Application support specialist Work, Jobs in Ampthill, Bdf (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
Packaging Compliance Officer
Mexgrocer Limited —Luton
- £15 an hour
- Part-time
- Research
- Maths
- Data entry
- Free parking
- Employee discount
Quick apply
12d
Key Worker
Autism Bedfordshire —Bedford
- £34,540 - £41,189 a year
- Part-time
- Hybrid work
- Travel
- Discharge planning
- Free parking
- Health & wellbeing programme
Quick apply
Maintenance and Contracts Co-ordinator - Full Time
Levant —Leighton Buzzard
- £29,500 - £32,500 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
Quick apply
2d
Roaming Appointed Person
Radius Group Limited —Northampton
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Mortuary Technician – Embalming Career Pathway
Kevin Matthews Funeral Services —Northampton
- Full-time
- Heavy lifting
- Cleaning
- Health & wellbeing programme
- Employee discount
Quick apply
5d
Payment Support Advisor
Amplius —Milton Keynes
- £19,033.82 - £34,498.80 a year
- Part-time
- Hybrid work
- Organisational skills
5d
Project Coordinator - Industrial Services
Veolia ES (UK) Limited —Stewartby
- Up to £38,000 a year
- Full-time
- Computer literacy
- Business development
- Travel
- Employee discount
Quick apply
3d
Customer Service Advisor
Copart —Bedford
- £27,976 a year
- Monday to Friday
- Communication skills
- Employee discount
- Life insurance
Quick apply
Housing Support Officer
Amicus Trust —Sandy
- £26,677.16 a year
- Full-time
- Travel
- In-person
- Communication skills
- Store discount
- Health & wellbeing programme
Quick apply
13d
Account Executive
Copart —Bedford
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
- Employee discount
- Life insurance
Quick apply
6d
Detention Custody Officer
Serco Plc —Bedford
- £31,000 - £35,000 a year
- 12 hour shift
- Hybrid work
- No experience needed
- Conflict management
- Free parking
- Paid training
VacancyTitle: Join The Team
Keech Hospice —Luton
- Full-time
- Hospice
Public Health Officer – Children and Families
Luton Borough Council —Luton
- £39,862 - £41,771 a year
- Full-time
- Data analysis skills
- English
- No degree
10d
Intelligence and Incident Response Co-ordinator
Wilson James —Milton Keynes
- £14.58 an hour
- Customer service
- Data analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Welfare Rights Advisor (homelessness prevention)
Community Law Service (Northampton and County) —Northampton
- £24,779 - £28,962 a year
- Part-time
- Hybrid work
- Microsoft Office
- Mentoring
- Flexible schedule
- Sick pay
Quick apply
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Communication skills
Quick apply
3d
Security Officer
Amulet —Dunstable
- £13.45 an hour
- Full-time
- Microsoft Word
- Customer service
- First Aid Certification
- Annual leave
Quick apply
6d
Family Help Officer
Bedford Borough Council —Bedford
- £25,583 - £25,989 a year
- Full-time
- English
- Organisational skills
4 Year Technical Degree Apprentice (IT & Technology)
Unisys —Milton Keynes
- Full-time
- Data analysis skills
- Analysis skills
- Organisational skills

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application support specialist jobs near ampthill, bdf

1st Line Service Desk Analyst (Days)

Intercity Technology -
Shefford

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Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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Refine Your Search

application support specialist jobs in ampthill, bdf

1st Line Service Desk Analyst (Days)

Packaging Compliance Officer

Key Worker

Maintenance and Contracts Co-ordinator - Full Time

Roaming Appointed Person

Mortuary Technician – Embalming Career Pathway

Payment Support Advisor

Project Coordinator - Industrial Services

Customer Service Advisor

Housing Support Officer

Account Executive

Detention Custody Officer

VacancyTitle: Join The Team

Public Health Officer – Children and Families

Intelligence and Incident Response Co-ordinator

Welfare Rights Advisor (homelessness prevention)

1st Line Support Analyst

Security Officer

Family Help Officer

4 Year Technical Degree Apprentice (IT & Technology)

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