Technical support occupations Work, Jobs in Sutton Bonington, Ntt (with Salaries)

Desktop Support Engineer L1
Cameo —Leicester
- £24,784.50 - £25,000.00 a year
- Full-time
- Customer service
- Administrative experience
- Analysis skills
Quick apply
5d
Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Work from home
Quick apply
Operations Support Engineer
EarthSense —Leicester
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Databases
- Free parking
- Health & wellbeing programme
Quick apply
22h
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- SQL
- Employee assistance programme
Quick apply
IT Desktop Support Technician
Piping Rock UK Ltd —Leicester
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
4d
Technical Support & Customer Success Coordinator
Smartfits Installations Limited —Burton-On-Trent
- £29,000 a year
- Full-time
- Analysis skills
- Computer skills
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Technical customer Support Advisor
Blauberg UK —Leicester
- £28,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
9d
1st Line Support Engineer
Mediamaker Ltd. —Nottingham
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- SQL
- Financial services
- Communication skills
Quick apply
1h
IT Support Technician
Keystone IT Ltd —Nottingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- SharePoint
- Free parking
- Employee discount
Quick apply
1d
Senior End User Support Technician
Equifax —Nottingham
- Full-time
- Google Suite
- Mentoring
- Training & development
- Sick pay
Desktop Support Analyst - Derby
Brightwell —Derby
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
Technical Support
20i Ltd —Mansfield
- £25,000 a year
- Weekend availability
- Computer Science
- Customer service
- JavaScript
- Free parking
Quick apply
2nd Line Support Analyst
nurtur.group —Derby
- Weekend availability
- Hybrid work
- Customer service
- SQL
- HTML
- Free parking
- Sick pay
11d
Support Officer
Leicester City Council —Leicester
- £32,061 - £34,434 a year
- Full-time
- Travel
8d
2nd Line Support Engineer - Nottingham based
CWCS Managed Hosting —Nottingham
- From £29,250 a year
- Weekend availability
- Linux
- In-person
- Free parking
- Sick pay
Quick apply
Senior Network Support Engineer - Reactive
Node4 —Derby
- Hybrid work
- Employee assistance programme
Quick apply
3d
IT Support Technician
Howes Percival —Leicester
- Maintenance
- Travel
- Communication skills
- Employee discount
8d
IT Support Technician
iZan Business Solutions —Newark-on-Trent
- £24,000 - £29,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- English
- Free parking
- Annual leave
Quick apply
4d
Service Desk Analyst
Health Research Authority —Nottingham
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Continuous improvement
18h
Service Desk Coordinator
Mark1 IT Solutions Ltd —Melton Mowbray
- £30,000 - £32,500 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
Quick apply

I want to receive the latest job alerts for technical support occupations in sutton bonington, ntt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support occupations jobs near sutton bonington, ntt

Desktop Support Engineer L1

Cameo -
Leicester

Quick apply

Job details

Full-time
£24,784.50 - £25,000.00 a year
5 days ago

Benefits

Company pension
Private medical insurance
On-site parking

Qualifications

Supplier ordering
Technical troubleshooting
Customer service call handling
Hardware repair
Inbound customer enquiry call handling
Incident management
Stakeholder collaboration
Stock ordering
Customer service
Stakeholder liaison
Incident queue management
Ticket management
Logistics
Breakdown recovery
Administrative experience
Analysis skills
Purchase order creation
Procurement support
Continuous improvement
Ticket management systems
Technical support incident logging
Spare parts inventory management
Organisational skills
IT
Customer support
Customer interaction
IT incident logging
Stock replenishment
Fault diagnosis and repair
Incident log maintenance
Communication skills
Help desk
Rota coordination

Full job description

Job Summary

We are seeking a proactive and customer-focused Service Desk Agent to join our Service Desk team, supporting UK and international customers across Server and Storage, IT infrastructure, Telephony, and Data Networking services.

