Customer service Work, Jobs in Belford, Nbl (with Salaries)

Customer Success Advisor
Sykes Holiday Cottages —Seahouses
- £25,000 a year
- Full-time
- Customer service
- IT
- Communication skills
Quick apply
5d
Receptionist
Newton Hall —Alnwick
- From £12.71 an hour
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Employee discount
Quick apply
Sales Assistant/Customer Service
Total Flooring —Alnwick
- From £13 an hour
- Full-time
- Sales
- Customer service
- English
Quick apply
Front of House Team Member
the old buoy inn —Seahouses
- £12.50 - £14.00 an hour
- Temporary
- Hospitality
- Sales
- Culinary experience
- Free parking
- Employee discount
Quick apply
12d
Bar/Floor staff
Joiners Arms —Alnwick
- Up to £12.71 an hour
- Part-time
- Hospitality
- Bar
- Management
Quick apply
12d
Receptionist Hearing Care Assistant
Hearsharp limited —Kelso
- £13.50 an hour
- Full-time
- Customer service
- Maintenance
- Microsoft Office
Quick apply
Retail Team Member
National Trust —Seahouses
- £12.75 an hour
- Weekend availability
- Free parking
- Employee assistance programme
12d
Customer Assistant
Lidl —Kelso
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
11d
Customer Service Advisor/Administration Assistant
NFU Mutual Agency —Alnwick
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Store Assistant
OneStop —Seahouses
- £12.71 - £13.50 an hour
- Full-time
- Merchandising
- Basic maths
- Driving
- Employee discount
Quick apply
9d
Customer Service Advisor
GoFibre —Berwick-Upon-Tweed
- £26,227.50 a year
- Customer service
- Communication skills
Quick apply
9d
Front of House Team Member
The Bamburgh Castle Inn —Seahouses
- £12.80 an hour
- Part-time
- Annual leave
- Employee assistance programme
Quick apply
12d
Sales Administrator and Account Manager
Be Uniforms - Border Embroideries —Alnwick
- £25,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Employee discount
Quick apply
7d
Activities Team Member
Haven —Tweedmouth
- Up to £12.71 an hour
- Part-time
- Customer service
- Communication skills
- Employee discount
Quick apply
8d
Legal Receptionist/Property Assistant
Taits —Kelso
- From £12.95 an hour
- Weekend availability
- Administrative experience
- Organisational skills
- IT
Quick apply
Pizza Venue Team Member
Haven —Tweedmouth
- Up to £12.71 an hour
- Part-time
- Hospitality
- Customer service
- Kitchen experience
- Employee discount
Quick apply
Customer Team Member
Co-op —Eyemouth
- £13.04 an hour
- Temporary
- Bakery
- Store discount
- Employee discount
Pot Washer/Server
Corn Mill Coffee House —Cornhill on Tweed
- From £12.71 an hour
- Temporary
- Hospitality
- Food service
- Organisational skills
Quick apply
Waitress/Bar Staff
INSIEME SEAHOUSES —Seahouses
- £12.80 - £14.50 an hour
- Part-time
- Serving
- Hospitality
- Bar
- Free parking
Quick apply
9d
Noodle Bar Team Member
Haven —Tweedmouth
- Up to £12.71 an hour
- Part-time
- Hospitality
- Customer service
- Kitchen experience
- Employee discount
Quick apply

I want to receive the latest job alerts for customer service in belford, nbl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Success Advisor

Sykes Holiday Cottages -
Seahouses

Quick apply

Job details

Full-time
£25,000 a year
5 days ago

Benefits

Company pension
Company events

Qualifications

Customer service
IT
Communication skills
Time management

Full job description

Come Join Our Fantastic Team Delivering the Best Holidays at Northumbria Coast & Country Cottages

Salary: £25,000 per annum
- ️ Working Hours: 37.5 hours per week
️ Working Pattern: Monday, Tuesday, Wednesday, Friday 9am-5.30pm, and Saturday 9am to 5pm.
Location: Seahouses, Northumberland.

