Delivery manager Work, Jobs in Bickley, Chs (with Salaries)

Service Delivery Manager
Specialist Network Operations —Oswestry
- £30,000 - £35,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Computer networking
Quick apply
6d
Project Delivery and Engagement Manager
Iceland —Deeside
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Project management
- Free parking
- Employee discount
8d
Service Delivery Manager Northern Europe
Sibelco —Talke
- Computer Science
- English
- Bachelor's degree
Quick apply
IT Service Delivery Manager
Custodia —Knutsford
- £40,000 a year
- IT
- Communication skills
- Free parking
- Gym membership
Service Delivery Manager
North West Ambulance Service NHS Trust —Liverpool
- £57,528 - £64,750 a year
- Full-time
- Leadership
9d
Hire Desk Team Leader
Hire Safe Solutions Ltd —Runcorn
- From £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Associate Technical Delivery Manager
Radius Limited —Crewe
- Full-time
- Project management
- Agile
- Employee assistance programme
Quick apply
Technical Delivery Lead
Dechra Pharmaceuticals PLC —Northwich
- £90,000 - £95,000 a year
- Project management
- Travel
- Agile
- Employee assistance programme
6d
Service Delivery Manager
Blue Wireless —Chester
- Hybrid work
- Sales
Quick apply
6d
Car Sales Manager | Automotive Sales Manager
Holdcroft —Ellesmere Port
- £77,000 a year
- Full-time
- Sales
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
6d
Head of Delivery
Scottish Power —Middlewich
- £70,800 - £88,500 a year
- Management
- Customer service
- Engineering
- Annual leave
- Employee discount
2d
Pallet Dispatch Lead
British Ironwork Centre —Oswestry
- £14 an hour
- Weekend availability
- Forklift
- Warehouse experience
- In-person
- Free parking
- Store discount
Quick apply
10d
Showroom Manager
HSL Chairs —Chester
- £17.87 an hour
- Full-time
- Sales
- Communication skills
- Free parking
- Employee discount
Quick apply
Store Manager
Montezuma's Chocolates —Chester
- Full-time
- Hospitality
- Customer service
- In-person
- Employee discount
- Referral programme
Quick apply
Store Manager
Nisa Local —Wrexham
- £14.00 - £14.59 an hour
- Full-time
- Bilingual
- Management
- Sales
- Store discount
- Employee discount
Quick apply
Replenishment Manager
B&M Retail —Stoke-on-Trent
- Weekend availability
- Leadership
- Employee discount
Business Systems Delivery Lead
Bathroom Mountain —Stoke-on-Trent
- £35,000 - £40,000 a year
- Full-time
- Project management
- Software development
- In-person
- Free parking
- Employee discount
Quick apply
2d
Refit Delivery Manager - North East & Yorkshire
B&M Retail —Liverpool
- Full-time
- Merchandising
- Retail management
- Leadership
- Employee discount
1d
Account Manager
Floorless —Chester
- From £35,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
- Annual leave
Quick apply
7d
Store Manager
Electricity Solutions Ltd —Ellesmere Port
- £13 - £14 an hour
- Part-time
- Microsoft Excel
- Microsoft Office
- Driving
- Sick pay
Quick apply
12h

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delivery manager jobs near bickley, chs

Service Delivery Manager

Specialist Network Operations
Oswestry

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
6 days ago

Qualifications

Jira
ITIL Certification
Operations management
Performance management
Analysis skills
Presentation skills
ITIL
Computer networking
Telecommunication
ServiceNow
Leadership
Communication skills

Full job description

Reports to: Head of Service Management

As a Service Delivery Manager (SDM), you will be responsible for the day-to-day delivery and operational performance of services provided to assigned customers or service areas. You will act as the primary operational point of contact, ensuring services are delivered in line with contractual commitments, Service Level Agreements (SLAs), and customer expectations.

The Service Delivery Manager will work closely with Operations, Service Management, Engineering, Project Delivery, and Customer stakeholders to ensure service quality, customer satisfaction, continual improvement, and effective management of operational risks and escalations. This role requires strong stakeholder management skills, operational leadership, and a proactive approach to service excellence.

