Senior client services manager Work, Jobs in Bournemouth, Dor (with Salaries)

Client Services Director
Bright Blue Day —Bournemouth
- £75,000 - £85,000 a year
- Full-time
- Travel
- Financial services
- AI
3d
ESG Manager
Innovus —New Milton
- £50,000 - £55,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- In-person
- Free parking
Quick apply
11d
Assistant Manager - Day Services
The Stable Family Home Trust —Southbourne
- £30,135 a year
- Full-time
- Management
- In-person
- Employee discount
Quick apply
Transaction Services Manager/Senior Manager
BDO —Southampton
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Management
Account Manager / Senior Account Manager
Bright Blue Day —Bournemouth
- Full-time
- Project management
- Organisational skills
- Communication skills
3d
Assistant Production Manager
elix sourcing solutions —Ringwood
- £37,500 - £42,500 a year
- Supervising experience
Block Manager
LRG —Poole
- Organisational skills
- IT
- Communication skills
Quick apply
9d
Senior Coordinator - RCA Surveying Team
Innovus —New Milton
- £28,000 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Organisational skills
Quick apply
Business Support Manager
M Group —Southampton
- Microsoft Office
- Hotel
- Organisational skills
- Annual leave
- Employee assistance programme
Group Account Director - Global Fintech Account
Bright Blue Day —Bournemouth
- From £65,000 a year
- Full-time
- Travel
- Organisational skills
- Financial services
3d
Senior Administrator
Colten Care —Christchurch
- £14.20 - £15.70 an hour
- Weekend availability
- Nursing home
- Customer service
- Microsoft Office
4d
Operational Excellence Lead
Knight Square Insurance —New Milton
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Team management
- Free parking
Quick apply
Senior Test Manager
Quilter —Southampton
- Full-time
- Analysis skills
- Project management
- Scripting
3d
Control Manager Vice President
JPMorganChase —Bournemouth
- Full-time
- Financial services
- Communication skills
12d
Senior RCA Coordinator
Innovus —New Milton
- Full-time
- Microsoft Outlook
- Microsoft Office
- Organisational skills
Quick apply
Senior Rehabilitation Case Manager - Salisbury
Proclaim Care Limited —Salisbury
- £52,000 - £55,000 a year
- Full-time
- Management
- Administrative experience
- Case management
- Annual leave
- Work from home
Senior Planner
MWHTreatment —Christchurch
Senior Project Manager
AtkinsRéalis —Southampton
- Full-time
- Hybrid work
- Project management
- Leadership
- Communication skills
4d
Operations Manager Children's Residential
SGS Care Ltd —Bournemouth
- £70,000 - £75,000 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Agent Transitions Project Manager
JPMorganChase —Bournemouth
- Full-time
- Project management
9d

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senior client services manager jobs near bournemouth, dor

Client Services Director

Bright Blue Day -
Bournemouth

Apply Now

Job details

Full-time
£75,000 - £85,000 a year
3 days ago

Qualifications

Customer relationship management
Financial services
Cybersecurity
AI
B2B marketing
Leadership

Full job description

Want to join us?

We build our integrated skills, services and teams around our clients’ requirements. Constantly pushing ourselves to be better tomorrow than we were today. Think you might be a good addition to the team?

Bournemouth Based Dreamers

It’s not just about being surrounded by a bunch of clever, funny, crisp-eating, good looking people. Being a bbd’er also comes with everything you’d expect – and hopefully a little more.

Want to be part of an awesome team comprising of thinkers, doers, problem solvers and creators? We don’t care how you got here, we just want to know if you are ready for the next step.

Bright Blue Day is looking for an ambitious Client Services Director to lead our Client Services function and play a key role in shaping the future of the agency.

Reporting directly to the Managing Directors, you'll be responsible for the growth, retention, and commercial performance of our key client accounts, while leading and developing a team of eight client services professionals from Account Executives through to Account Directors.

This is not a hands-on account delivery role. Your focus will be on building senior client relationships, developing people, driving commercial growth and creating the conditions for great work to happen.

As a member of the Leadership Team, you'll contribute to agency-wide decisions, helping shape our people, proposition, growth strategy and future direction.

Working across B2B clients in sectors including cybersecurity, financial services and insurance, you'll ensure our largest accounts continue to grow, deliver against agreed objectives and see bbd as a trusted strategic partner.

We're entering an exciting period of growth, transformation and AI adoption, and we're looking for someone who wants to play a meaningful role in shaping what comes next.

Key Responsibilities

Lead, mentor and develop a Client Services team of nine people, spanning Account Executives through to Account Directors.
Drive retention, growth and profitability across bbd’s key client accounts.
Own the strategic oversight of Client Development Plans (CDPs) across our top accounts, ensuring clear growth opportunities and alignment between client goals and agency objectives.
Build and maintain senior-level client relationships that extend beyond project delivery.
Provide strategic guidance and commercial insight aligned to client objectives and bbd’s service offering.
Act as the senior escalation point for key client opportunities and challenges.
Contribute to agency strategy, growth initiatives and leadership team decision-making.
Champion efficient ways of working, including the adoption of AI tools and technologies that enhance client service performance.

What We're Looking For

Essential Experience

5+ years' experience in a senior Client Services leadership role within a B2B marketing agency.
Proven experience leading and developing teams across multiple levels of seniority, including Account Executives, Account Managers, Senior Account Managers and Account Directors.
Experience managing and developing teams of at least 4+ direct reports, with responsibility for performance, progression and succession planning.
Demonstrable experience leading teams through growth, change and evolving ways of working.
Strong experience building and maintaining senior client relationships, including C-suite and executive stakeholders.
Proven track record of retaining and growing strategic client accounts.
Strong commercial understanding, including forecasting, profitability, account growth planning and revenue retention.
Experience working with clients in sectors such as cybersecurity, technology, financial services or insurance.
Experience contributing to agency leadership, business growth and strategic decision-making.
Strong understanding of AI tools, platforms and emerging technologies that are transforming client services, agency operations and client engagement.

Personal Attributes

Ambitious and motivated by helping shape the future direction of an agency.
Excited by the opportunity to play a leadership role beyond the Client Services department.
A natural coach and mentor who enjoys developing people at all stages of their careers.
Commercially minded and comfortable balancing client, people and business priorities.
Strategic, proactive and growth-focused.
Curious, adaptable and open to new technologies and ways of working.
Confident, influencing and building relationships at senior levels.
Accountable, collaborative and aligned with a people-first culture.

Location & Travel

Based in Bournemouth and able to work from our office five days per week.

Willing and able to travel regularly within the UK and internationally, including America, when required.

£75k - £85k depending on experience and potential bonus growth options

Apply Now

Refine Your Search

senior client services manager jobs in bournemouth, dor

Client Services Director

ESG Manager

Assistant Manager - Day Services

Transaction Services Manager/Senior Manager

Account Manager / Senior Account Manager

Assistant Production Manager

Block Manager

Senior Coordinator - RCA Surveying Team

Business Support Manager

Group Account Director - Global Fintech Account

Senior Administrator

Operational Excellence Lead

Senior Test Manager

Control Manager Vice President

Senior RCA Coordinator

Senior Rehabilitation Case Manager - Salisbury

Senior Planner

Senior Project Manager

Operations Manager Children's Residential

Agent Transitions Project Manager

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