Complaints manager Work, Jobs in Darlington, Dur (with Salaries)

Policy Adviser- Universal Credit
HM Treasury —Darlington
- £34,820 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexitime
Policy Adviser - Workforce Strategy
HM Treasury —Darlington
- £44,600 - £47,906 a year
- Part-time
- Hybrid work
- Presentation skills
- Budgeting
- Annual leave
- Flexitime
1d
Courier Manager
William Smith Group 1832 —Barnard Castle
- £38,000 - £47,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Free parking
- Employee assistance programme
Quick apply
1d
Nightclub Manager
CIub Ignite Leisure Ltd —Darlington
- From £32,000 a year
- Weekend availability
- Hospitality
- Management
- First Aid Certification
- Employee discount
Quick apply
5d
Economic Crime Policy Adviser
HM Treasury —Darlington
- £36,130 - £41,074 a year
- Part-time
- Hybrid work
- Presentation skills
- Financial services
- Annual leave
- Flexitime
2d
RISE Adviser - North East - Secondary adviser
Department for Education —Darlington
- £600 a day
- Part-time
- Presentation skills
- Travel
- Leadership
Conference & Events Manager - Ramside Hall Hotel
Ramside Hall Hotel —Durham
- Full-time
- Hotel
- Team management
- Organisational skills
Quick apply
2d
Hub Manager
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Management
- Writing skills
- Annual leave
2d
Customer Service Advisor
Protyre Autocare —Stockton-on-Tees
- £27,000 - £29,000 a year
- Full-time
- English
- In-person
- Phone etiquette
- Employee discount
- Life insurance
Quick apply
7h
Principal Operations Manager
Amey Ltd —Catterick Garrison
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Training & development
- Employee discount
Quick apply
2d
RISE Adviser - North East - Early years and primary adviser
Department for Education —Darlington
- £600 a day
- Part-time
- Presentation skills
- Travel
- Leadership
Fixed Term Recall Co-ordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
9d
Front of House Manager
Bannatyne —Darlington
- £13.90 an hour
- Weekend availability
- CRM software
- Supervising experience
- Front desk
- Annual leave
- Employee assistance programme
Customer Service Coordinator
Wilsonart Ltd —Shildon
- Full-time
- Microsoft Excel
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Floor Manager
BABUL'S (DARLINGTON) LTD —Darlington
- £28,000 - £32,000 a year
- Full-time
- Restaurant management
- Supervising experience
- In-person
Quick apply
9d
Duty Manager - Park Head Hotel
The Auckland Project —Bishop Auckland
- Up to £28,000 a year
- Part-time
- Hotel
- Supervising experience
- Conflict management
Quick apply
2d
Customer Complaints Assistant
Broadacres —Northallerton
- £27,533.36 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
13d
Quality Manager
Esterpet Limited —Seaham
- £45,000 a year
- Full-time
- Engineering
- Continuous improvement
- No degree
- Free parking
- Bereavement leave
Quick apply
8h
Partnerships Business Partner - 12-month FTC
AXA —Middlesbrough
- From £45,000 a year
- Sales
- Customer service
- Continuous improvement
4h
Care Home Manager
Oaklands Manor Care Home Ltd —Cleveland
- £50,000 - £65,000 a year
- Full-time
- Management
- Medication administration
- Nursing home
Quick apply

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complaints manager jobs near darlington, dur

Policy Adviser- Universal Credit

HM Treasury -
Darlington

Apply Now

Job details

Permanent | Part-time | Full-time
£34,820 - £40,000 a year

Benefits

Annual leave
Flexitime
Company pension

Qualifications

Presentation skills
Fraud prevention and detection

Full job description

Details

Reference number

469398

Salary

£34,820 - £40,000

For more information on pay, please refer to the guidance at https://hmtreasury.pagetiger.com/cjbibw.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Higher Executive Officer

Contract type

Permanent

Business area

HMT - Personal Tax, Welfare and Pensions

Type of role

Policy

Working pattern

Flexible working, Full-time, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

This post is based in Darlington only (Feethams House).

About the job

Job summary

If youre interested in making a difference to peoples lives, the Treasury can offer you an exciting opportunity to influence decision making that affects the whole of the UK. Working at the heart of government, we collaborate across government to promote responsible public spending and drive strong and sustainable economic growth.

Our work ranges from protecting customers through the regulation of the financial sector, helping to reduce carbon emissions and creating a greener economy, to promoting British trade around the world and supporting people across the country on jobs, growth and more.

We are part of the Darlington Economic Campus, a cross-government hub bringing people together to tackle key national issues while working closer to the communities we serve.

Job description

Serving as a Policy Adviser Universal Credit, you will be central to developing and implementing policies that support more than 7 million households in Great Britain. This opportunity allows you to engage with high-profile government policy and service delivery, especially in addressing fraud and error reduction within the welfare system. Your contribution will be critical to maintaining the reliability of welfare funding and securing value for taxpayers.

Key Responsibilities

Lead creation of the fraud and error package for fiscal events: Design and improve measures intended to reduce benefit fraud and error. Collaborate with DWP and HMT colleagues to assess feasibility, fiscal impact, and cost-effectiveness. You will also provide clear advice to seniors and ministers on options and implications for the fraud and error forecast.
You will take ownership of reviewing of DWPs efficiency plans that target fraud and error prevention. This includes assessing proposed operational, digital, and policy changes, tracking performance against goals, and suggesting where HMT should challenge or approve to ensure balanced efficiencies.
Examining cases and new spending proposals on fraud and error: Review DWP bids and business cases, provide advice on funding decisions, and assist with in-year spending control against agreed plans.
Preparing accurate and succinct counsel on benefits fraud and error for Ministers and senior officials. The tasks involve developing lines to take, ministerial correspondence, and preparing briefing materials.
Support the development of major welfare reforms by playing a central role in formulating and analysing welfare policy options. Contribute to the broader HMT strategy and assist in delivery across several teams.