You will act as the first point of contact for customer requests, taking full ownership of hardware-related incidents throughout the entire ticket lifecycle — from initial logging and triage through to escalation, parts coordination, scheduling, resolution, and closure. The role involves close collaboration with internal technical teams, suppliers, and field engineers to ensure faults are resolved right first time and within agreed Service Level Agreements (SLAs).

This is a fast-paced, operational role requiring strong organisational skills, a calm and analytical approach to problem-solving, and a commitment to delivering an exceptional customer experience. As our service portfolio continues to evolve, you will need to demonstrate flexibility, adaptability, and a genuine enthusiasm for learning new technologies and processes.

The role operates on a shift basis between 9:00am and 5:30pm, covering core office hours. You must be comfortable working as part of a team and independently, using initiative, following defined processes, and communicating effectively with customers and stakeholders.

To support your success, comprehensive training will be provided at our Leicestershire headquarters for approximately 2–4 weeks until you are fully competent with Cameo’s ticketing systems, tools, and processes.

Key Duties and Responsibilities

You will take end-to-end ownership of service desk tickets, ensuring timely resolution, clear communication, and adherence to contractual obligations. Responsibilities include, but are not limited to:

Logging, tracking, prioritising, and documenting incidents and service requests received via phone and email.
Performing initial triage and troubleshooting, escalating complex issues to 2nd/3rd line engineers or Cisco TAC where appropriate.
Managing hardware break-fix cases from start to finish, ensuring effective coordination between customers, suppliers, engineers, and internal teams.Ordering and sourcing parts from internal warehouses or approved third-party suppliers, ensuring SLA compliance.
Scheduling and dispatching field engineers efficiently, optimising resources based on location, skillset, urgency, and SLA.
Coordinating engineer visits and ensuring parts availability prior to attendance.
Proactively communicating progress updates to customers, internal teams, and management throughout the ticket lifecycle.
Providing proof of delivery for parts-only requests and managing returns logistics.
Raising and managing purchase orders, sales orders, and approvals for chargeable works.
Ensuring SLAs are consistently met and following escalation procedures when risks are identified.
Maintaining high-quality standards for customer experience, call handling, and documentation.
Closing tickets accurately, ensuring all parts are returned, boot stock is replenished, serial numbers are updated, and records are complete.
Supporting invoicing by approving sales orders on chargeable tickets.Identifying opportunities for continuous service improvement, highlighting process gaps, recurring issues, and efficiency improvements to Service Management.
Building strong, professional relationships with customers, colleagues, suppliers, and other stakeholders.
Supporting ad-hoc tasks as required by the Service Desk Team Leader or Head of Service Delivery.

During periods of low ticket volumes, you will assist other Cameo departments as required to support business needs. Full training will be provided. Tasks may include project case administration, reporting, purchase order management, stock analysis, and other operational activities.

Key Personal RequirementsEssential

1–2 years’ experience in a customer service, service desk, or support role.
Strong analytical and problem-solving skills.Ability to work independently, make informed decisions, and recognise when escalation is required.
Excellent customer service ethos with clear, confident verbal and written communication skills.
Strong administrative, coordination, organisational, and prioritisation abilities.
Ability to work under pressure and meet tight deadlines.
Flexible, adaptable, and positive “can-do” attitude.
Willingness to learn, develop, and embrace change.
Commercial awareness and understanding of service delivery environments.

Desirable

Experience or knowledge of IT hardware break-fix, server and storage environments, or data centre operations.
Experience working with ticketing systems
Understanding of Incident Management
Understanding of SLAs, KPIs, and contractual service delivery.
Experience coordinating field engineers or third-party suppliers.
Knowledge of logistics, parts management, or supply chain processes.
Strong attention to detail and commitment to process adherence.

Pay: £24,784.50-£25,000.00 per year

Benefits:

Company pension
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in sutton bonington, ntt

Desktop Support Engineer L1

Desktop Support Engineer

Operations Support Engineer

Application Support Analyst (Nights)

IT Desktop Support Technician

Technical Support & Customer Success Coordinator

Technical customer Support Advisor

1st Line Support Engineer

IT Support Technician

Senior End User Support Technician

Desktop Support Analyst - Derby