north of London by train. £30,000 to £40,000 dependent on experience.

Quick apply

Refine Your Search

customer care manager jobs in peterborough, eng

Customer Experience Manager

Marketing and Communications Manager

Store Manager

Assistant General Manager - Operations

Office Manager/Administrator

Fleet Manager/Coordinator - Multi Franchise

Property Manager

Shift Manager

Counter Manager - Boots Queensgate 22.5HRS ( 3 Days)

Product Engagement Manager

Store Management opportunities - Convenience Peterborough

Full Time Retail Sales Manager

Customer Sales Manager

Business Development Manager

Guest Service Manager - Food and Beverage

Customer Consultant/Project Manager

Site Manager

General Manager

Assistant Store Manager

Store Manager - Full Time

I want to receive the latest job alerts for customer care manager in peterborough, eng

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