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Technical Delivery Director

Williams Lea -
Remote

Apply Now

Job details

Full-time
£105,000 a year
9 days ago

Benefits

Private dental insurance
Cycle to work scheme
Tech scheme
Discounted gym membership
Private medical insurance
Employee discount
Referral programme

Qualifications

SAFe
ITIL Certification
Azure
Management
DevOps
AWS
Customer relationship management
Contracts
Agile
Financial management
Communication skills

Full job description

Technical Delivery Director

Salary: £105,000 per annum, plus company benefits
Location: United Kingdom
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday – Friday
Work Model: Fully Remote

Williams Lea seeks a Technical Delivery Director to join our team!

Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-embedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.

Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global Optishore™ delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.

Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.

Purpose of Role

We are seeking an experienced Technical Delivery Director to lead the delivery, evolution and ongoing performance of a complex, cloud-hosted government platform supporting a critical public service.

This is a leadership role for someone who combines strong technical delivery expertise with exceptional client relationship and commercial management skills. You will lead a multidisciplinary team of engineers, DevOps specialists and scrum leaders whilst acting as the senior Williams Lea representative for a strategic government client.

You will be accountable for platform delivery, service performance, contract governance, financial performance and future growth opportunities, ensuring Williams Lea continues to deliver an outstanding service whilst driving innovation and continuous improvement.

Key Responsibilities

Engineering & Technical Delivery Leadership

Lead and develop a high-performing team of engineers, DevOps professionals, scrum masters and service delivery specialists.
Own the platform delivery roadmap, ensuring successful execution of maintenance, enhancement and innovation initiatives.
Provide technical leadership and challenge to architects and engineering teams, ensuring robust delivery decisions are made.
Drive continuous improvement across platform performance, stability, reliability and maintainability.
Oversee release management, service transition activities and operational readiness.
Champion Agile delivery practices and foster a high-performance engineering culture.

Client & Contract Management

Act as the senior point of accountability for all services delivered under the government contract.
Build trusted relationships with senior client stakeholders and executive sponsors.
Lead governance meetings, performance reviews and strategic planning discussions.
Ensure contractual KPIs are achieved and delivery risks are effectively managed.
Oversee supplier, subcontractor and stakeholder management activities.

Commercial & Strategic Leadership

Own account performance, including forecasting, budgeting and financial management.
Identify opportunities to grow contract value and expand services.
Support contract renewals, bids and business development opportunities.
Provide strategic guidance to clients on future technology and platform direction.

What We're Looking For

Essential

Proven experience leading engineering, software delivery or platform teams within a managed service or technology environment.
Experience owning the delivery and ongoing operation of a live technology platform with SLA and service performance obligations.
Strong understanding of cloud platforms such as AWS or Azure.
Technical credibility to engage confidently with architects, engineers and technical stakeholders.
Experience managing complex client relationships, governance structures and service delivery frameworks.
Strong commercial awareness, including financial management, budgeting and contract performance.
Experience working within Agile and DevOps delivery environments.

Desirable

Experience supporting UK Government or public sector technology contracts.
Knowledge of G-Cloud, Crown Commercial Services or regulated procurement frameworks.
ITIL certification or equivalent service management experience.
Experience of security and compliance frameworks including Cyber Essentials Plus, ISMS and vulnerability management.
Agile certifications such as Scrum, SAFe or similar.

Personal Attributes

A respected and credible engineering leader who understands how technology teams succeed.
Comfortable operating at both executive and technical levels.
Strong communicator with the confidence to manage complex stakeholder conversations.
Commercially minded with a focus on delivering value for both client and business.
Organised, resilient and able to manage competing priorities in a complex delivery environment.
Passionate about technology, innovation and continuous improvement.

Using AI in your application

We're happy for you to use AI tools to research us, polish your CV/cover letter, and practise interviews. Please make sure everything you submit reflects your authentic skills and experience.

To keep things fair, please don't use AI to invent or exaggerate achievements, complete assessments (unless we say it's allowed), or generate live interview answers.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your wellbeing, we offer a comprehensive benefits package including:

25 days holiday plus bank holidays
Private Medical Insurance
Dental Insurance
Life Assurance
Health Assessments
Cycle to Work Scheme
Discounted Gym Memberships
Retail Discounts and TechScheme
Employee Referral Programme

You'll also have the opportunity to work for a global organisation dedicated to providing an enjoyable, challenging and rewarding career with excellent development opportunities.

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate on any protected characteristic. We are committed to creating a culture of openness, fairness and inclusion where everyone can thrive.

If you require any reasonable adjustments during the recruitment process, please contact [email protected] (we do not accept applications via this email address).

View our Privacy Notice: Williams Lea Privacy Notice

Apply Now

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Technical Delivery Director

Williams Lea seeks a Technical Delivery Director to join our team!

Purpose of Role

Key Responsibilities

Engineering & Technical Delivery Leadership

Client & Contract Management

Commercial & Strategic Leadership

What We're Looking For

Essential

Desirable

Personal Attributes

Using AI in your application

Rewards and Benefits

Equality and Diversity