Appointment coordinator Work, Jobs in Halstead, Ken (with Salaries)

Support Case Coordinator
Vusion —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Quick apply
7d
Orthodontic Administrator
The Sandford Suite Ltd —Bexleyheath
- £13 - £15 an hour
- Full-time
- Customer service
- Patient care
- Data entry
- Free parking
- Employee discount
Quick apply
Learner Success Coordinator
Independent learning centre —East Grinstead
- £34,000 - £36,000 a year
- Part-time
- Experience working with children
- Mentoring
- IT
Quick apply
11h
Client Services Coordinator
M S Webb & Company Limited —Chatham
- £28,000 - £30,000 a year
- Full-time
- Organisational skills
- Computer skills
- In-person
- Free parking
Quick apply
3d
Work Experience Coordinator - Early Years
LSEC —London
- £15,415 - £34,768 a year
- Part-time
- University
- Organisational skills
- Annual leave
- Employee assistance programme
Dispatch Coordinator - Full Time
Homevision Services Ltd —Warlingham
- From £13.21 an hour
- Full-time
- CRM software
- English
- Organisational skills
Quick apply
8d
Clinical Trials Coordinator
University College London —London
- £43,981 a year
- Full-time
- Hybrid work
7d
Careers, Progression & Work Experience Coordinator
St Gregory's Catholic School Tunbridge Wells —Royal Tunbridge Wells
- £32,140 - £35,035 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Free parking
- Sick pay
Quick apply
IEP and Bookings Administrator
Nuffield Health —Royal Tunbridge Wells
- £25,545 a year
- Part-time
- Administrative experience
- Data entry
- IT
- Employee discount
- Gym membership
2d
Education Coordinator (Taught Programmes)
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Hybrid work
- Management
- University
- IT
- Annual leave
- Employee assistance programme
1d
Sixth Form Coordinator
Ark Schools —London
- £31,083 - £34,857 a year
- Organisational skills
- School
- Teaching
Sales Support Administrator
Pineapple Contracts —Aylesford
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Work from home
Quick apply
Treatment Coordinator
Invisiblebraces4u —Islington
- £300 - £500 a day
- Every weekend
- Sales
Quick apply
10d
Reservations Agent (Maternity Cover)
Still Life Global —London
- £13.33 an hour
- Full-time
- Computer literacy
- English
- Computer skills
Quick apply
13h
Customer Service Coordinator
The HR Surgery —Thames Ditton
- £28,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
Business Administrator Apprentice
Cool 365 Ltd —Dartford
- £16,400 - £16,500 a year
- Full-time
- Data entry
- Front desk
- Cleaning
- Free parking
Quick apply
10d
Appointments Coordinator
Queen Victoria Hospital NHS Foundation Trust —East Grinstead
- £25,760 - £27,476 a year
- Full-time
- Communication skills
3d
Office Administrator (Temp to Perm)
Hadley st james —London
- £24,000 - £29,000 a year
- Microsoft Outlook
- English
- Administrative experience
Quick apply
2d
Clinical Trials Coordinator part time 0.5 FTE
University College London —London
- £21,990.50 a year
- Part-time
- Hybrid work
7d
Solar PV Administrator / Renewables Operations Coordinator
Baltic Electric Ltd —London
- £15 - £20 an hour
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
- Work from home
- Referral programme
Quick apply
6d

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appointment coordinator jobs near halstead, ken

Support Case Coordinator

Vusion
London

Quick apply

Job details

Full-time
7 days ago

Qualifications

Client engagement
Stakeholder liaison
Incident queue management
Ticket management
Internal department liaison
Microsoft Office Suite
Zendesk
Ticket management systems
Organisational skills
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Time management

Full job description

Company Description

Are you ready to develop the future of retail?

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.

Vusion is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

Technologies for Positive Commerce | Vusion

Job Description

We’re looking for a Support Case Coordinator to join our team in London. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and enjoys taking ownership of support cases from start to finish.

In this role, you will be supporting our growing UK&I region. You’ll act as the key point of contact for customers throughout their support journey, ensuring they are kept informed, expectations are managed, and issues progress efficiently towards resolution. Working closely with Technical Support, Engineering, Field Services and Customer Success teams, you’ll play a vital role in delivering an outstanding customer experience through proactive communication, effective coordination and strong case ownership.

Key Responsibilities

Customer Communication

Proactively contact customers regarding open support tickets to provide updates and manage expectations.
Build positive relationships with customers through professional, empathetic and timely communication.
Ensure customers are regularly informed, even when there is no significant progress to report.
Gather additional information from customers to assist with issue resolution.
Escalate customer concerns appropriately while maintaining ownership of the customer relationship.

Ticket Management

Monitor support queues and identify tickets requiring customer follow-up.
Review ageing tickets and ensure appropriate action is taken.
Chase internal teams and third-party suppliers for updates.
Ensure ticket information is accurate, complete and up to date.
Prioritise tickets based on urgency, SLA commitments and business impact.
Close tickets promptly once customer confirmation has been received.

Service Coordination

Liaise with Technical Support, Field Services, Engineering and Customer Success teams.
Coordinate customer appointments where required.
Ensure engineers have the necessary information before attending site.
Monitor outstanding actions and ensure agreed timescales are achieved.

Customer Experience

Deliver outstanding customer service on every interaction.
Identify opportunities to improve customer satisfaction.
Recognise customers at risk of dissatisfaction and take proactive action.
Collect customer feedback where appropriate.
Act as the customer's advocate within the business.

Reporting & Administration

Produce reports on ticket status and ageing.
Identify trends in recurring customer issues.
Highlight process improvements to management.
Maintain accurate customer records within CRM and ticketing systems.
Support SLA reporting and performance metrics.

Qualifications

Essential

Previous experience in a customer service or customer support role.
Excellent telephone manner with confidence speaking to customers.
Outstanding written communication skills.
Strong organisational and time management skills.
Experience managing multiple priorities simultaneously.
Ability to work independently and take ownership.
Strong attention to detail.
Experience using CRM or helpdesk ticketing systems.
Good Microsoft Office skills (Excel, Outlook, Word and Teams).

Desirable

Experience within IT, retail technology or field service environments.
Knowledge of service desk processes.
Understanding of Service Level Agreements (SLAs).
Experience with Zendesk, Freshdesk, ServiceNow, Jira or similar ticket management systems.

Additional Information

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

Pay: Competitive pay and benefits
Schedule: A flexible, hybrid work schedule
Career Growth: E-learning opportunities and workshops, and global mobility potential

Not the right opportunity for you?
Share this job with a friend or search all careers at vusiongroup.com/careers.

Quick apply

Refine Your Search

appointment coordinator jobs in halstead, ken

Support Case Coordinator

Orthodontic Administrator

Learner Success Coordinator

Client Services Coordinator

Work Experience Coordinator - Early Years

Dispatch Coordinator - Full Time

Clinical Trials Coordinator

Careers, Progression & Work Experience Coordinator

IEP and Bookings Administrator

Education Coordinator (Taught Programmes)

Sixth Form Coordinator

Sales Support Administrator

Treatment Coordinator

Reservations Agent (Maternity Cover)

Customer Service Coordinator

Business Administrator Apprentice

Appointments Coordinator

Office Administrator (Temp to Perm)

Clinical Trials Coordinator part time 0.5 FTE

Solar PV Administrator / Renewables Operations Coordinator

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