Why Join Us?

At HM Treasury, we are dedicated to fostering an inclusive and coordinated environment where every team member can succeed. You will have the chance to work on important projects that support the economic well-being of millions of households. Join us and become part of a group that is committed to achieving excellence in public service.

Candidate Drop-In Session

The hiring manager will be running a candidate drop-in session for this role on Wednesday 29th July at 13:30 to 14:00 to give you greater insight about the role as well as the chance to learn more about HM Treasury and ask any questions you may have. If you would like to join us, then use the appropriate link below to join the call at the right time.

https://teams.microsoft.com/meet/368765821600479?p=YC45nGeF5OuToA2odz

If you would like to speak to the hiring manager informally prior to the closing date, please contact Alison Robinson ([email protected]).

Visa sponsorship is not available for this role

Person specification

Application Stage

Application Form

Applications should consist of a CV including your employment history, and a 250-word statement demonstrating evidence of each of the below shortlisting criteria. Your CV and employment history wont be scored. Its used to give context to your application and support discussions at interview.

The panel will review applications and invite those that best demonstrate evidence of the shortlisting criteria below for interview. Please keep this in mind when writing your application.

Please note that only applications submitted through Civil Service Jobs will be accepted.

Making Effective Decisions: Ability to analyse a range of information, evaluate evidence and weigh up different options to make decisions
Delivering at Pace: Capability to work independently and proactively, while managing a very busy workload and delivering to short timescales
Working Together: Ability to build good relationships with colleagues from different teams and use these connections to deliver shared objectives

The lead criterion is: Making Effective Decisions

If we receive a high volume of applications, well first sift using the lead criterion only. Those meeting the minimum score will then be assessed against all remaining criteria.

Interview Stage

If you are successful at the application stage, you will be invited to interview where you will be assessed against the following criteria:

Strengths
Behaviours:
- Delivering at Pace
- Making Effective Decisions
- Working Together

Presentation

Prior to your interview, we will contact you about a presentation that the panel would like you to deliver as part of the assessment. Further details will be communicated to you nearer the time.

Behaviours

We'll assess you against these behaviours during the selection process:

Making Effective Decisions
Delivering at Pace
Working Together

Benefits

Alongside your salary of £34,820, HM Treasury contributes £10,087 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Generous Annual Leave - 25 days (rising to 30 after 5 years), plus public holidays and the Kings birthday.
Outstanding Pension Scheme - Defined Benefit pension with employer contributions of 28.97%
Parental Leave Packages - Including 6 months occupational pay for maternity/adoption, shared parental leave options.
Flexible & Hybrid Working - Options include part-time, job-share, compressed hours, flexitime, and hybrid working (where business needs allow).
Advance Schemes & Discounts - Rental deposit, cycle-to-work, SmartTech, season ticket loans, and access to HM Treasurys benefits portal for a wide range of discount codes.

You can review HM Treasurys full offer here.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

The reference to Experience above is system generated. For this role, experience is not assessed at any stage. We will ask for some CV details in your application form, but this is for reference only and will not be scored.

Candidate Guidance

Please review the candidate guidance for an overview of the Success Profiles and STAR approach, along with top tips for applications and interviews.

Recruitment Timeline

Closing date: 16th August 2026
Shortlisting: w/c 17th August 2026
Interviews: w/c 24th August 2026

This timeline is indicative and may be subject to change. We will inform you if there is a substantial change to the recruitment timeline.

If your contact details change at any time during the selection process, please ensure you update your Civil Service Jobs Profile.

Reserve Lists

You will be placed on a reserve list if your application is successful, but we cannot offer you a role immediately. Where more than one location has been advertised, candidates will be posted in merit order by location. You will be asked to provide your location preference on your application form. Please note that a place on the reserve list does not guarantee an offer.

If you are offered a role in your first preferred location and you decline the offer or are unable to take up the post within a reasonable timeframe, you will be removed from the reserve list, other than in exceptional circumstances.

Those on the reserve list may also be approached for similar roles at a lower grade. If you are offered a role at a lower grade and choose to decline, you can remain on the reserve list.

Internal Fraud Database Check

Candidates cannot apply to roles in the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Successful candidates will be subject to a check on the Internal Fraud Database. This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This also applies to those who resign or otherwise leave before being dismissed for fraud or dishonesty offences had their employment continued. Any applicants details held on the database will be refused employment.

National Security Vetting

Everyone working with government assets must complete Baseline Personnel Security Standard (BPSS) checks. Additionally, successful candidates will be subject to National Security Vetting. The level of security vetting required for this role is Counter-Terrorist Check.

To allow for meaningful checks to be carried out, applicants will need to have lived in the UK for at least 3 out of the past 5 years. You will be asked to provide residency information within your application form, and eligibility for national security vetting will be checked once the advert closing date has passed. In certain circumstances, for example if you have been working abroad on a government posting, a lack of residency would not be a bar to security clearance however the Department will need to consider eligibility on a case-by-case basis once the advert closing date has passed.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Alison Robinson
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

Complaints Process: Our recruitment process is underpinned by the principle of appointment based on fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact HMT by email at: [email protected]. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.

Apply Now

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complaints manager jobs in darlington, dur

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information