Administrative services Work, Jobs in Middlesbrough (with Salaries)

Customer Complaints Assistant
Broadacres —Northallerton
- £27,533.36 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
Clinical Research Coordinator - Middlesborough
IQVIA —Middlesbrough
- Full-time
- English
- Bachelor's degree
- Data entry
Community Mentor
Progress Schools —Middlesbrough
- £30,000 - £40,000 a year
- Travel
- Employee discount
- Referral programme
6d
Administrator
Helios Precision Engineering Ltd. —Hartlepool
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Administration Scheduler
Blanchardstown and Inner City Home Care Association —North Road
- Full-time
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Receptionist
Brunel Insurance Brokers —Stockton-on-Tees
- £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
4d
Senior Pensions Administrator
XPS Pensions Group —Middlesbrough
- Full-time
- Microsoft Word
- Computer literacy
- Mentoring
- Employee discount
- Referral programme
Transport Compliance Coordinator
Logico NE Limited —Newton Aycliffe
- £25,420 - £28,500 a year
- Full-time
- CRM software
- Databases
- Continuous improvement
- Free parking
Quick apply
5d
Support Services Officer Bereavement
Durham County Council —Durham
- £26,403 - £28,598 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
10d
Administrator - Construction & Engineering Department(Part Time)
Middlesbrough College —Middlesbrough
- £9,940.14 - £9,988.54 a year
- Call to connect
- Word processing
- Computer literacy
- Writing skills
- Annual leave
- Employee assistance programme
Legal Administrator (Commercial Property)
Eventus Recruitment Group —Stockton-on-Tees
- £25,000 - £30,000 a year
- Call to connect
- Hybrid work
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Team Administrator
Tees, Esk and Wear Valleys NHS Trust —Northallerton
- £25,760 - £27,476 a year
- Full-time
- Microsoft Office
- Administrative experience
- Supervising experience
- Annual leave
- Employee discount
4d
Bookkeeper/Accounts Assistant
VA Business Services —Stokesley
- £30,500 a year
- Part-time
- Travel
- Organisational skills
- In-person
- Free parking
Quick apply
6d
Senior Pensions Administrator (Public Sector)
XPS Pensions Group —Middlesbrough
- Microsoft Word
- Computer literacy
- Mentoring
- Employee discount
- Referral programme
Financial Administrator (Darlington)
Perspective Financial Group —Darlington
- Monday to Friday
- Computer skills
- Communication skills
- Referral programme
13d
Fixed Term Recall Co-ordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
14d
Caseworker Assistant - SEND Assessment and Review
Stockton-on-Tees Borough Council —Stockton-On-Tees
- £27,254 - £28,598 a year
- Databases
- Presentation skills
- Organisational skills
- Annual leave
- Employee assistance programme
12d
Lettings Manager
Oakwood North Limited —Middlesbrough
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
3d
Accounts Assistant
The Fedcap Group —Stockton-on-Tees
- £26,277 a year
- Full-time
- Databases
- Accounting
- Organisational skills
- Annual leave
- Employee assistance programme
3d
HR Advisor (3 month FTC)
Lionweld Kennedy Group —Middlesbrough
- Part-time
- Human resources
- Recruiting
- Contracts
- Free parking
- Employee assistance programme
Quick apply

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Customer Complaints Assistant

Broadacres -
Northallerton

Quick apply

Job details

Full-time
£27,533.36 a year

Benefits

Cycle to work scheme
Company pension
Employee assistance programme

Qualifications

Administrative support experience
Case note recording
Case record updates
Microsoft Office Suite
Complaint handling
Administrative experience
Organisational skills
Customer interaction
Communication skills

Full job description

Customer Complaints Assistant

Customer Complaints Assistant
Northallerton
£27,533.36 | Full-time (37 hours) | Permanent

The Role

We’re looking for a Customer Complaints Assistant to join our Customer Engagement and Insight Team and provide vital administrative support across our complaints service.

This is an excellent opportunity for someone with strong administration skills who enjoys working in a customer-focused role. You'll help ensure complaints, compensation claims and Housing Ombudsman investigations are accurately recorded, tracked and progressed in line with Broadacres' complaints process. You'll work closely with Customer Complaints Officers and the Customer Engagement & Insight Manager to maintain high standards of complaint handling and customer communication.

This is a varied role where you'll support customers and colleagues, manage case records, coordinate information, monitor deadlines and help identify themes and learning opportunities that improve services for our customers.

Key Responsibilities

Provide administrative support for complaints, compensation claims and Housing Ombudsman investigations

Maintain accurate complaint records, case notes and documentation within the case management system

Support customer communication by sending acknowledgements, updates and requested information

Monitor complaint deadlines, actions and milestones, escalating risks where required

Gather information and coordinate updates from customers and colleagues to support complaint investigations

Assist with preparing correspondence, template letters and draft responses using plain English

Collate complaints data, customer feedback and outcomes to support reporting and service improvement

Help identify trends, themes and learning opportunities from complaints and customer feedback

About You

Experience in an administrative role, ideally within a complaints, customer service or regulated environment

Excellent organisational skills with the ability to manage multiple tasks and deadlines

Strong written and verbal communication skills

Ability to build positive working relationships with colleagues and customers

High levels of accuracy and attention to detail

Professional, empathetic and customer-focused approach

Ability to handle confidential information appropriately

Essential Qualifications & Experience

Good standard of education, including English and Maths, or equivalent relevant experience

Demonstrable experience in complaints administration or another regulated administrative environment

Proficiency in Microsoft Office applications

Understanding of confidentiality, data protection and accurate record keeping

Desirable

Experience working within complaints, housing, customer experience or a regulated service environment

Experience of Salesforce or similar case management systems

Customer service, business administration or housing-related qualification

What We Offer

Generous holiday allowance with the option to buy additional leave, alongside a pension scheme with life cover

Flexible and supportive working within a collaborative and customer-focused team

Access to our BroadRewards platform, offering schemes such as Cycle to Work and Smart Tech

A strong focus on wellbeing, including a 24/7 Employee Assistance Programme, counselling support and occupational health services

Everyday financial and lifestyle support, including eye care and flu vouchers, savings and low-cost loan options, payroll giving to charities, and access to money advice services

Why Broadacres?

At Broadacres, we champion diversity and are committed to being an equal opportunities and disability confident employer. We welcome applications from all community sectors and encourage individuals underrepresented in our organisation to apply.

Our Organisation

Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,900 homes across various regions, providing top-tier services aimed at meeting our vision: 'to be the best rural housing association in the country'. We ensure our customers receive first-class service, making them proud to live in a Broadacres home.

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We may be interviewing as applications come in, so apply early to avoid disappointment.

Quick apply

Refine Your Search

administrative services jobs in middlesbrough

Customer Complaints Assistant

Clinical Research Coordinator - Middlesborough

Community Mentor

Administrator

Administration Scheduler

Receptionist

Senior Pensions Administrator

Transport Compliance Coordinator

Support Services Officer Bereavement

Administrator - Construction & Engineering Department(Part Time)

Legal Administrator (Commercial Property)

Team Administrator

Bookkeeper/Accounts Assistant

Senior Pensions Administrator (Public Sector)

Financial Administrator (Darlington)

Fixed Term Recall Co-ordinator

Caseworker Assistant - SEND Assessment and Review

Lettings Manager

Accounts Assistant

HR Advisor (3 month FTC)

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