Helpdesk support Work, Jobs in Appleton Thorn, Chs (with Salaries)

Helpdesk Operator
Sodexo —Salford
- £12.71 an hour
- Microsoft Word
- Computer literacy
- Continuous improvement
Quick apply
7d
IT Helpdesk Assistant
Ticopti —Trafford
- £28,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
8d
Junior IT Service Desk Representative (Apprentice)
Primary Goal —Chester
- £23,000 - £25,000 a year
- Full-time
- Computer Science
- Data entry
- Communication skills
Helpdesk Planner
Novus Property Solutions Ltd —Warrington
- Full-time
- Organisational skills
- IT
- Employee discount
Quick apply
8d
Help-Desk support analyst (1st line)
Roman Catholic Archdiocese of Liverpool —Liverpool
- £27,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Helpdesk Operator
ISS Facility Services —Macclesfield
- £12.71 an hour
- Day shift
- Hospital
- Communication skills
8d
Facilities Coordinator
Kudos Services —Warrington
- £28,000 a year
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
8d
1st Line Support Analyst
Sharp —Stockport
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
13d
Helpdesk & Switchboard Operator
ISS Facility Services —Macclesfield
- £12.71 an hour
- Rotating shift
- Communication skills
Property Helpdesk Administrator
Admiral Taverns —Chester
- £23,500 - £24,500 a year
- Full-time
- Microsoft Outlook
- Organisational skills
- Budgeting
- Free parking
- Health & wellbeing programme
Quick apply
6d
IT Support Officer - Medical School
University of Greater Manchester —Bolton
- £29,588 - £34,610 a year
- Full-time
- School
2nd Line Support Consultant
BCN Group —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
10h
Client Support
Wates —Manchester
- Organisational skills
- Communication skills
IT Infrastructure & Support Technician
Clarion Security Systems Ltd —Manchester
- £32,000 - £38,000 a year
- Full-time
- Social media management
- SharePoint
- In-person
Quick apply
6d
Graduate IT Support
Allied Pharmacies —St Helens
- Full-time
- Computer Science
- Travel
- Scripting
Quick apply
3d
Customer Service Hub Operative (insurance)
Roofcare —Prenton
- £28,080 a year
- Full-time
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
1d
Technical Administrator
Emcor —Deeside
- £29,000 - £30,000 a year
- Full-time
- Microsoft Word
- Customer service
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
Office Coordinator
Bibby Financial Services —Manchester
- £27,000 - £30,000 a year
- Full-time
- Organisational skills
- Front desk
- Gym membership
Quick apply
Customer Service Executive
Marqetspace —Manchester
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Bilingual
- Computer literacy
- Computer skills
- Annual leave
Quick apply
7d
Recruitment Consultant
Stellify —Liverpool
- £28,000 - £32,000 a year
- Remote
- Sales
- Recruiting
- Leadership
Quick apply

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Helpdesk Operator

Sodexo -
Salford

Quick apply

Job details

£12.71 an hour
7 days ago

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Continuous improvement
Computer hardware
Data entry
Customer support
Customer interaction
Typing
Communication skills

Full job description

Job Introduction

Helpdesk Operators

Location: 310 Broadway, Salford, M50 2UE

We are looking for a proactive and customer-focused Helpdesk Operators to join our team. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in delivering a high standard of service.

As a key point of contact for customers and suppliers, you will be responsible for responding to calls, emails and messages within agreed service levels, accurately recording information, and ensuring queries are resolved efficiently. The role requires excellent attention to detail, strong communication skills, and a professional and confident telephone manner. You will work closely with colleagues and suppliers to provide outstanding support, escalating issues where appropriate and contributing to continuous service improvement. We are looking for someone who is adaptable, eager to learn, and committed to delivering a positive customer experience in a dynamic and evolving environment.

DBS, BPSS and SC Clearance Requirement: Candidates must be able to successfully pass DBS, BPSS and Security Check (SC) Clearance. To be eligible for SC Clearance, applicants must have resided continuously in the UK for at least the past five years. Any offer of employment will be subject to satisfactory completion of all required security vetting and clearance checks.

Key Responsibilities:

Accurately record caller details, issues, and severity levels, ensuring Team Leaders are informed of any situations that may escalate.
Work in line with established processes and procedures.
Respond promptly and efficiently to incoming calls, emails, and messages in accordance with client service levels.
Demonstrate strong attention to detail when gathering and inputting information.
Maintain a clear, professional, and confident telephone manner.
Deliver a high level of customer and supplier satisfaction, using logic and common sense to resolve queries and escalating issues when required.
Attend training and coaching sessions and apply any updates to duties, methods, working hours, or procedures.
Identify potential areas for improvement and report them to the Team Leader.
Remain flexible and adaptable to change within the role.

Essential Skills & Experience:

Ability to build productive relationships with customers and suppliers.
Basic understanding of computer hardware, peripherals, and applications (e.g., networks, shared files/folders, report creation).
Confident keyboard and data‑entry skills.
Basic proficiency in Microsoft Word and Excel.

Sodexo’s Business Support segment sits at the heart of our organisation, providing the essential services that keep our operations running smoothly and efficiently. As a central function, Business Support brings together a diverse range of specialist teams - including our technology and digital services - to deliver the systems, processes and expertise that enable Sodexo to thrive.

From driving innovation to ensuring seamless administrative, commercial and operational support, the Business Support segment plays a critical role in strengthening performance across all parts of the business. Joining this segment means becoming part of a collaborative, solutions‑focused environment where your work directly contributes to the success of our people, our clients and the communities we serve.

For further details regarding our Sodexo benefits please see attached.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Quick apply

Refine Your Search

helpdesk support jobs in appleton thorn, chs

Helpdesk Operator

IT Helpdesk Assistant

Junior IT Service Desk Representative (Apprentice)

Helpdesk Planner

Help-Desk support analyst (1st line)

Helpdesk Operator

Facilities Coordinator

1st Line Support Analyst

Helpdesk & Switchboard Operator

Property Helpdesk Administrator

IT Support Officer - Medical School

2nd Line Support Consultant

Client Support

IT Infrastructure & Support Technician

Graduate IT Support

Customer Service Hub Operative (insurance)

Technical Administrator

Office Coordinator

Customer Service Executive

Recruitment Consultant

I want to receive the latest job alerts for helpdesk support in appleton thorn, chs

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