administrator Work, Jobs in aldershot, ham (with Salaries)

Client Administrator UK (On Call, Full-Time)
Telemedicine Clinic —Reading
- Weekend availability
- Microsoft Excel
- English
- IT
Orthodontic Receptionist
Surrey Orthodontics (Godalming) Ltd —Farnham
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Medical Receptionist/Administrator
Princes Gardens Surgery —Aldershot
- From £12.71 an hour
- Part-time
- Customer service
- GP surgery experience
- Administrative experience
- Annual leave
- Employee discount
Quick apply
6h
Administrative Assistant
Hawley Woods School —Hawley
- £28,042 - £29,256 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Employee discount
12d
Administrator
Hays Specialist Recruitment Limited —Farnborough
- £15 an hour
- Hybrid work
- Customer service
7d
Administrator
Mind Mechanical services group —Farnham
- £25,000 - £30,000 a year
- Microsoft Excel
- Microsoft Office
- Organisational skills
Quick apply
9d
Professional Services Administrator
Infor —Farnborough
- Full-time
- Microsoft Powerpoint
- Word processing
- Administrative experience
3d
Antenatal Administrator
Royal Surrey NHS Foundation Trust —Guildford
- £27,106 - £28,850 a year
- Part-time
- Communication skills
11d
Admissions Administrator
Surrey County Council —Woking
- £27,634 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
- Language training provided
Practice Administrator
The Border Practice —Aldershot
- £12.71 an hour
- Part-time
- GP surgery experience
- Administrative experience
- Organisational skills
- Free parking
Quick apply
11d
Administrative Assistant
Gynaecological Medical Practice —Guildford
- £25 an hour
- Temporary
- Hybrid work
- Microsoft Word
- Accounting
- IT
- Free parking
Quick apply
6d
Receptionist
Aspire Defence Services Limited —Aldershot
- Up to £26,800 a year
- Weekend availability
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
6d
School Administrator
University of Surrey —Guildford
- £14,016 - £15,618 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Relocation assistance
2d
Office Administrator
Profiles Personnel —Wrecclesham
- £28,000 - £30,000 a year
- Microsoft Excel
- Administrative experience
- QuickBooks
4d
Senior Guest Services Assistant - Full Time - Birdworld
Haskins Garden Centres —Farnham
- Up to £12.96 an hour
- Weekend availability
- Customer service
- Leadership
- Free parking
- Employee assistance programme
6d
Office Administrator
Portcullis Electric Gates Ltd —Farnham
- £25,000 - £30,000 a year
- Full-time
- Administrative experience
- Organisational skills
- IT
Quick apply
13d
Marketing Assistant
Herrington Carmichael LLP —Farnborough
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount
Administrator - Entry Level
Faith Recruitment —Guildford
- Up to £25,000 a year
- Microsoft Office
- Office experience
6d
Office Administrator
MAK Electrical Solutions Ltd —Send
- £24,800 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
5d
People Administrator
Impact Food Group —Woking
- Full-time
- Administrative experience
- Human resources
- Organisational skills
Quick apply

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Client Administrator UK (On Call, Full-Time)

Telemedicine Clinic -
Reading

Apply Now

Job details

Full-time

Qualifications

Microsoft Excel
English
IT

Full job description

Client Administrator UK

On Call, Evening/Night Time

About TMC

Telemedicine Clinic (TMC), part of Unilabs since 2017, is a European leader in teleradiology and advanced diagnostics. We support more than 130 radiology departments across the UK, Sweden, Denmark, and Norway, and our 300+ specialised radiologists report over 800,000 cases annually. Our mission is to improve patient care through high-quality, timely radiology reporting delivered with operational excellence.

At TMC, we combine the professionalism of a healthcare organisation with the agility of a tech-enabled services provider. We are a diverse, international and values-driven organisation that believes in collaboration, innovation, and doing business with care and integrity.

Department and Reporting

The goal of the Operations Department is to deliver a service to our clients in a smooth, efficient and correct way, within set TAT (turnaround time) and with focus on ATAC (Accessibility, Turn Around Times, Accuracy, Client Satisfaction). In the UK, the Operations team consists currently of 2 teams: Client Admin and Capacity Management (CM). The department must deliver a service in line with the needs and objectives of the clients. The clients are both customers and radiologists.

The service delivered in Operations is divided into 4 areas:

Customer Management (customers and radiologists)
Client objectives (ensuring we deliver per set KPIs and with the expected quality and ISO standards)
Control of cases (control of volumes, language control, and management of cases throughout the workflow)
Implementations and Project management (implementing new clients or workflows)

Reporting:

The Client Administrator reports to the Client Administrator Team Lead. In absence of this profile the Client Administrator reports directly to the Head of Operations and Capacity (HoOC).

Key Responsibilities

The Client Administrator is accountable for the daily communication with clients and for cases control in accordance with the set up defined by the HoOC and the Client Administrator Team Leads.

Managing communication with clients about daily issues and resolve them as soon as possible to ensure that no email/calls are left unattended or pending. Keeping track of and report all incidents, requests, and issues for each client so it can be presented to BU/Sales/Medical management when requested.
Handling daily communication with clients in the most appropriate way (polite, friendly, customer-minded), to ensure client satisfaction.
Introducing incoming data in our systems and checking that outgoing reports are being delivered correctly to clients. Ensuring the documentation contains all essential clinical or patient information and prepare the cases in the most appropriate way to ensure efficient reading from the radiologists.
Organizing own daily work so we can ensure to accomplish agreed KPIs for the hospitals. Flagging to the Lead when there is a potential risk that tasks are delayed.
Informing CM/BU managers about client issues so that planning can be reviewed.
Recognizing and reporting inconsistencies, discrepancies, and errors.
Manage requests to speak and incidents according to guidelines and within defined timelines. Managing ad-hoc tasks such as volume control and requesting logins/informing clients about new radiologists.
Basic training of radiologists in specific tasks related to Client Admin.
Controlling cases throughout the workflow to ensure we manage within set TAT. Handling personal and patient data according to guidelines.

What We’re Looking For

Used to team work
Ability to work with time constraints and to handle sensitive and difficult situations tactfully
Ability to work efficiently and accurately
Not afraid of taking calls/managing complaints from clients. Service-minded
Able to assist new employees in training
Used to computer work, administrative tasks, communication over email/phone with customers; medical knowledge is a plus
Ability to reorganize workload with short notice, take on new tasks and ad hoc responsibilities / tasks
Good level of IT/Office knowledge, especially Excel, and if possible, experience from service sector

Be fluent in the language required for the management of clients (English)
Ability to work full-time 44 hours a week, 11-hour night shifts on a 4-on/4-off rotation including weekends. Shifts will start between 5pm-10.15pm and will end between 4am-9.15am (several shifts available)
This is a hybrid position. You should be able to come into the office approximately 2 night shifts a month. Please note that there will be a 2 week night shift training period on-site.

How to Apply

If this role resonates with you, we’d love to hear from you. Please apply via our careers website.

Apply Now

Refine Your Search

administrator jobs in aldershot, ham

Client Administrator UK (On Call, Full-Time)

Orthodontic Receptionist

Medical Receptionist/Administrator

Administrative Assistant

Administrator

Administrator

Professional Services Administrator

Antenatal Administrator

Admissions Administrator

Practice Administrator

Administrative Assistant

Receptionist

School Administrator

Office Administrator

Senior Guest Services Assistant - Full Time - Birdworld

Office Administrator

Marketing Assistant

Administrator - Entry Level

Office Administrator

People Administrator

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