Technical support occupations Work, Jobs in Birchwood, Chs (with Salaries)

First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
- Employee assistance programme
2d
Desktop Support Technician
Allied Pharmacies —St Helens
- Full-time
- Communication skills
Quick apply
1st Line Maintenance Analyst
Betfred —Warrington
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
2d
2nd Line IT Support Analyst
Mission Mars (Head Office) —Manchester
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Azure
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
IT Support Engineer
GWA Group —Warrington
- Full-time
- Azure
- Windows
- Driving
6d
IT Support Engineer
Hudson Hill Consulting —Wigan
- Up to £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
10d
Field Support Engineer - ITS
TK Elevator —Wythenshawe
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Referral programme
IT Field Service Engineer
Eurofins UK Forensic Services —Birchwood
- Full-time
- Customer service
- Driving
- Travel
- Free parking
- Annual leave
Quick apply
IT Support Engineer
Obsidian Networks Ltd —Chester
- £23,000 - £32,000 a year
- Full-time
- Customer service
- Linux
- Free parking
Quick apply
9d
1st Line Support Technician
CTRL-S LTD —Stockport
- £24,750 - £30,000 a year
- Full-time
- Azure
- Customer service
- IT
- Health & wellbeing programme
- Flexitime
Quick apply
3d
ICT Technician
LYMM HIGH SCHOOL —Lymm
- £26,846 - £27,274 a year
- Full-time
- IT
- School
19h
(Technical) Customer Service Advisor
Moving Intelligence —Stockport
- £26,000 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
8d
Local IT Support Technician
Fieldfisher —Manchester
- Full-time
- IT
- In-person
- Communication skills
ICT Operations Technical Engineer
Countess of Chester Hospital NHS Foundation Trust —Chester
- £28,392 - £31,157 a year
- Full-time
- Microsoft Office
- Organisational skills
- SharePoint
2d
Desktop Support Technician
Fletchers Solicitors —Bolton
- Full-time
- Azure
- Customer service
- Windows
- Sick pay
Quick apply
6d
IT Client Support Specialist
Ecolab Inc. —Northwich
- Full-time
- Customer service
- IT
- Communication skills
7d
Primary Schools ICT Technician
St Helens Borough Council —St Helens
- £28,598 - £31,022 a year
- Full-time
- Customer service
- Computer networking
- IT
20h
Digital IT Support Technician
Manchester University NHS Foundation Trust —Manchester
- £28,392 - £31,157 a year
- Full-time
- University
- AI
2d
Technical Support (Telecoms) - 1st Line
Radius Limited —Crewe
- Full-time
- Hospitality
- Customer service
- Employee assistance programme
Quick apply

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First Line Technical Support

PHOENIX Medical Supplies Limited -
Borough of Halton

Apply Now

Job details

£28,461.32 a year
2 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Windows Server
TCP
Avaya
Customer service
LAN
Microsoft Exchange
Windows
ITIL
IT
TCP/IP
Communication skills
Active Directory

Full job description

Job Title: 1st Line Technical Support

Location: Runcorn

Salary: £28,461.32

Working Pattern: Monday to Friday 09.00 – 17.15, 37.5 hour per week

About Us:

At Phoenix Medical Supplies, we pride ourselves on delivering top class, business relevant solutions to the UK healthcare industry. Join us and be a part of a team that really makes a difference.

We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies and distribution centres during operational service hours.

Key Responsibilities:

In accordance with the defined ITIL processes provide incident management, request fulfilment, and access management services as a first point of contact. Ensure tickets are actioned in accordance with agreed SLA targets, using escalation processes where necessary.
Develop solutions and workarounds for incidents and problems where none exists.
Work cross-functionally within the IT Department to ensure the successful transition of new services into production. This may include installing, configuring and updating devices and applications. Ensure the CMDB is updated in a timely manner to reflect details of such changes.
Contribute to the process of Continuous Service Improvement by making suggestions of improvements to polices, processes and procedures.
Assist in meeting team and service performance KPIs in agreement set within the IT Service Operation Function.
Ensure that relevant IT and Data Security standards & policies are met at all times.
Monitoring of key group business systems for performance and availability through event and system monitoring resulting in reactive and proactive management of infrastructure and applications.
Support the Platform Specialists to perform client and server patching as and when required.
Create and maintain knowledgebase articles and documentation.

What We’re Looking For:

Experience of working on an IT field role along with exposure of ITIL processes is desirable.
Experience of working in a customer facing environment on telephone and face to face.
Experience within IT service delivery.
Exceptional Customer Service
Excellent interpersonal, communication and customer service skills.
Excellent troubleshooting and problem solving skills.
Practical experience of some or all of (Mandatory):
- Microsoft Windows Server and desktop operating systems.
- Active Directory administration.
- MS Exchange administration.
- Microsoft RDS administration.
- Hardware, peripherals, mobile devices.
- TCP/IP, LAN and WAN troubleshooting.
Practical skills these specialist applications (Desirable):
- CSD
- PlanetPress
- VIS
- ProScript Connect
- Buetema MDE
- MultePOS
- Avaya telephone system administration including Contact Centre.

What We Offer

22 days (pro rata) annual leave plus bank holidays, increasing with length of service
Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)
iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
High street discounts and offers
Employee Assistance Programme (EAP)
Contributory Pension Scheme
Fully funded accredited training programmes through the Apprenticeship Scheme

INDPMS

Apply Now

Refine Your Search

technical support occupations jobs in birchwood, chs

First Line Technical Support

Desktop Support Technician

1st Line Maintenance Analyst

2nd Line IT Support Analyst

IT Support Engineer

IT Support Engineer

1st line Service Desk Analyst

Field Support Engineer - ITS

IT Field Service Engineer

IT Support Engineer

1st Line Support Technician

ICT Technician

(Technical) Customer Service Advisor

Local IT Support Technician

ICT Operations Technical Engineer

Desktop Support Technician

IT Client Support Specialist

Primary Schools ICT Technician

Digital IT Support Technician

Technical Support (Telecoms) - 1st Line

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