Service desk Work, Jobs in Trethomas, Cay (with Salaries)

Service Desk Analyst
Cardiff Metropolitan University —Cardiff
- £28,031 - £28,778 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Annual leave
5d
Customer Service Assistant
Cardiff Students Union —Cardiff
- From £26,306 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
- Life insurance
Quick apply
9d
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
Front Desk Receptionist
Grease Monkeys Cardiff —Cardiff
- £24,785 - £35,000 a year
- Monday to Friday
- Administrative experience
- Organisational skills
- Typing
- Employee discount
Quick apply
1d
Office & Team Administrator
Green Gen Cymru —Cardiff
- £30,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
2d
Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
3d
1st Line Engineer
DAS UK Group —Bedwas
- Azure
- IT
- Financial services
- Annual leave
- Employee discount
10d
Administrative Support Officer
Cwm Taf Morgannwg University Health Board —Pontypridd
- £26,300 - £27,890 a year
- Full-time
- Oracle
- Organisational skills
- Communication skills
8d
HR Systems Officer
Welsh Parliament —Cardiff
- £26,690 - £30,503 a year
- Temporary
- Hybrid work
- Administrative experience
- Presentation skills
- Human resources
- Work from home
11d
Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
- £26,225 - £29,000 a year
- Full-time
- Remote
- Customer service
- Windows
- Administrative experience
Quick apply
Service Desk Engineer
Babcock International —Bristol
- £28,300 - £35,400 a year
- Full-time
- Oracle
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
Team Scheduler
Alexander Mann Solutions (AMS) —Cardiff
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
1d
Service Desk Analyst
Sysco —Portishead
- Full-time
- Bilingual
- Customer service
- English
IT Support Technician
Vishay —Newport
- Microsoft Powerpoint
- Windows
- Microsoft Office
General Support
Visionist Consulting —Newport
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
Senior Business Support Administrator
Menzies LLP —Cardiff
- Organisational skills
- Banking
- Time management
IT Infrastructure Analyst
ZF —Pontypool
- Up to £40 an hour
- Computer Science
- English
- Microsoft Office
Service Desk Analyst - Swedish Speaking
Sysco International —Portishead
- Full-time
- Remote
- Bilingual
- Customer service
- English
Quick apply
Reception Volunteer
Age Connects Torfaen —Torfaen
Infrastructure Engineer
Hugh James —Cardiff
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Computer networking
- Employee assistance programme
- Employee discount

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Service Desk Analyst

Cardiff Metropolitan University -
Cardiff

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Job details

Full-time
£28,031 - £28,778 a year
5 days ago

Benefits

Annual leave
Company pension

Qualifications

Organisational skills
IT
Communication skills

Full job description

Cardiff Metropolitan University is looking for an enthusiastic and customer-focused Service Desk Analyst to join our Digital Services team on an eight month fixed-term basis to provide cover for shared parental leave. This is an excellent opportunity to gain experience within a busy IT Service Desk, supporting both staff and students across the University. You will play a key role in delivering a high-quality IT support service, acting as the first point of contact for technical queries and helping to ensure a smooth and effective digital experience for our users You’ll lead the way by: Delivering exceptional first-line support, resolving technical issues efficiently and professionally across devices, systems, and applications. Driving consistency across the service desk, ensuring accurate logging, knowledge sharing, and high-quality responses. Using your technical skills to empower users, offering clear guidance on effective and secure ways of working. Identifying and escalating issues proactively, helping maintain service stability and continuous improvement. Collaborating across teams and suppliers, ensuring seamless support and helping improve the wider Digital Services offering. What you’ll bring We are looking for a motivated and customer-focused individual with strong technical ability and excellent communication skills. You will be confident explaining technical issues clearly to non-technical users, adapting your approach to suit a wide range of audiences, and demonstrating empathy and patience in a busy support environment. Alongside experience in troubleshooting IT issues, you will bring a collaborative mindset, strong organisational skills, and a commitment to delivering a high-quality, professional IT service. Why join Cardiff Metropolitan University? We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development. We offer excellent benefits such as: Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days (pro rata if part time) Membership of the Local Government Pension Scheme with generous monthly contributions. Excellent family friendly policies – take a look on our Policy Hub page. Opportunities to learn and develop your skills with access to library and digital services facilities. Excellent sports and fitness facilities with subsidised membership. Free family access to our independent specialist wellbeing support provider, Health Assured. Contact us For more information about the role please contact Ian Williams on [email protected] , or feel free to contact Name, the Recruitment Advisor supporting this vacancy on email address. All applications must be submitted online. The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page. Further details: Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English. Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible. Cardiff Metropolitan University is proud to be a Disability Confident employer and a signatory of the Armed Forces Covenant. All applicants with disabilities, or those who are part of the Armed Forces community who during the shortlisting process meet the essential criteria for the role will be progressed to the next stage. The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector. Why Work Here? We invite you to join our collaborative community! Dating back to 1865, we remain rooted in Wales with a global reach, offering you a world of opportunity. Our education, research and innovation deliver positive impact for equality, social inclusion and environmental sustainability, locally, nationally and internationally. Are you ready to contribute to something remarkable? Join us in helping us to progress and deliver real change.

Job Details

School/Unit
Digital & Library Services

Location
Llandaff Campus

Salary
£28,031 to £28,778 per annum pro rata

Fixed term until 01/04/2027

Post Type
Full Time

Closing Date
Friday 26 June 2026

Reference
2526494

Apply Now

Refine Your Search

service desk jobs in trethomas, cay

Service Desk Analyst

Customer Service Assistant

Service Desk Advisor (First Line Helpdesk)

Front Desk Receptionist

Office & Team Administrator

Service Desk Manager

1st Line Engineer

Administrative Support Officer

HR Systems Officer

Technical Support Engineer

Service Desk Engineer

Team Scheduler

Service Desk Analyst

IT Support Technician

General Support

Senior Business Support Administrator

IT Infrastructure Analyst

Service Desk Analyst - Swedish Speaking

Reception Volunteer

Infrastructure Engineer

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