Technical support occupations Work, Jobs in Cotgrave, Ntt (with Salaries)

Technical Support Specialist
UL Solutions —Nottingham
- Spanish
- Computer Science
- Engineering
1h
IT Support Technician
Hopwells Ltd —Ilkeston
- £30,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
3h
IT Support Technician
Keystone IT Ltd —Nottingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- SharePoint
- Free parking
- Employee discount
Quick apply
2d
Technical Support
20i Ltd —Mansfield
- £25,000 a year
- Weekend availability
- Computer Science
- Customer service
- JavaScript
- Free parking
Quick apply
Technical Support & Customer Success Coordinator
Smartfits Installations Limited —Burton-On-Trent
- £29,000 a year
- Full-time
- Analysis skills
- Computer skills
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
5d
2nd Line Support Analyst
nurtur.group —Derby
- Weekend availability
- Hybrid work
- SQL
- Mentoring
- Computer skills
- Free parking
- Sick pay
12d
Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Work from home
Quick apply
IT Support Technician
iZan Business Solutions —Newark-on-Trent
- £24,000 - £29,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- English
- Free parking
- Annual leave
Quick apply
5d
IT Desktop Support Technician
Piping Rock UK Ltd —Leicester
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
5d
Service Desk Coordinator
Mark1 IT Solutions Ltd —Melton Mowbray
- £30,000 - £32,500 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
Quick apply
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- SQL
- Employee assistance programme
Quick apply
Technology Support Technician
Heanor Gate Spencer Academy —Heanor
- £29,541 - £31,525 a year
1d
Technology Support Technician
Arnold Hill Spencer Academy —Nottingham
- £29,541 - £31,525 a year
1d
Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
- Annual leave
Quick apply
IT Service Desk Engineer
Your IT Department Ltd —Eastwood
- Up to £35,000 a year
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
7h
ICT Technician
Redhill Academy Trust —Arnold
- £21,904.27 - £26,141.85 a year
- School
- Annual leave
- Employee assistance programme
Senior End User Support Technician
Equifax —Nottingham
- Full-time
- Google Suite
- Mentoring
- Training & development
- Sick pay
IT & Technical Support Apprentice
Global Telemetrics —Coalville
- £8 an hour
- Google Suite
- Organisational skills
- In-person
Quick apply
2d
IT Support Technician 2nd Line
iZan Business Solutions —Newark-on-Trent
- £26,500 - £31,000 a year
- Full-time
- Azure
- Customer service
- Analysis skills
- Free parking
- Annual leave
Quick apply
3d
Desktop Support Analyst - Derby
Brightwell —Derby
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme

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Technical Support Specialist

UL Solutions -
Nottingham

Apply Now

Job details

1 hour ago

Qualifications

French
Technical troubleshooting
Spanish
Computer Science
Client engagement
Mentoring junior staff
Engineering
Ticket management
SQL querying
English
Japanese
Bachelor's degree
Ticket management systems
Relationship management
Customer support
Customer interaction
Application support
Chinese
Communication skills
German
Information Technology

Full job description

Configuration and Troubleshooting:
- Investigate and troubleshoot system and configuration issues raised by customers or impacting customers.
- Provide assistance to existing customers at critical times of the year. May support multiple products and technology.
- Advise and assist customers in maintaining their use and configuration of the software solution(s).
- Configure the system as per defined requirements using the software user interface.
Collaboration:
- Collaborate with other team members on complex issues/requirements.
- Coach new team members.
- Participate in brainstorming sessions and contribute with creative ideas.
Other responsibilities:
- Attend customer meetings and calls as and when required.
- Provide training to customers on existing functionality.
- Perform additional duties as needed.

Configuration and Troubleshooting:

Monitor incoming Freshdesk tickets and respond within SLA or according to other guidance lines provided.

Investigate and troubleshoot system and configuration issues raised by customers via the Freshdesk ticketing system or impacting customers.

Additionally, provide assistance to existing customers at critical times of the year. May support multiple products and technology.

Advise and assist customers in maintaining their use and configuration of the software solution(s).

Configure the system as per defined requirements using the software user interface (depending on the product(s) supported).

Build and maintain custom forms, update integrations and data aggregation, often using SQL scripts and XML ((depending on the product(s) supported).

Interface with global customers

May be assigned as a dedicated representative for specific customers’ accounts (depending on the product)

Collaboration:

Collaborate with other team members on complex issues/requirements.

Coach new team members.

Participate in brainstorming sessions and contribute with creative ideas.

Escalate to T3 when needed (see more details in the escalation section below).

Other responsibilities:

Attend customer meetings and calls as and when required.

Provide quick training to customers on existing functionality.

Perform additional duties as needed.

Education at degree level or equivalent work experience. Bachelor’s degree in computer science, Information Technology, or related technical discipline preferred. Education at degree level in engineering may be required.
Minimum three (3) years of experience in software troubleshooting, technical support, or relevant experience.
Experience interfacing with external (and global) customers.
Experience working to effectively troubleshoot, and problem solve. This includes being able to work independently to analyze the situation, identify obstacles, obtain key pieces of information, and apply knowledge gained to rectify situations and gain mutual resolution.
Ability to learn new technologies while maintaining high levels of performance in a high-pressure environment.
Strong communication skills, both written and verbal.
Fluent English is essential and additional languages beneficial (e.g. German, French, Spanish, Japanese, Chinese)
Ability to build and maintain relationships with customers.
Change mindset: contribute to and actively participate in change initiatives, offer ideas for continuous improvement.

Preferred Skills:

Previous experience working in a global team with distributed workforce is desirable.
Industry knowledge in Health, Learning, Compliance, Sustainability and/or Renewables is a plus.

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

Apply Now

Refine Your Search

technical support occupations jobs in cotgrave, ntt

Technical Support Specialist

IT Support Technician

IT Support Technician

Technical Support

Technical Support & Customer Success Coordinator

2nd Line Support Analyst

Desktop Support Engineer

IT Support Technician

IT Desktop Support Technician

Service Desk Coordinator

Application Support Analyst (Nights)

Technology Support Technician

Technology Support Technician

Support Engineer 2nd Line

IT Service Desk Engineer

ICT Technician

Senior End User Support Technician

IT & Technical Support Apprentice

IT Support Technician 2nd Line

Desktop Support Analyst - Derby

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