About the Role:

As a Customer Success Advisor, you will deliver exceptional service across all contact channels, efficiently resolving customer queries and taking full ownership of the customer end-to-end journey. By applying in-depth knowledge of company processes, you’ll provide proactive solutions and ensure an industry-leading customer experience.

Dedicated to creating memorable experiences and building trust, you’ll handle feedback, guide customers through their journey, and support our goal of becoming the UK’s leading holiday letting agency. You’ll also focus on driving efficiency and supporting teammates to streamline processes and maximise team productivity.

Comprehensive training throughout your role will empower you to deliver exceptional outcomes at every customer touchpoint and ensure customer success.

What You’ll Do

➡️ Deliver outstanding customer service across phone, email, chat and digital channels.
➡️ Support customers throughout their journey, from pre-booking queries to post-stay resolutions.
➡️ Resolve customer complaints and escalations promptly, managing cases through to completion within agreed SLAs.
➡️ Proactively identify and resolve customer issues to deliver positive outcomes.
➡️ Build strong customer relationships by providing a personalised, professional service.
➡️ Complete and maintain accurate customer case files and records.
➡️ Work closely with Account Managers and Property Services teams to resolve customer issues.
➡️ Participate in the out-of-hours on-call rota when required.
➡️ Visit local properties when needed to support customer or operational requirements.
➡️ Share feedback and best practices to improve customer experience and operational efficiency.
➡️ Follow company policies, procedures and compliance requirements.
➡️ Demonstrate initiative, sound judgement and a customer-first approach to problem solving.
➡️ Support additional business activities and projects as required.

Live by our four values: One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.

What You’ll Bring

✅ Previous experience in a customer service or similar customer-facing role
✅ Strong conflict resolution and objection-handling skills
✅ Confident using systems and IT platforms
✅ Positive, professional and approachable communication style
✅ Excellent written and verbal communication skills
✅ Strong attention to detail and accuracy
✅ Able to think quickly and solve problems effectively
✅ Well organised with good time management skills
✅ Resilient, with the ability to stay motivated during busy periods
✅ Comfortable working to performance targets and open to feedback and coaching

Bonus Points For

Experience in working with Digital Contact Channels
Experience in working within the travel sector
Commercial acumen

Who Are Northumbria Coast & Country Cottages?

Established in 1981, Northumbria Coast & Country Cottages have over 40 years' experience of offering a superb selection of over 500 personally inspected holiday cottages together with a friendly and professional service. A truly fantastic formula for creating wonderful and memorable holidays. As part of Sykes Holiday Cottages, Northumbria Coast & Country Cottages is committed to creating lasting holiday memories with a positive social and environmental impact.

Why You’ll Love Working With Us

At Northumbria Coast & Country Cottages, & Sykes, we believe in rewarding our people:

Annual bonus scheme linked to company performance.
✈️ Generous holiday allowance + extra days with long service
Option to purchase extra holiday days if you wish.
A day off for your birthday
2 volunteering days per year.
Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
Pension scheme with employer contributions
Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
️ Special offers and discounts designed to enhance your overall wellbeing.
Health cash plan & life assurance.
Training & development opportunities.
24/7 mental health support.
Employee savings scheme
Long service awards and company events

We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.

If you’re passionate about creating unforgettable holidays, we’d love to welcome you to the team. Apply now!

Quick apply

Refine Your Search

customer service jobs in belford, nbl

Customer Success Advisor

Receptionist

Sales Assistant/Customer Service

Front of House Team Member

Bar/Floor staff

Receptionist Hearing Care Assistant

Retail Team Member

Customer Assistant

Customer Service Advisor/Administration Assistant

Store Assistant

Customer Service Advisor

Front of House Team Member

Sales Administrator and Account Manager

Activities Team Member

Legal Receptionist/Property Assistant

Pizza Venue Team Member

Customer Team Member

Pot Washer/Server

Waitress/Bar Staff

Noodle Bar Team Member

I want to receive the latest job alerts for customer service in belford, nbl

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected