Customer success manager Work, Jobs in Bromley (with Salaries)

Service Delivery Administrator
SoClean Commercial Services PLC —Orpington
- £35,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Databases
- Free parking
Quick apply
3d
Partnerships Development & Account Executive
Professional Development Group —London
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Communication skills
- Annual leave
- Flexitime
Quick apply
Junior Business Development Manager
PRIME GLOBAL PUBLISHING LTD —Dartford
- Business development
- Communication skills
Quick apply
Sales Manager
Bannatyne —Orpington
- £35,000 a year
- Weekend availability
- CRM software
- Customer service
- Team management
- Annual leave
- Employee assistance programme
Senior Lettings Manager | Councils & Housing Partnerships
Estate agents —London
- £45,000 - £60,000 a year
- Full-time
- Customer service
- Business development
- Team management
Quick apply
Front of House Manager
BidvestNoonan —London
- £45,000 a year
- Full-time
- Customer service
- Hotel
- Continuous improvement
Quick apply
6h
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
Quick apply
Business Development Manager
EcoScent —London
- From £35,000 a year
- Full-time
- CRM software
- Hospitality
- Business development
- Health & wellbeing programme
- Annual leave
Quick apply
14d
Graduate Member Success Manager
HonestBrands —Clapham
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- AI
- Leadership
Quick apply
Customer Success Manager
Juicebox —London
- £110,000 - £160,000 a year
- Full-time
- AI
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Travel
Quick apply
Customer Success Manager - UK
Masabi —London
- Full-time
- Remote
- Life insurance
Business Development Manager (Nest Connect)
NEST —London
- £70,000 - £75,000 a year
- Remote
- Business development
13d
Account Manager (Field Sales)
Warranty First —East London
- £40,000 - £50,000 a year
- Full-time
- Business development
- Communication skills
- Negotiation
- Referral programme
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —London
- £3,800 a month
- Full-time
- Sales
Quick apply
Hire Desk Team Leader
Hire Safe Solutions Ltd —Thurrock
- £38,000 - £42,000 a year
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Free parking
- Annual leave
Quick apply
10d
Sales Advisor
FlooringSuperstore.com —Catford
- Up to £40,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
7d
Global Head of Customer Experience & Success (Sales Team)
SEMrush —London
- £320,000 - £365,000 a year
- Employee assistance programme
6d
Regional Business Development Manager - On Trade
AG Barr —London
- Full-time
- Remote
- Microsoft Powerpoint
- Sales
- Hotel
- Employee discount
Quick apply
Senior Business Development Manager
Reynolds Food Group —Waltham Cross
- Full-time
- Business development
- Organisational skills
- In-person
Quick apply

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Service Delivery Administrator

SoClean Commercial Services PLC -
Orpington

Quick apply

Job details

Permanent | Full-time
£35,000 a year
3 days ago

Benefits

Free parking
Casual dress
Company pension
Company events
On-site parking

Qualifications

CRM software
Customer communication
Contract management
Customer relationship building
Microsoft Outlook
Client engagement
Stakeholder liaison
Ticket management
Filing
Internal department liaison
Complaint handling
Client relationship development
Handling customer enquiries
Databases
Quality assurance
Continuous improvement
Contract renewal support
Client services
Organisational skills
Contracts
IT
Customer interaction
Communication skills
Internal quality assurance
Contract administration
Progress tracking

Full job description

The Service Delivery Administrator is responsible for supporting the successful delivery of commercial cleaning services across a portfolio contracts. Acting as a key link between clients, operational teams, and management, the role ensures service requests are managed efficiently, customer expectations are met, and operational and administrative processes run smoothly.

The successful candidate will oversee service delivery administration, support Area Managers with client communications, assist with coordinating reactive works, and support continuous improvement initiatives to ensure the highest standards of customer satisfaction and operational excellence.

Key Responsibilities

Service Delivery Support

Act as a point of contact support Area Managers with client enquiries, service requests, and issues.
Log, monitor, and manage reactive and planned service requests from receipt through to completion.
Liaise with Area Managers and Supervisors to track the progress of tickets raised and ensure successful completion.
Escalate service delivery issues and risks to management where required.

Client Relationship Management

Respond promptly and professionally to customer enquiries, complaints, and requests.
Provide regular updates to Area Managers and clients regarding service delivery and job status.

Contract Administration

Maintain accurate records of contracts, customer information, service requests, and correspondence.
Raise and manage work orders through company systems.
Support the administration of contract renewals, variations, and additional works.
Ensure all contractual documentation is accurately maintained and readily accessible.
Assist with invoicing support and the administration of chargeable works.

Reporting and Performance Monitoring

Track open and completed works and ensure records remain up to date.
Identify recurring issues and trends and escalate recommendations for improvement.

Compliance and Quality Assurance

Support quality assurance programmes, audits, and service inspections.
Maintain records relating to health and safety, training, compliance, and quality standards.
Ensure company policies, procedures, and contractual obligations are followed.
Assist in preparing documentation for client audits and performance reviews.
Support mobilisation activities for new contracts where required.

General Administration

Maintain electronic filing systems and operational databases.
Prepare professional correspondence, reports, meeting minutes, and presentations.
Support the wider operations team with administrative and coordination tasks.
Contribute to projects aimed at improving efficiency, customer service, and operational performance.

Skills and Experience

Essential

Excellent organisational and prioritisation skills.
Strong customer service and relationship management abilities.
Excellent verbal and written communication skills.
High level of accuracy and attention to detail.
Ability to manage multiple tasks in a fast-paced environment.
Strong IT skills, including Microsoft Outlook, Word, Excel, Teams, and CRM systems.
Ability to work independently and collaboratively within a team.

Why Join Us?

As a Service Delivery Administrator you will play a key role in ensuring our clients receive consistently high standards of service. This is an excellent opportunity to join a growing commercial cleaning business where you can contribute to operational success, build strong client relationships, and support the delivery of exceptional cleaning services.

Pay: £35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in bromley

Service Delivery Administrator

Partnerships Development & Account Executive

Junior Business Development Manager

Sales Manager

Senior Lettings Manager | Councils & Housing Partnerships

Front of House Manager

Customer Experience Manager

Business Development Manager

Graduate Member Success Manager

Customer Success Manager

Senior Customer Success Manager - UK

Customer Success Manager - UK

Business Development Manager (Nest Connect)

Account Manager (Field Sales)

JUNIOR SALES ADVISOR

Hire Desk Team Leader

Sales Advisor

Global Head of Customer Experience & Success (Sales Team)

Regional Business Development Manager - On Trade

Senior Business Development Manager

I want to receive the latest job alerts for customer success manager in bromley

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