Key ResponsibilitiesService Delivery Management

Own the operational delivery of services for assigned customers or service portfolios.
Ensure services are delivered in accordance with contractual obligations, SLAs, OLAs, and agreed KPIs.
Monitor service performance and proactively identify service risks, issues, and opportunities for improvement.
Coordinate internal teams to ensure consistent and effective service delivery.
Maintain overall accountability for customer service health and operational stability.

Customer Relationship Management

Act as the primary operational contact for assigned customers.
Build and maintain strong working relationships with customer stakeholders.
Manage customer expectations and ensure effective communication of service performance and ongoing activities.
Drive customer satisfaction through professional engagement and proactive service management.
Represent the customer perspective within operational and service review forums.

Service Reviews & Reporting

Lead regular service review meetings with customers and internal stakeholders.
Produce and present service reports demonstrating SLA performance, KPI achievement, trends, risks, and improvement activities.
Provide performance insights and recommendations to support continual service improvement.
Ensure service reporting remains accurate, timely, and aligned to contractual requirements.

Incident, Problem & Escalation Management

Coordinate operational response to significant service-impacting incidents.
Manage customer communications during major incidents and high-priority service disruptions.
Track incident resolution activities and ensure agreed actions are completed.
Participate in root cause reviews and drive follow-up actions arising from Problem Management activities.
Manage escalations through to satisfactory resolution, ensuring appropriate stakeholder engagement throughout.

Continual Service Improvement

Identify opportunities to improve service quality, efficiency, customer experience, and operational effectiveness.
Maintain a service improvement register and track progress against agreed improvement plans.
Work collaboratively with operational and engineering teams to implement service enhancements.
Support initiatives designed to improve SLA achievement and customer outcomes.

Governance & Risk Management

Ensure service delivery activities comply with defined service management processes and governance standards.
Maintain visibility of operational risks and coordinate mitigation activities.
Support audit, compliance, and reporting activities as required.
Ensure service documentation remains accurate, current, and fit for purpose.

Commercial & Contractual Awareness

Maintain an understanding of customer contractual obligations and service commitments.
Support management of contract deliverables and identify potential service-related risks or opportunities.
Assist with service change requests, contract reviews, and onboarding of new service requirements.
Support achievement of customer retention and growth objectives through excellent service delivery.

Qualifications & Experience

Minimum 3 years' experience in Service Delivery, Service Management, Operations Management, or a related role.
Demonstrable experience managing customer-facing service relationships.
Experience working within ITIL-based service management environments.
Strong understanding of SLA, KPI, and service performance management.
Experience managing operational escalations and major incidents.
Excellent communication and stakeholder management skills.
Strong analytical, organisational, and problem-solving abilities.

Desirable Skills

ITIL Foundation certification.
Experience within Managed Services, Telecommunications, Network Operations, or Technology Services.
Experience with service management tools such as Jira, ServiceNow, Halo, or similar platforms.
Experience leading service reviews and presenting performance information to customers.
Understanding of Continual Service Improvement methodologies.

Why Join Us?

Play a key role in delivering exceptional customer outcomes.
Work closely with operational, engineering, and leadership teams.
Influence service quality, customer satisfaction, and operational excellence.
Be part of a culture focused on continual improvement and customer success.

Job Type: Full-time, Permanent
Work Location: Office Based

Pay: £30,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

delivery manager jobs in bickley, chs

Service Delivery Manager

Project Delivery and Engagement Manager

Service Delivery Manager Northern Europe

IT Service Delivery Manager

Service Delivery Manager

Hire Desk Team Leader

Associate Technical Delivery Manager

Technical Delivery Lead

Service Delivery Manager

Car Sales Manager | Automotive Sales Manager

Head of Delivery

Pallet Dispatch Lead

Showroom Manager

Store Manager

Store Manager

Replenishment Manager

Business Systems Delivery Lead

Refit Delivery Manager - North East & Yorkshire

Account Manager

Store Manager

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